Tilly & Family Reviews 

49
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We brought a lavender horse shampoo from the bath and west show 2026 for our horse and it is absolutely amazing and great for keeping flys away

Rated 1 out of 5 stars

I placed an order (No. 1188) on 4th April and, as of 16th May, still haven’t received anything. On 7th April, I was given a Yodel tracking number suggesting the parcel had been dispatched.... See more

Company replied

Rated 5 out of 5 stars

I bought the 100g in recent flash sale to try for my 2 cockapoos who are keen adventurers! They are not a fan of bath time normally but they much preferred the exfoliating glove experience with the am... See more

Company replied

Rated 5 out of 5 stars

Firstly the staff are amazing so friendly and helpful. I have always struggled finding a shampoo for my boy due to his allergies and we will never use anything but Tilly & family. All ingredients are... See more

Company replied

Company details

  1. Pet Supply Store

Written by the company

On a Mission to Produce 100% Natural Pet Care for Happier, Healthier Pets... We provide Quality & Quantity 🐾 Tilly & Family are proud to produce shampoo bars that: Completely erase the smells & stains of fox and badger poo. Contain no chemicals, meaning no harm to your dog or your hands. Result in less waste, less water usage and less stress on the dogs! Last up to 4 x longer than a traditional liquid shampoo, Saving you money! 100% Natural Dog and Horse Shampoo's and Nose, Paw and Crease Balm. Great for sensitive skin and hypo-allergenic animals. Eliminates Fox Poo. Made in the UK.


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4.4

Excellent

TrustScore 4.5 out of 5

49 reviews

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4.4

All reviews

(49)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

I couldn't wait to try the soap I…

I couldn't wait to try the soap I bought, and sure enough, the first weekend back home, Mika (My Cocker Pug) decided to roll in fox poo! With my shower broken and limited on time, I really had to put the soap to the test. I’m honestly impressed—no odour, rinses off quickly, and no residue left behind. It's a miracle! I'll definitely be telling my friends and family about it!

March 10, 2025
Unprompted review
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Reply from Tilly & Family

Thank you so much for your fantastic review!

It sounds like Mika gave the shampoo bar the ultimate test — the dreaded fox poo! We’re so pleased to hear it handled the challenge so well, leaving no odour, rinsing out quickly and with no residue left behind.

That’s exactly what we designed it for: an effective, natural clean when dogs get themselves into those unforgettable situations!

Thank you for sharing your experience and for recommending Tilly & Family to your friends and family. Please give Mika a cuddle from us! 🐾

Rated 5 out of 5 stars

Blown away by the full size shampoo bar with glove!

I am a dog groomer and recieved a sample of their shampoo bar in an order I placed for some new scissors elsewhere. I wasn’t sure about the sample, but I caught up with them at crufts and was blown away by the full sized bar. It really does make such a difference with it being the full size and also using with the glove provided, it becomes so frothy! I also love the fact it is 100% natural.

Highly recommend giving it a go!

March 16, 2025
Unprompted review
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Reply from Tilly & Family

Thank you so much for your wonderful review!

We are delighted to hear that the full-size shampoo bar and exfoliating glove made such a difference for you. That rich, frothy lather is exactly what we hoped to achieve, while still keeping the formula 100% natural.

It means a lot to receive such positive feedback from a professional dog groomer, and we’re so pleased you’re enjoying using the products.

Thank you again for your support and for recommending Tilly & Family! 🐾

Rated 5 out of 5 stars

Amazing Product and all natural!

Came across this brand at Crufts this year. The friendliest people I’ve met! So informative and chatty. They gave me a little demo of the shampoo also which was really nice to see how it works before buying. I also loved that it’s all natural ingredients as I am obsessed with using natural products on my clients dogs and my own.
Tried it on my own dogs when I got back to the salon and oh my god it was unreal! Smells amazing, so easy to use and lathers up really well. It really cleaned their coats and left them smelling so nice. Their coats were left so fluffy and soft and it really got out any dirt in their coats. Cannot recommend enough and so excited to buy more!
Fabulous product and 100% natural !!!

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

I tried the lemongrass shampoo bar in…

I tried the lemongrass shampoo bar in my grooming salon. I love it, it gets the dogs squeaky clean and is brilliant for getting faces and especially beards really clean. Will be ordering more for sure. Xx

January 28, 2025
Rated 5 out of 5 stars

Quick delivery

Quick delivery, great value and great product to match. I’m a dog groomer so I thought this might be better for my dogs who don’t love my hydrobath. I’ve only done a few dogs after testing on my own fur baby, their coats definitely dry quickly and the soap bar leaves their coats squeaky clean!

November 26, 2024
Rated 5 out of 5 stars

Fab dog shampoo

I found Tilly & Family at the new forest show, love the shampoo bars, makes my dog smell lovely, also all natural and very good value. Bought one for my daughter’s puppy. And another one for us.

December 4, 2024
Rated 5 out of 5 stars

Love these products

We have two very special Frenchies and as every doggy mum will tell you….there is nothing that you wouldn’t do for your dog! Our little very anxious girl absolutely hates bathing. However, washing her with the Tilly and family natural wash bar has made the experience so much better. She absolutely loves the scrub with the wash glove… so massaging and cleansing. She smells beautiful and her black coat shines. Bath times are actually a positive experience now… for all of us. 😇
Our big sensitive boy suffers from allergies… after allergy testing him as a pup… he is allergic to just about everything. 🥹
Over the last five years he has struggled greatly with his coat and we have only been able to use wash prescribed by the vets which needs leaving on for 10 mins to work. We tried Tilly and Family rose and charcoal bar. Wow… no yeast smelling armpits, less itching and his coat feels beautifully soft, clean and in much better condition. So happy for him. Thankyou Tilly and Family!

December 8, 2024
Unprompted review
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Reply from Tilly & Family

This warms my heart. This is exactly what we want to hear, enjoyable, positive bath times and they will know they feel better afterwards. Rose and vanilla are really good essential oils for calming anxious dogs and soo good for their skin. Really happy, thank you for sharing xx

Rated 5 out of 5 stars

Fantastic product

Fantastic product. My dog smells lovely. Easy to use. Glad I discovered you at the new forest show. X

November 26, 2024
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Reply from Tilly & Family

Thank you very much, we are really pleased you are happy and we all want a lovely smelling dog! See you there next year aswell xx

Rated 5 out of 5 stars

Best shampoo on the market

This shampoo is the e best I have found, it lathers up nicely, doesn’t stick in the fir, has a nice scent but is not over powering and leaves the fur silky smooth. I won’t be using anything else.

October 6, 2024
Unprompted review
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Reply from Tilly & Family

Thank you Joanne, thats wonderful, really pleased you and your doggy love it xx

Rated 5 out of 5 stars

Every dog owner/groomer needs Tilly and Family

As a dog lover and groomer I want the best for all my dogs. After receiving wonderful samples of Tilly and Family shampoo bars I was hooked and I’m now a forever customer. What do I love about Tilly and Family?
🤩The smell of all bars is gorgeous. Irradicates all nasty smells and this is all done through natural essential oils.
🤩The ease of use. No mess or bottles to contend with. I find I can get my dogs bathed much quicker which makes the grooming process easier on the dog.
🤩The shampoo bars get my dogs so clean and soft. The shampoo rinses out brilliantly. No residue left behind. Even on greasy ears the shampoo cuts right through it.
🤩The activated charcoal keeps the white coats bright!
🤩The shampoo bars works well on all lengths of coat. I have a curly haired high maintenance girl and it works a treat on her.
🤩The company and team are wonderful and the customer service is the best.
🤩The fact that everything is 100% natural gives me peace of mind that nothing can irritate the dog’s skin.
I love Tilly and Family.

October 14, 2024
Unprompted review
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Reply from Tilly & Family

Wow what a fantastic review!! Thank you so much for the feedback, we are always so pleased to hear from you and look forward to our relationship with you going forward 🐾🐾

Rated 5 out of 5 stars

Fantastic products and customer service

Fantastic customer service from this company, super helpful guidance regarding which products to use and prompt delivery.

I have two labradors and live in Cornwall so as you can imagine bath time is a regular occurrence. I wanted something natural and that wouldn't affect the natural oils in their coats. The shampoo bars are perfect...they smell incredible and so do the dogs for days after using. The healthy sheen on their coats has been commented on by lots of people..including my vet!

Wouldn't hesitate to recommend this company and their products...have a feeling will be using them for many years to come.

October 12, 2024
Unprompted review
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Reply from Tilly & Family

Thank you so much for your lovely review, so pleased to hear you are happy with the shampoo bars! please send some pics of your labs via social media we love to see a healthy sheen!

Rated 5 out of 5 stars

Amazing products

Amazing products, the shampoo is wonderful, lasts absolutely ages & makes my pug so soft, he’s constantly getting compliments for how he smells & feels. Highly (& frequently) recommended

October 13, 2024
Unprompted review
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Reply from Tilly & Family

Thank you for your fabulous review! Any pics of your pug via social media are very welcome 🐾

Rated 5 out of 5 stars

Excellent product …

Excellent product scented and effective getting the ruffliest of pups groomed and cuddly again. Such good customer service and prompt delivery- almost like going to the groomers for much less money. Value and quality are top notch.

October 1, 2024
Unprompted review
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Reply from Tilly & Family

Thank you for your fantastic review, we are all about value and quality 😊

Rated 5 out of 5 stars

Fantastic shampoo

Fantastic shampoo! It lathers up so good and smells delicious 😆 wouldn’t use any other products on my pooch. Just love all the different products ❤️

September 13, 2024
Unprompted review
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Reply from Tilly & Family

Thank you for your fantastic review, really pleased to hear you love the shampoo!

Rated 5 out of 5 stars

My new favourite shampoo!

My new favourite shampoo!! The Rose & Vanilla scent smells incredible, highly recommended.

October 3, 2024
Unprompted review
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Reply from Tilly & Family

Thank you for your review, Rose and Vanilla does smell incredible!

Rated 5 out of 5 stars

Amazing shampoo bars that smell great

Amazing shampoo bars that smell great, and are brilliant even for sensitive Frenchie skin. Customer service is great, super quick at responding.

September 30, 2024
Unprompted review
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Reply from Tilly & Family

Thank you for your lovely review, we are pleased to hear you are happy with the shampoo and that it works well for your Frenchies skin!

Rated 5 out of 5 stars

Great people selling great natural…

Great people selling great natural products. Lovely design , lovely scents and all Supaw safe for your pups!
Would recommend and will order again.
Thank you @Exploreypaws 🐾

September 16, 2024
Unprompted review
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Reply from Tilly & Family

Great to hear your lovely feedback! Thank you, we look forward to hearing from you again soon

Rated 5 out of 5 stars

I’m delighted with the outstanding…

I’m delighted with the outstanding customer service I’ve received and the products. They are divine and our pup smells lovely. Highly recommend this company…. They are amazing! Thank you so much!

October 6, 2024
Unprompted review
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Reply from Tilly & Family

Thank you for your wonderful review! We are so pleased to hear that you love our products!

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