Tilt Reviews 209

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers had a great experience with this company. Customers frequently praise the app for its excellent functionality, appealing design, and ease of use, making it a pleasant platform for shopping and discovering new items. Many users appreciate the helpful and kind staff, noting their efficiency in resolving issues and providing support. The overall user experience is described as positive, with people enjoying the community, the variety of products, and the opportunity to find great deals. However, some people were dissatisfied with customer service, mentioning slow replies, unhelpful responses, or issues with resolving problems like incorrect orders or fake products. There were also instances where customers received wrong sizes or items not as described, and felt that the company's protection policies were not adequately enforced.

What people talk about most

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the prompt, thorough, and... See more

Product

Reviewers mention ambiguous feedback about product quality and authenticity, with many praising the... See more

Application

Users describe positive interactions with the app, often praising its ease of use, constant updates, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers consistently having good experiences... See more

Staff

Customers consistently note positive experiences with staff, highlighting many sellers and streamers as good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bluecoded has made my experience Great Customer service wasn't so great they said that they couldn't find a problem when clearly there is and still is when items are purchased you automatically get... See more

Rated 4 out of 5 stars

Overall nice concept and kind team. The app works properly and looks really nice. The only problem I have is with the seller but that’s not due to tilt. Maybe the function for cancelling your ord... See more

Rated 5 out of 5 stars

Tilt turns fashion hunting into a live, adrenaline-pumping flow of auctions, drops and giveaways, all on a platform where every piece is authenticated and the community vibes are electric. The built-i... See more

Rated 5 out of 5 stars

Customer services , dealt with my complaint very quik , im happy that there is good customer service, very happy with my result as have been fully refunded, just got to wait 5- 10 days for payment to... See more


Company details

  1. e-Commerce Service

Written by the company

Making commerce alive.


Contact info

4.0

Great

TrustScore 4 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best app for shopping

Bought so many stone island and designer stuff from this app! Absolutely love the deals on it. Customer support was super helpful as well when I reached out

April 15, 2026
Unprompted review
Tilt logo

Reply from Tilt

Thanks Sanskar! Glad you're loving the deals and that our support team could help. Happy shopping!

Rated 5 out of 5 stars

Wow TILT couldn't have helped me…

Wow TILT couldn't have helped me anymore 5-star Customer Service contacted me back within a hour of me sending a email can't thank them enough will defo be back spending on Tilt

April 20, 2026
Unprompted review
Tilt logo

Reply from Tilt

Thanks Barry! Glad we got back to you quickly. Looking forward to seeing you back on Tilt!

Rated 5 out of 5 stars

Quick reply

Quick reply , excellent service , amazing team , thank you

April 17, 2026
Unprompted review
Tilt logo

Reply from Tilt

Thank you! Glad the team could help quickly.

Rated 5 out of 5 stars

Brilliant app for purchasing authentic…

Brilliant app for purchasing authentic designer clothes at a fraction of the cost of retail. Really easy to use and the sellers always ship extremely fast. Since using tilt I have mainly bought from suppliedbycs, I’ve had 10+ pieces off them now and all items are exactly as described and he really goes the extra mile to help in any way possible. Really worth checking them out when downloading tilt!

April 19, 2026
Unprompted review
Tilt logo

Reply from Tilt

Thanks Zak! Great to hear you're finding authentic pieces at great prices. We'll pass on the kind words to suppliedbycs too!

Rated 5 out of 5 stars

Very helpful agents

The quick replies from the Tilt agent (Camila) gave me the assurance I needed to know that my issue was going to be resolved quite quickly.

April 16, 2026
Unprompted review
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Reply from Tilt

Thanks Dan! We'll make sure Camila sees this. Glad she could help.

Rated 1 out of 5 stars

Sells faulty goods

Purchased a t shirt, it was delivered with a stain on it, seller wouldn’t refund. Contacted support they sided with the seller even tho they knew he sold faulty / flawed goods. Then blocked from contacting the seller. Total joke of an app stay well clear especially supplied by cs seller!!!!!!!

March 26, 2026
Unprompted review
Tilt logo

Reply from Tilt

Hi Ross, sorry to hear about this. We take these cases seriously and would like to review what happened. Could you email us at support@tilt.app with your order details so we can take another look?

Rated 4 out of 5 stars

BETTER THEN WHATNOT

Something weird happed with my delivery and with a simple explanation it was dealt with instantly. Full refund followed with a £10 gift voucher for the inconvenience.

IMPORTANT!!
I’m currently at war with Whatnot how are a similar platform to tilt. They’ve been give all the same evidence AND the parcels have the same delivery issue.

So if your looking for a platform to choose from, TILT is defiantly the way to go

FANTASTIC CUSTOMER SERVICE

#f***whatnot

April 10, 2026
Unprompted review
Tilt logo

Reply from Tilt

Thanks Daniel! Really glad we could sort things out quickly for you. We appreciate the kind words about our customer service.

Rated 1 out of 5 stars

Worst customer service I ever seen.

Worst customer service I ever seen.
I received a damaged product and they say can’t do anything. Prove with pictures before received and when received at home and nothing. Unbelievable. I’m going to unsubscribe. The people selling there are amazing but the Tilt app customer service the worst.

April 9, 2026
Unprompted review
Tilt logo

Reply from Tilt

Hi Sergi, sorry about your experience. We'd like to take another look at your case. Could you email us at support@tilt.app with your order details and the photos? We want to get this resolved for you.

Rated 1 out of 5 stars

User beware they don’t care less about buyers

Literally no customer care for the buyers. I bought a hoodie that turned up with a hole and grease stains but despite paying a fee for customer protection they say they can’t give a refund for it. Terrible and I will not use the app again and would urge everyone else to be very careful. Looks like I’m gonna have to pursue the seller through small claims court. Done it before so not phased but it’s a shame for a small amount of money it comes to that.

April 7, 2026
Unprompted review
Tilt logo

Reply from Tilt

Hi Marc, sorry to hear this. That's not the experience we want for our buyers. Could you email us at support@tilt.app with your order details? We'd like to revisit your case.

Rated 1 out of 5 stars

BEWARE FAKES

BEWARE. I've made bulk buys with x6 sellers. x3 of them have supplied fake goods and x2 of them failed to deliver some items at all. Two sellers were good about it, the rest less so. Tilt themselves are slow, unresponsive and ultimately, disinterested. It appears they are seller-focussed. Certainly not the buyer.

April 7, 2026
Unprompted review
Tilt logo

Reply from Tilt

Hi there, sorry about your experience. We take reports of counterfeit goods very seriously. Could you email us at support@tilt.app with your order details so we can investigate?

Rated 5 out of 5 stars

Good platform with Great sellers but do your research

Nothing but good things to say about the way Tilt has handled transactions since I joined. There are many benefits to a site like this it is important you are educated on what you are buying and choose the right sellers. There are so many fantastic sellers with great prices and rare items. Try not to get caught up in the moment and understand what you are buying as that is your side of the process. Tilt will run the platform and offer protection when needed.

March 16, 2026
Unprompted review
Tilt logo

Reply from Tilt

Thanks Mat! Great advice for the community. Glad to hear your experience with the platform and our seller protection has been positive.

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support .
Easy to navigate on the app when support is needed.

March 31, 2026
Unprompted review
Tilt logo

Reply from Tilt

Thank you! Glad the app makes it easy to get support when you need it.

Rated 1 out of 5 stars

I was lied by tilt

I was lied by tilt, they said if I add my bank accounts and direct withdrawal they will raise my limit from 2000.00 to 5000.00 and they only gave me $50 more not 5000. Don’t like liars and wouldn’t recommend a company that lies

February 1, 2026
Unprompted review

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