Timbuk2bags Reviews 2

Customer service did apparently not change over the years. I tried to get in contact with timbuk2europe via email, but either no reply or the emails on the terms & conditions are not working at all.
My fault to order the wrong size and not investigating about the return policy in advance - buyer has to pay the international return fees - but the whole return process is basically a mess. Wrong instructions under "returns", you have to look into the nitty-gritty details somewhere under terms&conditions.

For my: Never again timbuk2bags.eu (even though timbuk2 makes incredibly nice bags, but I'll buy them somewhere else)

Terrible customer service (no phone number, no response via email), despite not mentioning on their webpage, Timbuk2 does not pay for returns and you need to return by sending it internationally