Very high quality VA's that charge by minute as opposed to by hour and are quite efficient with their time. Far exceeded my expectations; night and day compared to some lower end VA groups I had tried... See more
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Review summary
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Reviews shaping this summary
Dharmisha and Lucy have been fabulous in supporting me with my business admin as a therapist. They really make a difference and are both passionate in their support. Dharmisha has excellent creative s... See more
Company replied
We've been working with Kerri through Time etc, and she’s been absolutely fantastic. From the very beginning, the whole team has been supportive—checking in regularly and always quick to respond if... See more
Company replied
Although we’ve only recently started working together, I already feel a strong connection with Camelia. She has quickly grasped the concept and direction of the business, and I genuinely feel she’ll f... See more
Company replied
Company details
Written by the company
Experienced Virtual Assistants by Sir Richard Branson's former assistant. Up to 90% more cost-effective than hiring full-time. U.S. and UK.
Contact info
Lyndon House, Hagley Road, B16 8PE, Birmingham, United Kingdom
- happiness@timeetc.com
- timeetc.com
4.8
Excellent
256 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love the support from my assistant, Melissa.
Having assistance has really freed up time for me to work on more important tasks. I absolutely love the support from my assistant, Melissa. She is outstanding.
January 5, 2026
Unprompted review
Reply from Time Etc
Hi Stephanie,
Thank you so much for sharing this! Freeing up your time to focus on what matters most is exactly what we aim for, and we’re thrilled to know how much of a difference this has made for you. It’s wonderful to hear your positive thoughts about Melissa's support, and we’ll be sure to pass along your kind words - she’ll be delighted to hear them. Thanks again for taking the time to share your experience - we appreciate you!
Louise,
Client Experience Manager
HIRE Time Etc. NOW! They're Awesome!
Time Etc. is a truly fantastic company. They are highly professional, and even more than that, the most customer satisfaction company I have encountered. I have been a customer for 1.5 years and deciding to hire them was truly one of the best professional decisions I have ever made. My assistant is an absolute STAR and we were matched through Time Etc. hyper focus getting to know me and my needs. HIRE Time Etc. NOW. You will NOT be disappointed!!
December 18, 2025
Unprompted review
Reply from Time Etc
Hi Donzel,
Thank you so much for your amazing review!
We’re thrilled to hear that your experience with Time etc has been so positive over the past 1.5 years and that your assistant has been such a great fit. It’s also wonderful to know that our team’s dedication to understanding your needs has made a difference.
Your kind words mean a lot to us, and we’re so glad we could help make your professional life easier. We look forward to continuing to support you!
Louise
Client Experience Manager
Tyieshia is a delight to work with
Tyieshia is a delight to work with. Flexible, open, and filled with great ideas to help our team get organized.
November 18, 2025
Unprompted review
Reply from Time Etc
Hi Priscilla,
Thank you so much for sharing this wonderful feedback!
We’re thrilled to hear that Tyieshia has made such a positive impact on your team.
We truly appreciate the opportunity to support your business and look forward to continuing to help your team thrive!
Louise,
Client Experience Manager
Hiring a VA with Time etc has been a life changer
The company itself is really wonderful. They've handled staffing changes seemlessly and the communication is top notch.
November 12, 2025
Unprompted review
Reply from Time Etc
Hi Neil,
Thank you so much for your kind words! We’re thrilled to hear that working with Leann has been a life changer - that's amazing! We take great pride in making things seamless and keeping communication clear - it means a lot to know that’s been your experience, and I'll be sure to pass this along to your account manager, Leah. We appreciate you being part of the Time etc community!
Louise,
Client Experience Manager
My VA is Such an Assett
Jalisa is so helpful and has taken so much stress off of my shoulders. She has saved one of our projects from great delays..Madison is great and always checks in to make sure our needs are being met.
November 5, 2025
Unprompted review
Reply from Time Etc
Hi Lisa,
Thank you so much for sharing this lovely feedback! We're thrilled to hear how much of a difference Jalisa and Madison have made - it sounds like their support has really helped your projects run smoothly. I’ll be sure to pass your kind words along to both of them.
We look forward to continuing to support you - thanks again!
Louise,
Client Experience Manager
A Company That Cares
From the beginning my experience with Time Etc has been full of communication and tips to help make my relationship with my VA successful.
August 1, 2025
Unprompted review
Reply from Time Etc
Hi Michelle,
Thanks so much for the lovely feedback! We’re thrilled that you’ve found the support and tips helpful in building a strong working relationship with Bayleigh. We look forward to continuing to support you!
Louise,
Client Experience Manager
The company really takes the time to…
The company really takes the time to make sure everything is going well with your assistant. It is quite some work up-front to get your assistant to know everything they need to - but totally worth it! Christina is soooo useful and I feel like I have a partner in my inbox helping me with all my family/work/business juggles!
October 26, 2025
Unprompted review
Reply from Time Etc
Hi Louise,
Thank you so much for this wonderful feedback! We're delighted to hear that Christina has become such a valuable partner for you. You're completely right, there is a bit of setup at the start, but we love seeing how it pays off once everything’s running smoothly. We’ll be sure to share your kind words with Christina! Thanks again.
Louise,
Client Experience Manager
My virtual assistant does an…
My virtual assistant does an outstanding job! She’s incredibly organized, efficient, and always delivers high-quality work on time. Her attention to detail and proactive communication make everything run smoothly. I highly recommend Time etc to anyone looking for reliable and professional support.
October 26, 2025
Unprompted review
Reply from Time Etc
Hi Felicia,
Thank you so much for your lovely feedback! We're thrilled to hear that Crystal has been such a strong support and that her organization and communication have made things run so smoothly. We truly appreciate your recommendation - thanks again!
Louise,
Client Experience Manager
I have found the individual support and…
I have found the individual support and attention of the team at Time Etc, including our Leah our rep, to be fantastic. We were paired with a skilled assistant who actually had experience in our line of business which has been a tremendous help!
October 24, 2025
Unprompted review
Reply from Time Etc
Hi Heather,
Thanks so much for sharing your thoughts! We’re so glad to hear you’ve had such a positive experience with both Leah and your assistant, Andrea. It’s wonderful that your assistant’s background aligns so well with your business - that’s exactly what we hope for when making matches. We really appreciate you sharing this!
Louise,
Client Experience Manager
Camelia has understood the overall concept and direction of the business.
Although we’ve only recently started working together, I already feel a strong connection with Camelia. She has quickly grasped the concept and direction of the business, and I genuinely feel she’ll fit in very well with our model and overall approach. Her positive energy and understanding make her a great match for what we’re building.
October 21, 2025
Unprompted review
Reply from Time Etc
Hi Anne,
Thank you so much for sharing this wonderful feedback, and welcome to Time etc! We’re delighted to hear that things are off to such a strong start with Camelia - it’s great to know she’s already aligned with your business and bringing the right energy and understanding to your work together. We look forward to continuing to support you!
Louise,
Client Experience Manager
Game changer!
This is a game changer especially for growing organizations. Having professional, dependable and talented help via Time Etc. allows me as a leader to focus more on strategic items.
October 20, 2025
Unprompted review
Reply from Time Etc
Hi Raissa,
That’s wonderful to hear! We’re so glad Kimberly’s support is helping you focus on the bigger picture and strategic goals - that’s exactly what we’re here for.
We appreciate you being here, and thank you for sharing your feedback.
Louise,
Client Experience Manager
Care and attention…
Time Etc does really think about their clients' needs and experience. I have a wonderful assistant, and it's also nice to feel the company is fully behind both of us in our many interactions.
October 17, 2025
Unprompted review
Reply from Time Etc
Hi Anne,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with Sara and that you feel supported by Kerri and the Time Etc team. Making sure both our clients and assistants have a positive experience is really important to us, so it’s wonderful to know that this comes across in your interactions.
Thanks again!
Louise,
Client Experience Manager
A good decision
No hard sell and gave me time to make up my mind at my own pace. Provided a good range of possible PAs, their pen portraits and facilitated online interviews. I was confident with my choice and 3 months in am glad I made the change to a virtual PA with Time Etc.
October 12, 2025
Unprompted review
Reply from Time Etc
Hi Marcus,
Thank you so much for sharing your feedback! We really appreciate your thoughts, and are so pleased to hear you felt supported throughout the process. It’s great to know you had the time and space to make the right decision for you, and that things are going so well three months in. We’re really glad to have you with us, and look forward to continuing to support you!
Louise,
Client Experience Manager
I am grateful for my great assistant…
I am grateful for my great assistant and for the incredible and consistent support of Time etc. working with them has been a game changer.
October 9, 2025
Unprompted review
Reply from Time Etc
Hi Ben,
Thank you so much for your kind words. We’re so delighted to hear that working with your assistant has been such a game changer for you! It’s wonderful to know that you’ve felt consistently supported by our team - that's exactly what we aim for! We really appreciate you taking the time to share your experience, and thanks again.
Louise,
Client Experience Manager
Highly recommended not becuse there have been no problems but because they quickly solved them
Working with Time has been an experiment and I’m thrilled that so far it’s a successful one. Having a virtual fractional assistant is new to me and requires a learning curve, but I am very happy to say it’s working out wonderfully. Here is what I admire about Time Etc. At the very beginning the experience was not great, and the initial person assigned to help us find someone was not working out. I spoke to their management team and immediately they corrected the situation . And it’s been smooth sailing since. It’s easy to work with a company when it’s all going well, but when it doesn’t for a short time is the test of whether that company is a solid one. So I can highly recommend Time Etc not because its been brilliant since day one, but because it wasn’t, but they worked to make the relationship work successfully.
September 22, 2025
Unprompted review
Reply from Time Etc
Hi Mark,
Wow, what lovely words to read this morning! Thank you so much for sharing such a thoughtful review - we really appreciate your openness to share both the challenges and the positives of your experience.
It’s great to hear that things are working out so well with Cheryl, and we’re especially pleased that Banita was able to quickly turn things around - she'll be so glad to hear this. You’re absolutely right - it’s how things are handled when they don’t go perfectly that really matters, and we’re delighted that you’ve experienced our commitment to this first hand!
We’re so glad that having a virtual assistant has been such a successful experiment, and we look forward to continuing to support you as things grow from here.
Thanks again!
Louise,
Client Experience Manager
Critical for Small Businesses
This company plays a crucial role in my business operations. The virtual assistants are invaluable in relieving my workload, allowing me to delegate tasks efficiently and focus on what truly matters for growth and success.
October 8, 2025
Unprompted review
Reply from Time Etc
Hi Bill,
Thank you so much for sharing this - we’re thrilled to hear that your team of assistants have become such an integral part of your business operations. We really appreciate you being with us all these years and look forward to supporting you for many years to come!
Thanks again!
Louise,
Client Experience Manager
Thank you so much for making me feel so…
Thank you so much for making me feel so appreciated. And - thank you for finding the perfect VA for me.
October 7, 2025
Unprompted review
Reply from Time Etc
Hi Kerstin,
Thank you so much for your kind words! We're thrilled to hear you’ve found the perfect VA match. It’s been a pleasure supporting you, and we’re so glad you’re feeling appreciated - that’s exactly what we aim for! Thanks again,
Louise,
Client Experience Manager
Quadrant II tasks completed!
I’ve been able to complete > 20 Quadrant II tasks that I had to otherwise the last several months! Thx!!!
October 7, 2025
Unprompted review
Reply from Time Etc
Hi Henry,
That’s incredible - thank you for sharing your experience! It’s so great to know that Maya has helped you focus on those important tasks and free up more time for what matters most. Our goal is always to make a meaningful difference, and it’s wonderful to see that in action.
We really appreciate you taking the time to share this feedback!
Louise,
Client Experience Manager
Been a customer for years, love it!
I've worked with Time Etc for years and have always had a fantastic experience. The VAs I've worked with have been wonderful, and the team at Time Etc always solves any rare issues I have with speed and courtesy (shout out to Kim!).
September 29, 2025
Unprompted review
Reply from Time Etc
Hi Hailley,
Thank you so much for sharing this wonderful feedback! We’re delighted to hear you’ve had such a fantastic experience with Time Etc over the years. It’s great to know that Laura and the other VAs you've worked with have been so supportive, and we’ll be sure to pass along your shout out to Kim – she’ll be thrilled to hear it! We truly value you being here and look forward to supporting you for many more years to come.
Thanks again!
Louise,
Client Experience Manager
Amazing Wedding Planner
My assistant was heaven-sent. My organization was dealing with mass layoffs, and I decided to have my wedding in 5-6 months. I hired a planner who was of minimal assistance. Ashley is really the person who made it come alive. Helping me with everything from bridesmaid dresses, decor, creative decisions, vendors and everything in between. A lot of mistakes would've been made on materials (e.g wood vs silk) had it not been for Ashley. Couldn't have done without her. She's prompt, dedicated, and always follows up. She helped me stay in budget and make my dream wedding a reality. She has the best attitude and you will be extremely satisfied working with her
April 8, 2025
Unprompted review
Reply from Time Etc
Hi Ginette,
Thank you so much for sharing this wonderful feedback, and congratulations on your wedding! It means the world to hear how much Ashley supported you, and we’re so happy she could help make your vision a reality.
Wishing you all the very best, and thanks again for sharing your experience!
Louise,
Client Experience Manager
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