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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and dedication, highlighting how they anticipate needs and provide exceptional support. Many people appreciate the high quality of the virtual assistants and the ease of the user experience on the platform, which helps them streamline processes and focus on core business activities. The service is frequently described as excellent, with consumers noting the efficiency and the positive impact on their daily workload. However, some customers also noted issues with the customer service team, describing them as unfriendly or having a superior attitude. A few other people also felt that the assistants lacked the advertised skills or software knowledge, and that the company's management of staff was insufficient, often leading to the burden of retraining falling on the client when issues arose.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, diligence, and... See more

Service

Clients share positive opinions on service, highlighting the high quality and efficiency of virtual... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the... See more

User experience

Reviewers mention positive feedback about user experience. Customers appreciate the platform's ease of use,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the high caliber... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very high quality VA's that charge by minute as opposed to by hour and are quite efficient with their time. Far exceeded my expectations; night and day compared to some lower end VA groups I had tried... See more

Company replied

Rated 5 out of 5 stars

Dharmisha and Lucy have been fabulous in supporting me with my business admin as a therapist. They really make a difference and are both passionate in their support. Dharmisha has excellent creative s... See more

Company replied

Rated 5 out of 5 stars

We've been working with Kerri through Time etc, and she’s been absolutely fantastic. From the very beginning, the whole team has been supportive—checking in regularly and always quick to respond if... See more

Company replied

Rated 5 out of 5 stars

Although we’ve only recently started working together, I already feel a strong connection with Camelia. She has quickly grasped the concept and direction of the business, and I genuinely feel she’ll f... See more

Company replied


Company details

  1. Business Administration Service

Written by the company

Experienced Virtual Assistants by Sir Richard Branson's former assistant. Up to 90% more cost-effective than hiring full-time. U.S. and UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A brilliant experience

So far, it's far exceeded my expectations. I was putting getting a VA off, as I thought it would be such a pain and difficult to find the right person.

In fact, it took 2 days to be up and running with Laura, who is excellent. I can't believe I didn't do it sooner.

It's already transforming my business. How proactive everyone has been in extraordinary, and the quality of candidates was very high.

The whole team has been brilliant. Thank you Laura, Courtney and the whole team.

April 14, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Sam,
Thank you so much for your kind words! We're absolutely thrilled to hear that your experience has exceeded expectations - we understand it can take time to take the leap, but we're so glad you're here now! I'll be sure to pass your lovely feedback on to Laura and Courtney - it’ll mean a lot to them.
Thank you again for choosing Time etc - we look forward to continuing to support you!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

TimeEtc is the real deal!

Tried and failed with 3 VA companies previously due to language issues, poor communication and delays on tasks. TimeEtc has higher hourly fees but the quality and efficiency actually make it more affordable at the end of the day. Sarah has been amazing! Truly above and beyond work. Great admin support as well from Banita and Madison. Could not recommend this company more highly!

April 11, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Dr Kelly,
Thank you for sharing your feedback with us, we're so glad you were able to find the quality and efficiency you were looking for. It's been our pleasure to support you, and we'll certainly pass your kind words to Banita and Madi, they'll be thrilled to hear this! Thanks again, and have a wonderful day.
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Time and attention

Time, etc. was the best thing that ever happened to me! I worked with two assistants. The first assistant was very attentive to the needs of my business. The second assistant was very responsive to the needs of my personal interest. Garrett especially took time to learn about the vision that I had for my work. He was matched based upon that vision. He shared expertise. He felt like a partner as we planned together how to get the most of the hours with time, etc. The matching is bar none! The communication is clear! I even received support from Lucinda and Madison to ensure I had a strong client experience. I recommend time, etc. for professionals and for those who could use assistance in executing a strong vision for their personal life.

April 11, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Kenan,
Thank you so much for your incredibly kind words! We’re absolutely thrilled to hear how impactful your experience with Time etc has been. It’s wonderful to know that both assistants provided the right support for both your business and personal goals - and we're especially glad to hear that Garrett felt like a true partner in helping bring your vision to life.
Your feedback means a lot to Lucinda, Madi, and the whole team - thank you for sharing this with us today, we appreciate you!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

We have 5 VA's from Time Etc…

We started with one VA from Time Etc last year and quickly found her to be a huge help. We added to the team and now I have 5 across two businesses. Leah in Client Happiness is always responsive and finds people with the exact skills we need. She also understands the need for the right personality to fit with our small team and works hard to find the right match. Time Etc. has been a major factor in our ability to get organized, and move forward with the business.

April 3, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Nicola,
Thank you so much for sharing your lovely feedback here too! We’re thrilled to hear how much your VA team has grown and how valuable they’ve been across your businesses. Leah will be so happy to hear your kind words - she works hard to find the right match, and it’s great to see that shining through. We’re so pleased to be part of your journey. Thanks again—we really appreciate you!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Takes a load off

Takes a load off. Great interactions with Leah who helped manage my situation. My assistant is extremely helpful and responsive and has learned what I need help with from summarizing articles for me to read, to booking travel and meeting space, I have been able to free up time and energy for other things. Very satisfied.

April 2, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Jesse,
Thank you so much for sharing your feedback with us! It's wonderful to hear that working with Cady has made such a positive difference, and that Leah was able to support you in getting everything set up smoothly - we'll be sure to pass this on to her! We appreciate you taking the time to share your experience, and we're so glad to have you with us!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

I'm very happy with Time etc.

I'm very happy with Time, etc. services. And Nardia is fantastic! Continuously checking in with me to see how it's going with my outstanding VA. I appreciate it! I'm so happy I found Time, etc.

March 26, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Katia,
Thank you for your kind words! We're so glad to hear that you're happy with Time etc, and that Nardia has been such a great support in checking in with you - we'll be sure to share this with her! We appreciate your feedback and are delighted that you've found a fantastic VA. Thanks again!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Outstanding virtual assistants at Time, etc

My assistant from Time, etc has been an amazing boost to my efficiency at work — schedules meetings for me and answers the dreaded Doodle polls on my behalf. Lucinda with Time, Etc has been an amazing support to find my virtual assistant and to ensure all is running smoothly.

March 22, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Amy,
Thank you so much for your kind words! We're thrilled to hear that Tamara has been such a positive support in boosting your efficiency. It's wonderful to know that Lucinda has helped make the process smooth and successful for you too - we will pass this on to her! We appreciate you being here and look forward to continuing to support you!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Karina has been absolutely phenomenal!

Karina has been absolutely phenomenal to work with. She is a clear communicator, timely & responsiveness, and does exceptional work. She's saved me nearly a thousand $ on one of my homeowners insurance policies, managed tenants, and made vacation planning for my family a breeze. From business to personal life support, I count on Karina to help keep me organized and efficient.

March 21, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Manny,
Thanks so much for sharing your fantastic feedback! It's amazing to hear how much of a positive impact Karina has had - we'll be sure to pass this on to her! We’re so happy to have been able to support you, and we look forward to being here whenever you need us! Enjoy your family vacation!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Susanne is a great assistant

Susanne is a great assistant, I don’t know what I would do without her!

March 19, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Abeer,
This has made our day! We're so glad you've found great support in Susan and will certainly pass this on to her. We appreciate you being a valued part of our community, and we’re always here if you need anything!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

So grateful for the support of Time Etc & Nardia

So grateful for the support of Time Etc, especially Nardia (Client Happiness). Nardia took the the time in our calls to really listen and make sure my VA experience was great, providing me a pool of candidates! She was even there when I needed a different type of VA support and quickly found me a wonderful person. Truly grateful!

March 17, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Ruth,
What a lovely review - thank you! We're so happy to hear that Nardia took the time to truly understand your needs and find the right support for you. We appreciate you being here - thanks again!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Exceptional Support and Dedicated Service

Brooke has been an invaluable addition to my team, anticipating needs before I even voice them and handling tasks with efficiency, attention to detail, and care. Her support has freed up my time to focus on what I do best. And Lucy has been fantastic - her thoughtful, intentional approach ensures I get the most out of my experience with Time Etc. Grateful for both of them and the outstanding service they provide!

March 16, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Tamara,
Thank you so much for your kind words! We're thrilled to hear that Brooke and Lucy have made such a positive impact - it’s wonderful to know they’ve helped free up your time. We truly appreciate you being a part of Time Etc and look forward to continuing to support you!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Victoria at Time etc has been amazing!

Victoria at Time etc has been amazing!
I really recommend time etc because of her support, she has been really helpful and supportive!
Thankyou Victoria!

March 4, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Hafsa,
We truly appreciate your kind words! It’s fantastic to know that Victoria has made a positive impact, and we’re so glad to have you with us. Thanks again!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Lucy is super responsive and helpful as…

Lucy is super responsive and helpful as my Client Happiness representative. I appreciate working with her.

March 3, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Bibi,
Thank you for your lovely review! We strive to provide the best service possible, so it means a lot to hear your feedback for Lucy - we'll certainly pass this on to her. She appreciates working with you too!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Thank you Yime etc and Kim and Team!

I’m deeply grateful for Kim and her team at time, etc. for their help finding the VAs that I needed most! Finding and hiring a VA has felt challenging to me, having never walked through the process. Kim and her team at time, etc. removed that burden with their professional approach to helping me understand my needs and their warm and friendly demeanor in all communications. The current VAs with whom I am blessed to work, Angel and Jeff, Have offered incredible support, exemplify the professionalism that is expected of a VA, and most importantly offer their reflections and observations that have helped to grow our relationship and their value to our company. I highly recommend time, etc., and Kim and her team if you’re looking for professional VA at a reasonable cost!

January 31, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Mark,
We’re so grateful for your feedback! We appreciate that hiring a VA can be challenging, and it’s wonderful to know that Kim, Angel and Jeff could provide the support you needed. Thanks for taking the time to share your experience!
Louise,
Client Experience Manager

Rated 5 out of 5 stars

Time Etc helped us find an A Player

Time Etc. was easy to use, fast and took all the hassle out of finding someone to help me. Most of all, Shannon, our assistant, was a rock star. She was smart, fast, always had a great attitude and was willing to jump into a project.

February 19, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

Hi Doug,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Shannon. We've passed your feedback on to her, and we truly appreciate your support. If you ever need anything in the future, we're always here to help!
Louise
Client Experience Manager

Rated 5 out of 5 stars

I am so grateful for Time Etc | Virtual…

I am so grateful for Time Etc | Virtual Assistants, they are U.S. based! I love my executive assistant, Emily Marin Duff. But they’ve all been excellent! 💜
No babysitting,

No wasting your subscription hour$ having to hand hold. Every V.A. is vetted and has years of experience.

You get a complementary account manager who is super attentive and available to connect any dots in between sessions. Mine is Leah Thorpe and she’s excellent!

They even make sure you can get an assistant within your time zone! 💡
You can even get a secondary V.A. to get extra hands in for busy seasons.

🤩 Worth every cent. Thank you!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent virtual assistants

My virtual assistants have been excellent. Reliable, competent, and friendly. The company checks in frequently to make sure I'm happy. Kim, my most recent "Client Happiness" contact was very nice and enthusiatic to receive feedback.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellence

1st off, Lucinda! She’s meets you with attentive ears to understand your needs & concerns. She proceeds with a British accent graced with professionalism & a confidence to assure you that they can fulfill the task to find you the right assistant.

Boi was I surpised! I originally requested 2 assistants. After interviewing the 1st one, they declined the offer, but no need to worry. The 2nd assistant I interviewed… 😳😳🤯🙌🏾 🙏🏾this woman was a complete God send! She made up for both. I don’t have enough characters to describe my assistants level of excellence, but with Lucinda’s service to vet these highly experienced leaders, we’re on the path of forward movement & progression!

I’m completely happy that my diligence landed me in the right place to get the help we needed.

January 13, 2025
Unprompted review
Rated 3 out of 5 stars

Rather disappointing

A very cold and hugely irritating experience.
we have worked with many VA's and VA bodies over the years. Time Etc have a large internet presence but I have avoided them in the past because of reports from colleagues. In approaching them this past month, I was quickly plugged into one of their "onboarding people" but it was very very clear that I was just a number in a spreadsheet. No interest at all in a proper engagement, no option to meet any VA before being assigned to one...I was literally just sent a hyperlink to "sign up". By some margin, the coldest and most off putting way of trying to establish a working relationship.
Update: to their great credit they have rapidly reached out, sincerely apologised and, i think, genuinely look at what went wrong.

January 16, 2025
Unprompted review
Time Etc logo

Reply from Time Etc

I'm so saddened to read this review and hear about your experience. I'm very sorry - this is not how we would want our service to feel. We care hugely about being welcoming and friendly and we've obviously missed the ball here.

If possible, I would very much appreciate an opportunity to speak with you directly about this - if you could email me at barnaby@timeetc.com so that we can arrange a short conversation for me to find more and explore how to put things right, I'd really appreciate it.

Rated 5 out of 5 stars

My Experience w/ Time Etc.

I started with Time Etc. 2 months ago. I work a very busy job; over 50 hours per week. I rarely have time to complete daily, personal tasks. Since working with Angelica, I felt like I have had more time to prioritize my work, while also getting personal tasks done without the stress. I am very grateful for the assistance. It has been a very pleasant and seamless experience.

January 13, 2025
Unprompted review

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