Timeless Aromas Reviews 37

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I buy from this lovely small business fairly recently which is a recommendation in itself. The email received after purchase is such a nice touch. Always packaged well and delivered in a timely manner... See more

Rated 3 out of 5 stars

Lovely little wax melts, if you only burn for an hour, but I wouldn’t recommend any longer, they give off a nasty black smoke after a while that’s quite thick, I’ve used a couple of different burners... See more

Company replied

Rated 5 out of 5 stars

Absolutely gorgeously scented candles and wax melts. They’re so beautiful and the attention to detail with the packaging is second to none. They look so upmarket in my home, my family and friends c... See more

Company replied

Rated 5 out of 5 stars

An amazing small business (Natasha is the loveliest person) that does the best wax melts. Amazing customer service, always friendly and helpful. I couldn’t imagine life without the lavender ones - t... See more

Company replied

Company details

  1. Candle Store

Written by the company

Timeless Aromas home of luxury interior fragrance. Indulge in hand poured candles, wax melts and bath soaks, all made from 100% natural & sustainable wax. Timeless Aromas was established in March 2020 with the true purpose of helping people feel more connected to the lives they've been missing out on during these unexpected times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was excellent lovely…

The service was excellent lovely products lovingly packaged by Natalie, with a few free samples add that extra finishing touches, originally saw timeless aromas on Emma Daniels Instagram page and thought I would give them a try not been disappointed at all

February 19, 2025
Rated 5 out of 5 stars

Great personalised service and products

Great personalised service. Everything i have purchased, i have loved. The wax melts in the valentine bundles smelt awesome. I am loving 'rhubarb rose' at the moment. I was also lucky enough to receive a mixed celebratory box for my birthday - superb!

January 26, 2025
Rated 5 out of 5 stars

Returning Customer

I buy from this lovely small business fairly recently which is a recommendation in itself. The email received after purchase is such a nice touch. Always packaged well and delivered in a timely manner. Customer service is incredible, it's obvious how much the owner cares. The products themselves are amazing, I'm housebound so use a lot of home fragrances and these are some of the best I've tried, Botanist is a bit of an obsession at this point! Can't recommend enough, great shopping experience from start to finish.

November 21, 2024
Rated 5 out of 5 stars

Gorgeous wax melts

Gorgeous wax melts that I bought as gifts because of the way they are beautifully wrapped and presented x arrived quickly and in perfect condition
Delighted x

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Timeless Aromas really cares about the…

Timeless Aromas really cares about the about their products that they send out. Their scents are absolutely gorgeous and has staying power in the house! What’s amazing is that you can use the wax melts multiple times and the scent is still there! The owner of the company is super mindful about what goes in each product. I’ve brought for myself and as gorgeous presents. A must have in the home that certainly in my eyes beats the high street candle competitors!

November 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products and great service!

One word - UNREAL. I have ordered multiple times for myself and for gifts and have nothing but compliments on them. The wax melts in particular smell incredible! Excited for my Christmas order this year!

November 16, 2024
Unprompted review
Rated 3 out of 5 stars

Lovely little wax melts

Lovely little wax melts, if you only burn for an hour, but I wouldn’t recommend any longer, they give off a nasty black smoke after a while that’s quite thick, I’ve used a couple of different burners I have incase I was seeing things, when walking from upstairs to downstairs I thought my kitchen was on fire as the smokey fog was quite thick, smell nice but I’m not sure I’d buy again they probably aren’t to great for ones chest, I hate to compare but Yankee melts don’t do that, a bit disappointing!

October 10, 2023
Timeless Aromas logo

Reply from Timeless Aromas

Hi Laura,

Thank you for your review. I appreciate your time in writing this. We haven’t had any customers experience this issue before.

You may have noticed a clear/white which is called ‘vapour mist’ - this is normal and is just the scent being thrown.

We recommend using 2 or 4 hour tealights depending on the size of the burner - anything more can heat the burner too quickly causing erratic bubbling or dark smoke.

If you are concerned that the smoke or bubbling is unusual, please discontinue use and contact us on contact@timelessaromas.com we will be happy to advise you.

Rated 5 out of 5 stars

The best autumn wax melts ever!

Tasha’s spiced pumpkin wax melts are the best things I’ve ever burnt!

Amazing throw, so cute and delivery time was brilliant!

October 4, 2023
Timeless Aromas logo

Reply from Timeless Aromas

Hi Vicki,

Thank you so much for your review!
So happy to hear you’re enjoying your wax melts.

Natasha

Rated 5 out of 5 stars

Luxurious aromas 🫶🏼

Beautiful package 📦 could smell the aromas before opening it! Once I did I wasn’t disappointed, such a gorgeous candles and bath milks the house smells beautiful and luxurious all the time now. X will definitely keep buying it

July 27, 2023
Timeless Aromas logo

Reply from Timeless Aromas

Hi Catia,

Thank you so much for your review!
Happy to hear you’re enjoying your products.

Natasha

Rated 5 out of 5 stars

An amazing small business

An amazing small business (Natasha is the loveliest person) that does the best wax melts.
Amazing customer service, always friendly and helpful. I couldn’t imagine life without the lavender ones - they calm me so much.
It’s a joy to receive the lovely presented parcels.

July 27, 2023
Timeless Aromas logo

Reply from Timeless Aromas

Hi Julie,

Thank you so much for your review!
Happy to see you’re enjoying your wax melts.

Natasha

Rated 5 out of 5 stars

Excellent

Excellent customer service, very helpful and most of all amazing products.
I ordered this as a gift and my friend was very happy!

June 30, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look