Time Systems (UK) Ltd Reviews 152

Damian was most helpful and very patient and sorted out the problem prompty

Purchased this system and software from the website. the service support is great and the system works really well.

Thank you for the prompt call back today and may I say that the gentleman who assisted me, Damian was very patient, helpful and competent

Purchased a time system and asked to return 5 days later. Broke the law and said all sales were final. No returns accepted.

Avoid at all costs. Systems are cheap imports with their label stuck on them.

WOW! I cannot believe this company. Not sure why they want to flag my review, clearly shows how untrustworthy they actually are.

As per most other people here absolutely fuming with the unethical highway robbery behaviour of this company.

Software stops working, standard practice = uninstall and reinstall. However when you try to reinstall you need a new licence......guess what it costs £50.00 or you need to by annual support at £300.00 per year.

Wow!!

Do not purchase, avoid at all costs

25.08.21

Hi

As per your response I don’t require ongoing assistance, you provided me hardware, manual and software and my own IT support company will manage this in accordance with our current contract.

The flaw is with your shady software, check back through the software support history and it is clear the software repeatedly fails and needs reloading and relicensing. The fact that you have it locked in such a way that you have to generate a new licence and charge for the licence is not ethical. Decent service providers provide a software licence valid for the term of the purchase.

Show me in the purchase terms and conditions where you make it clear the licence lasts only 1 year and needs to be repurchased each time the software fails and needs to be reloaded?

Your current policy is tantamount to blackmail and with this dubious policy I think you need looking into further.

Its funny your own website shows a 5* review based one single review yet my review now any of the others on google review or trust pilot are reflected here as they are very poor. This seems very dubious and I guess needs to be reported to google and trust pilot. I will also query the vast array of global clients as I am very surprised companies of this nature would use your equipment and clunky software, seems a bit odd to me.

Kind Regards

Richard Mansell

From: ¬ Time Systems UK Customer Services
Sent: 25 August 2021 10:09
To: Richard Mansell
Subject:

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hello Mr Mansell, we are sorry to hear that you are having an issue with your time and attendance system, and that you are un-happy with our invoicing process.

Having checked your account we can see that you purchased the system in April 2019. At that time you were provided with 12 months free software support. Unfortuantely we do not provide free lifetime cover, but we do have options in place for clients who require on-going assistance. If you had a software support agreement in place then as part of that agreement you would be provide with a re-licence without extra cost under the umbrella of support

purchased a proxtime 200 for £400, they give you 1 year support free with it. Hardware issue, intermittently employees cannot clock in throughout.

few weeks after our 1 year support ends we get an error message "An error occurred while upgrading the data. Call Support". Bit of a coincidence.

They wont look at the issue until we renew support at a price of £299 for 1 year.

When querying we got a response from a sales executive
"We even stayed open right through the pandemic at great expense to our company "

is this how they recoup their "great expense!?" better to buy alternate system rather than pay £299. And get another error message next year.
feels like a scam

Callum was extremely helpful, knowledgeable and patient dealing with our support issue and resolved it in rapid time.

Absolutely terrible approach to customers. We bought a system plus software for £600. Just after a year, the computer with the software crashed and I tried to reinstall the software. When I called to get the activation code, I was told that I had to pay £50+VAT for it! They told me I must buy another license for another computer, even if I had one before. Either that or buy a support package, for £299 +VAT! Support cost more than the software. What a rip off. Avoid!

The hardware is repeatedly not working, software is inconsistent and their T&C .... oh well, are probably the most unfair you would ever see!

And if you had a misfortune to deal with Wendy Reid then you are just triple unlucky.
She must be the most pig headed person on this planet.

1) hardware and software is constantly failing so you do need their support, this will tie you up with them for 5 years!

2) notice needs to be given minimum 60 days before!!!

3) as their support was dreadful we decided to cancel our contract.

4) of course we were told we need to pay for rest of the term .....

5) so I decided to stick with them and the second I can cancel the contract.

6) Sadly I was told that it is too late to stay in the current contract as it was already cancelled!!!

AND if I want their support I need to sign a new contract for 5 years! LOL

We had a powercut that disrupted the data collection from our clock terminal. Not a problem, once reported the support team leapt into action and Callum stepped in remotely and sloved everythingti within a few seconds. As always, excellent service from Time Systems (UK) and I am happy to recommend them.

If you are looking to deal with a Professional Company and not a Money making Scam, then please stay away from them. They are using Chinese Imports and simply apply a sticker to re label them as their own products. Their software is very basic and lacks the most important details required to run a simple time clock.
Their after sales is appalling, as they are only bothered about taking money and using B2B legal loopholes to their advantage in order to scam you out of your money.

In short! If you want to give away free money, go for it, alternatively find someone decent with some basic business ethics!

He figured out exactly what the problem was and was able to show me how to go ahead and fix the rest of the employees so I can use the system effectively

Very able and helpful support. Problem sorted very quickly.

Very patient and helpful in resolving a difficult issue we had...Jaroslaw has helped me for a couple of days with a few issues, but today was a biggy and yet again he delivered.
Thank you for relieving a stressful time!

Very Good Company - Would recommend.
The clock system we originally wanted showed as in stock on the website. Sales emailed and said it wasn't in stock, so we ordred a slightly more expensive unit.
The new unit arrived promptly, good packaging and feels of good quality. (RFID type). Electronic (no cd or paper) Instructions were easy to follow and unit was installed with ease. Configuring the unit was easy,
the software is a little more complicated and took a couple of days to get the staff on there. (You must read the instructions, even though i've installed a couple of these before). A few configuration issues I couldn't solve meant I emailed support. I'm glad I did as they solved the majority of issues, taking control of my machine and quickly fixing the issues whilst i was on the phone. Clear, concise instruction was given and the support guy Jaroslaw was excellent. Later we had issues with our antivirus corrupting exe's and databases. Again i had to call support and Jaroslaw was on hand, patient and quick to fix. Glad we bought this, saved myself and my colleague a lot of time and even the basic proxtime100 system comes with a lot of features.
Marked them down only for the initial sales experience but the aftersales support has been A+. Thank you!

Callum was very patient when getting box to speak with computer in another room. We got there in the end. Very happy with service overall, thank you.

Very helpful

Fast efficient service as usual. Emailed them with my problem, within 2 hours I had received a call back and my System was up and running again.

Awful company to deal with. Some of the worst customer service I have ever experienced. Unit went faulty just out of warranty and despite confirming it had. An internal fault which was likely there from new they have refused to do anything to rectify the issue. Even charged to confirm the fault and then had the cheek to try to charge to send the faulty unit back. Had I have read other reviews before buying I wouldn’t have dealt with this company. We were looking to source over 900 units for all our sites across the country but I will take my business elsewhere. Disgraceful.

Brilliant, quick and easy to understand continuous support, thank you.