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Timports Reviews 3,058

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that the logs burn well, are dry, and provide great heat output. Many appreciate the ease of ordering and the professional, helpful service received from staff. The delivery service is frequently highlighted as exceptional, with drivers often going above and beyond to place orders conveniently for customers. However, some customers experienced delays with their deliveries, and a few noted that the wood in some orders was slightly damp or contained too many large logs. There were also occasional mentions of discrepancies in log quantity due to packaging issues.

What people talk about most

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the prompt and on-time deliveries, with... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality of the... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and professional... See more

Order

Clients share positive opinions on order. Customers consistently praise the ease of the ordering process,... See more

Based on these reviews

Rated 5 out of 5 stars

Good price especially at the end of the season and with colder weather not yet over. Really nice logs - a mix of beech and hornbeam which are really dry so burn well. the delivery was excellent with t... See more

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Rated 5 out of 5 stars

We've had several deliveries over the past couple of years and would not go to anyone else for our supplies. Ease of ordering and lovely staff (if needed to speak!), fantastic quality & burning time... See more

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Rated 5 out of 5 stars

We have had several deliveries of wood from Timports are they have never ceased to please. We had a medium oak crate this time which will probably be our last until winter is upon us again. The serv... See more

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Rated 5 out of 5 stars

So we ordered wood from timports on weds for delivery on monday. We rang up monday morning for a estimated eta. Unfortunately the carrier company couldn't give him a time at that point but rang up wit... See more

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Rated 5 out of 5 stars

We had an anytime delivery but tracker showed approx timeframe which was great and arrived mid early morning which was great as we could unload to the storage area. Driver friendly and helpful bringin... See more

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Rated 5 out of 5 stars

Just run out of logs so contacted timports who gave a fantastic deal. Delivered next few days and delivery driver was exceptionally helpful in getting crates to back of property. Would have taken me... See more

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Rated 5 out of 5 stars

I have already completed one review before, and my comments still stand, Timports are excellent and their customer service is great. Delivery is always as requested and on time. I didn’t really need w... See more

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Rated 5 out of 5 stars

My advice to anyone looking to purchase logs for burning would be to look no further than Timports. I have had 2 deliveries this winter & will be back later this year to stock up for next winter.... See more

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Rated 5 out of 5 stars

I had the double crate of beech and oak, which came with firelighter and kindling packs. The logs are a convenient size, were well packed and delivered quickly, so I felt that it was good value for m... See more

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Rated 5 out of 5 stars

Great company. Oak logs burnt well, no smoke, great heat output and lasted 50% longer than our own. Crates are very closely packed so maximum amount of wood for the space with no 'rubbish'. Immediatel... See more

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Rated 5 out of 5 stars

As I’ve been ordering logs for some while from Timports it doesn’t surprise me that they are still achieving very high ratings on here! From start to finish they are very professional in everything... See more

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Rated 5 out of 5 stars

The crates are always wrapped in plastic, keeping the very well dried timber dry if delivered whilst raining. There is always a very helpful voice on the other end of the phone when contacting Timport... See more

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Rated 5 out of 5 stars

I was kept informed of the delivery time not always a given so this was much appreciated. The firewood itself was clean and well stacked in the pallet. Although more expensive than our local suppli... See more

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Rated 5 out of 5 stars

The wood is well stacked and securely sealed. This is our second order and we will probably continue to use Timports so long as they mange to remain competitive which we appreciate can be difficult fo... See more

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Rated 5 out of 5 stars

Timports always provide me with a top class product well packaged to protect against the weather in the event that i can't get out to transfer it to my log store immediately. The logs are perfect... See more

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Rated 5 out of 5 stars

Just arepeat positive review. The wood is excellent - dry oak that burns a good while. Densely packed crate. But this time a plus for speedy reimbursement (due to IT glitch in the ether} of a double... See more

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Rated 5 out of 5 stars

As always, the wood arrives on time. Well stacked on the pallet. Hornbeam and Beech our favourite, so the chance of a mixed pallet of both is ideal. Beech for a quick warm up coming in from the cold,... See more

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Rated 4 out of 5 stars

Great logs at a good price but sadly there is no guarantee of your stated delivery date. As pleasant as the drivers of the pallet delivery company are, they tend to show up quite unexpectedly, not the... See more

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Rated 5 out of 5 stars

First time I have used this company and I am really glad I did. Have had a few bad experiences from some others I have used, the last one charging premium prices for their so called premium hardwood w... See more

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Rated 5 out of 5 stars

Great service from start to finish. User friendly website. Easy to order, good communication along the way. Delivered as agreed by friendly delivery chap. Very happy with the wood I ordered - had to... See more

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Rated 5 out of 5 stars

Top notch! Great product arrived at my remote location in very reasonable timescale. Even although they got a little wet in the rain they dried off quickly and burn really well. I can light them wit... See more

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Rated 5 out of 5 stars

This is the third order that we’ve received from Timports. The second of the deliveries had a few too many large logs and was slightly damper due to the inclement weather. This particular delivery was... See more

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Rated 5 out of 5 stars

Logs perfectly conditioned and clean. Cut to perfect length and good mix of small to large. I had progress reports from delivery driver as to when he expected to arrive. Can't wait for winter.

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Rated 5 out of 5 stars

logs are as described. and protected from rain during transportation. Have made four planters out of the packaging timber! I will be using this company again.

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Rated 5 out of 5 stars

Our third or fourth delivery from Timports, each time staff handled my order efficiently & courteously. A departure from Oak I tried Hornbeam for the first time & love it, thank you for that recommend... See more

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Rated 5 out of 5 stars

Always excellent. A good selection of crate sizes and wood. Prices are very good and you know the standard of wood never varies, dry and cut to the right size. We love the addition of kindling and the... See more

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Rated 5 out of 5 stars

Great Logs Had to order more beech logs as the cold weather kept on coming. Surprised that the delivery time was so short. Well done Timports Best part, are the local delivery lads. Nothing is to m... See more

Rated 5 out of 5 stars

The whole purchase process was easy. Once again a pallet was delivered on time. Polite driver who turned the large lorry around in a cul-de-sac. No mess on road and all finished quickly. I got my... See more

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Rated 5 out of 5 stars

Your delivery driver big G was excellent Pulled the pallet truck up a ramp to my garage doors saving me running up wheelbarrows from the road Great driver

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Rated 5 out of 5 stars

You couldn't get more logs into the crates!!! Great value for money v bulk bags sold by others... Delivery service great as well - v helpful driver who got on with the job as we had to go out. 2nd... See more

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Rated 5 out of 5 stars

Well good evening Timports. Your delivery of your 🔥 wood is brilliant 👏 I know my driver now. He messages me, or calls me when he is about to deliver. It's always in the right place, and top qualit... See more

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Rated 3 out of 5 stars

All was have logs from Timports Great service, great logs but on this occasion they advertise cheap logs showing the normal large create and a extra 5% of as well But when they come there 2 smal... See more

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Rated 5 out of 5 stars

Quality of the logs are excellent and the price is fantastic we ordered three large crates of oak in November 2025 and another in march 2026 We have hardly used the oak and the price at £335 com... See more

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Rated 1 out of 5 stars

£20??? i get a bag from my local farm 4 times that amount and as good, while youre box works out at £3.00 a log ie 6 logs and a shard!! Do the math.

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Rated 5 out of 5 stars

Easy to contact, if you need to, easy to order, quick to deliver, great value and best of all consistently fantastic quality logs! Could not ask for more.

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Rated 5 out of 5 stars

Easy to place order and to arrange delivery suitable for us, as usual, delivery was very good and placed where we requested. Pleasure to deal with. Thank you.

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Rated 5 out of 5 stars

The prices are decent, we’ve found that Timports wood burns longer than the same kind of wood from another local supplier. Definately great value for money.

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Rated 5 out of 5 stars

Outstanding service. As before the service offered is exceptional. Great value for money and as always everything from the ordering to the delivery was spot on. Great service from a great company.... See more

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Rated 5 out of 5 stars

Cant fault Timports great service and delivery. And you get far more wood than just buying the usual builders bags full

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Rated 5 out of 5 stars

Excellent service once again. From placing my order to delivery was hassle free. My go to wood / log burner provider.

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Rated 5 out of 5 stars

As always good wood at good prices. No hassles with delivery. We are a regular customer. The ease of ordering and delivery details are excellent. I would highly recommend this company.

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Rated 5 out of 5 stars

Great service as always and very helpful, delivery guy put crate in garage for me , actually opened it for me as I couldn't push it open (up and over door ) also closed it as well so a big big thankyo... See more

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Rated 5 out of 5 stars

Great wood burns really well with a fantastic flame, Good price , delivery on time and will buy all my beech from Timports in the future Rob M Burnley

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Rated 5 out of 5 stars

I have been using Timports for a couple of years now. Excellent service. Very good quality logs. Value for money. Will continue to use them while we have a log burner. This is what I call a 5 Star ser... See more

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Rated 5 out of 5 stars

Delivery as per schedule and without fuss. The crate was entirely suitable for the purpose and constructed with a minimum of timber.

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Rated 5 out of 5 stars

Easy to order and able to select delivery date. Great service have used them before and would again. Competitively priced.

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Rated 5 out of 5 stars

Had a great experience with Timports - great service (quick delivery), good price and fab customer service. They even called to check the right size lorry was dispatched so our order didnt get unneces... See more

Rated 5 out of 5 stars

Five stars; it’s always five stars, always the best service, always the best product, that’s why I always use Timports

Company replied

Rated 5 out of 5 stars

I have been using Timports for some time and find the quality of wood and service regarding delivery excellent. I use the log nets as they provide the best storage solution for my needs. In these curr... See more

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Rated 5 out of 5 stars

I made a order on line witch I am no good at but the logs. Arrived on the day I was expecting but the Driver went out of his way to put the pallets were i wanted them

Company replied


Company details

  1. Firewood Supplier
  2. Energy Supplier
  3. Environmental Renewable Natural Resources
  4. Fuel Supplier
  5. Lumber Store
  6. Wood Supplier

About Timports

Written by the company

TIMPORTS – trusted wood fuel specialists since 2008.

FLAMECO Logo

Based in Swindon, Timports has grown to become one of the UK’s leading suppliers of premium kiln dried firewood. For over a decade we have been dedicated to delivering high-quality wood fuel, outstanding customer service, and reliable nationwide supply.

Our premium brand FLAMECO® represents the highest standards in wood fuel. Every product is carefully sourced, professionally kiln-dried, and prepared to ensure cleaner burning, higher heat output, and consistent quality.

Why customers choose Timports & FLAMECO®:

  • Premium kiln-dried logs – ultra-low moisture for maximum heat and efficiency (typically less than 10%)
  • FLAMECO® quality assurance – carefully selected hardwoods including Beech, Hornbeam and Oak
  • Excellent customer service – friendly, knowledgeable team ready to help
  • Reliable delivery – professional drivers and well-packed pallet deliveries
  • Sustainably sourced wood – working with responsible sawmills in the UK and EU
  • Trusted industry partnerships – working alongside Woodsure, HETAS and the Forestry Commission

We work closely with sawmills using energy-efficient kiln drying systems, including heat exchange technology from biomass energy production, helping us produce consistent high-quality logs while supporting a more sustainable supply chain.

Through long-term partnerships with suppliers and stove centres across the UK and Ireland, we ensure customers receive the right fuel for their stove or fireplace. Our goal is simple: reliable heat, premium products, and service you can trust.

Our friendly team is always happy to help with any enquiries.

BUY FLAMECO® NOW

Try FLAMECO® bundles and save £170

Written by the company

Limited time offer
Try a FLAMECO® Premium Kiln Dried Firewood bundles and save £170 (was £495, now only £325)!

Premium FLAMECO® Firewood Quality

Woodsure Ready to Burn Certified

READY TO BURN CERTIFIED

As a certified member of the Woodsure Ready to Burn scheme, backed by Defra, all firewood sold must have a moisture content of below 20% to ensure cleaner and more efficient burning.

However, FLAMECO® goes significantly further than the standard. Our premium kiln-dried logs are carefully selected and professionally dried to achieve exceptionally low moisture levels — typically below 10%.

This ultra-dry standard delivers clear benefits:

  • Hotter, longer-lasting fires
  • Cleaner burning with less smoke and residue
  • Higher heat output and better efficiency
  • Reliable, consistent premium quality

All FLAMECO® firewood is responsibly sourced from trusted UK and European partners, professionally kiln dried, and quality checked to ensure every delivery meets our premium standards.

FLAMECO® – ultra-dry premium firewood you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I have already completed one review…

I have already completed one review before, and my comments still stand, Timports are excellent and their customer service is great. Delivery is always as requested and on time. I didn’t really need wood on this occasion but the offer they sent me was worth ordering to replenish stocks. Great work Timports!

March 30, 2026
Timports logo

Reply from Timports

Hello Colin, thank you for a great review, always good to stock up, never know what the British weather is going to do. regards
Teresa

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. User friendly website. Easy to order, good communication along the way. Delivered as agreed by friendly delivery chap. Very happy with the wood I ordered - had to try it out of course!

March 30, 2026
Timports logo

Reply from Timports

Thank you for your great feedback. We're glad the ordering process and delivery options worked well for you, and we'll be sure to pass your kind comments on to our delivery team.

Rated 5 out of 5 stars

Good product delivered on time as…

Good product delivered on time as agreed and great value.

March 16, 2026
Timports logo

Reply from Timports

Thank you for your kind review. We're really pleased you’re happy with the product and that delivery was on time as agreed.
It’s great to hear you feel it offers great value, and we really appreciate your support.

Rated 5 out of 5 stars

First time I’ve used Timports

First time I’ve used Timports. Delivered on time and quickly, smaller than my usual large pallet but similar price/kilo. Excellent wood and good selection of sizes. I would definitely use Timports again.

March 30, 2026
Timports logo

Reply from Timports

Thank you for your feedback and for trying Timports. We appreciate your feedback regarding the pallet size and pricing, and we're delighted to know you would use us again. regards
Teresa

Rated 5 out of 5 stars

On my 3rd lot of Hornbeam

On my 3rd lot of Hornbeam. They burn so well and give off a lot of heat. I tried a local firm for a dumpy bag of Kiln Dry logs but they were no way as good as the hornbeam. Delivery was great again. Thankyou

March 16, 2026
Timports logo

Reply from Timports

Hello Mrs Brown, thank you for your continued support and for your great feedback. We're delighted to hear that you're enjoying the hornbeam and that it continues to burn well and provide excellent heat.
We're also pleased that delivery was great again. We really appreciate your loyalty and thank you for choosing Timports

Rated 5 out of 5 stars

Wii use again.

Great wood burns really well with a fantastic flame,
Good price , delivery on time and will buy all my beech from Timports in the future
Rob M
Burnley

March 15, 2026
Timports logo

Reply from Timports

Hello Mr Maullin thank you for your continued support and great feedback. We're glad you're enjoying the beech and that delivery was great again. We really appreciate your custom.

Rated 5 out of 5 stars

Value for money

A smooth experience from order to delivery.
An excellent product, free delivery and helpful delivery driver.
Highly recommended for value for money.

March 30, 2026
Timports logo

Reply from Timports

Thank you very much for your kind review. We're really pleased to hear everything went smoothly from order through to delivery, and that you're happy with the product quality.
It's great to know our delivery driver was helpful and that you found us good value.

Rated 5 out of 5 stars

Always a quality product

Always a quality product, excellent value for money, straightforward ordering process.

March 30, 2026
Timports logo

Reply from Timports

Thank you for your feedback. We're glad you had a smooth experience and were happy with the product. Regards
Teresa

Rated 5 out of 5 stars

Superb

Superb.
The driest wood we’ve ever ordered, registered zero moisture on our gadget!
Lovely delivery guy, speedy delivery, good price and great customer service communication.
Will definitely be only using Timports for future orders.

March 15, 2026
Timports logo

Reply from Timports

Thank you for your great feedback. We're delighted you're so pleased with the dryness, delivery, pricing, and service. We really appreciate your loyalty and support. Regards
Teresa

Rated 5 out of 5 stars

DELIVERY IS ALWAYS PROMPT & MY REGULAR…

DELIVERY IS ALWAYS PROMPT & MY REGULAR DRIVER RINGS ME BEFORE ARRIVING, BURCOMBE HAULAGE AT SALTASH ARE THE BEST!

March 27, 2026
Unprompted review
Timports logo

Reply from Timports

Thank you for your great feedback. We're glad your deliveries are always prompt and that your driver keeps you informed. Always great to hear a shout out for the delivery company. Regards
Teresa

Rated 5 out of 5 stars

Five stars

Five stars; it’s always five stars, always the best service, always the best product, that’s why I always use Timports

March 15, 2026
Timports logo

Reply from Timports

Thank you so much for your lovely review. 5 STARS love it. Reagrds
teresa

Rated 5 out of 5 stars

Great communication

Great communication, great product, on date and time delivery.

Would recommend and will be using there services in the future.

Kind Regards
Dave G

March 15, 2026
Timports logo

Reply from Timports

Thank you for your great feedback. Look forward to your next order. Kind regards
Teresa

Rated 5 out of 5 stars

Delivery 2

Delivery, once again, came quickly. The Beech continues to provide a great burn. Two thumbs up!

March 15, 2026
Timports logo

Reply from Timports

Thank you for your continued support and your great feedback. We're delighted to hear that delivery was once again quick and that the beech logs continue to provide a great burn.
We really appreciate your kind words and support — thank you for choosing Timports. Regards
Teresa

Rated 5 out of 5 stars

Excellent Experience

Service was great, wood is actually better than expected.

Very pleased and would definitely recommend.

March 15, 2026
Timports logo

Reply from Timports

Thank you so much for your lovely review and thank you for the recommendation. Kind Regards
Teresa

Rated 5 out of 5 stars

Great wood and speedy delivery

Great wood and speedy delivery. Will be back for more soon.

March 15, 2026
Timports logo

Reply from Timports

Thank you for your continued support, looking forward to your next order. Kind Regards
Teresa

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