Tirendo Reviews 234

Bestellung RD 56560362 und
56560363
I’ve order 4 tires DIABLO ROSSO IV CORSA, I’ve received 3 tires and 1 it’s metzeler wrong brand, they don’t give nothing to customers no warranty no information! Has been really bad the real situation now! I wanna my money back!

I receive only 2 of the 4 tyres I have ordered. Customer service inexistent. Not recommended.

On 28.10.2025 ordered tires with delivery to Switzerland. Receive conflicting messages about the delivery. The first tracking link suggests that tires are already delivered, although nothing arrived. Keep receiving new messages that tires left warehouse, but now tracking links do not open. Impossible to get reply via email and talk to customer service via phone. Stay away!

We ordered tires on the 5.10 to be delivered on the 17.10 and there is still no sign of them. There is no tracking email and when we finally got through to an agent in customer service they vaguely told us that the tires were leaving the warehouse the next day. So far they have taken our money and delivered nothing. Winter is coming and this is unacceptable. It just feels like a scam. Where are the tires and why won’t anyone help?

Made card reservation, nothing came, managed after queuing 2 hrs on the phone to cancel the order but now they roll the cradit card reservation and will not release it. Fraudulous. Stay away.

Order 53984256 cancelled 6.12.24

Everything perfect and on time. It will follow the summer tires. Thnx.

Easy to use website, competitive prices, not always intuitive to fine all the required specs e.g. for Run Flat Tyres

Delivery on time, perfect product

I ordered a tire on Tirendo.ch on 13 November, to be delivered to CH. The confirmation message indicated delivery date to be 21 November.
The tracking info stated the tire was delivered to Laatzen/Rethen in Germany on 15 on November, which got me a bit worried on possible mistake in their system.
On my daily inquires via email and contact form on their website the automated message was indicated delivery date to be 21 of November. No further tracking was available.
I didn’t receive the tire until 27th of November, so I cancelled the order and requested a refund.
As of 12 of December there is no any info on return/refund/delivery whatsoever.
I send status inquiry daily. Until 22nd of November I get the automated reply:
“Your order was received on November 13th, 2023.
The warehouse received the order on November 13, 2023.
The order was ready for shipment on November 14, 2023.
The expected delivery date is November 21st, 2023”.

Since then, I only get “Thank you for your message, we will process your request as quickly as possible.”
So essentially, they took my money on November 13th and did nothing since then, and seems not to care to return the money. By all means that is a fraud and money stealing.
Tirendo, ReifenDirect, Reifen.de (Tyres.net) all belong to Delticom AG, so the company is kind of owning most of the tire market. If you check profiles of those on the TrustPilot, you will find feedbacks similarly to mine.

Is Tirendo scamming me?

I ordered 4 in-stock winter tyres from tirendo.ch on 09/11/2023. Here is what happened so far:
1) Tirendo gave me 16/11/2023 as the estimated delivery date for the four tyres.
2) The tyres did not arrive on the 16th of last month, so, I sent Tirendo a request for a new estimate on 16/11/2023 through their website.
3) No response from Tirendo until 22/11/2023 prompted me to request a return as I was no longer hopeful the tyres would be delivered on time. By then, the tyres still had not left their warehouse.
4) I received a (likely automated) mail from Tirendo asking me to decide if I really want to proceed with the return. I clicked yes.
5) On 23/11/2023 I received a new automated mail of what looks like a return receipt that states that I will be refunded after the tyres have returned to Tirendo.

Since then, nothing new happened. No correspondence from Tirendo. I sent followup requests through Tirendo's website asking Tirendo to not send me the tyres and just refund me the payment because the tyres have not left their warehouse. The tyres still have not left their warehouse as I have received no updates on delivery.

To summarize, I ordered tyres from Tirendo over a month ago. The tyres did not leave their warehouse. I applied for a return/refund on the 22nd of November and I have not been refunded my payment.

I had used Tirendo.ch twice in the past and had a great experience with products delivered quickly and correctly. Unfortunately I ordered for a third time. With my previous experiences I even paid an extra 62 francs than the lowest price i found. My order was delivered in two deliveries. The first was correct however the second delivery was incorrect. I ordered tyres with a (Y) 300+ rating which is clearly seen in the order but however was delivered a tyre with a Y up to 300 rating. The order number is #51197352. After now three messages sent through there online messaging service. I have also sent multiple emails and yet have not received any replies from Tirendo.ch Very disappointing and if I do not hear from them I will have no choice to claim compensation through my Visa card.

Half of the orders are delayed where tyres are not shipped and there is no update on the status. I’ve ordered with them 5 times and out of those, had trouble in three. Same applies to the rest of Delticom AG tyre companies. Will no longer order any more tyres through them nor recommend.

Got product within a week. Customer service does not respond to email, got wrong tracking info (according to the link, the product ended in another country). While trying to contact customer service and figure out where the tires are, they arrived.