I can say that I now have a big collection of Ti SENTO jewelry, they are made of the finest craftmanship and very impressive original design. I have the necklace, bracelet, earrings and the ring. Ti S... See more
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See what reviewers are saying
The ring and the earrings that I ordered are wonderful, they are even more beutiful than in the photo. Thank you Ti sento
Order no #TSEN202531071 Ordered 2 rings during the summer sale, received both rings with scratches on them, emailed customer service the same day the order was delivered, they replied fast to send... See more
Company replied
Have done a lot of different shopping at Ti Sento. Everything has arrived nicely wrapped. Unfortunately, a bracelet was destroyed, but that was not a problem. Due to the long warranty and good c... See more
Company replied
Company details
Written by the company
Discover TI SENTO – Milano’s exceptional jewellery collection. Mix and Match to create your own look. Free shipping - Free returns* - 30 days no questions asked returns – Gift wrapped with love. Types: Rings, Stackable rings, Bracelets,...
Contact info
Amsterdam, Netherlands
- +31 (0)88-1342888
- wecare@tisento-milano.com
- tisento-milano.com
4.4
Excellent
122 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A brand I recommend
I've already bought several pieces and they've all lived up to expectations. Fast and efficient service. My last experience was with the after-sales service, which exceeded my expectations. I recommend the brand
January 18, 2024
Unprompted review
Reply from TI SENTO
Dear,
Thank you very much for placing your lovely 5-star review!
We are very pleased to read that you are so happy with our service. We wish you a lot of joy with your TI SENTO jewellery.
Kind regards,
Team TI SENTO
None existent customer service
None existent customer service. I returned 2 rings on 13th July it has passed through customs and has been delivered to their nominated collection point pending collection on the 25th July. I have sent several emails asking for a refund and replies advise my return has not been received despite providing the tracking number from my proof of postage. Still no refund.
August 2, 2023
Unprompted review
Reply from TI SENTO
Dear Ruth,
Many thanks for placing your review.
We are sorry to read that you are not satisfied with TI SENTO - Milano.
Return shipments from the UK must first pass through customs to be cleared. Because the UK is not part of the European Union, your return may take longer to arrive.
Our apologies for the inconvenience.
With silver greetings,
Team TI SENTO
Beautiful Brand and Quality
Travel to Italy many times and bought from authorised dealers directly. This is the 1st time I purchased online via official website. The products are exact as images, photos. Very quick delivery. SALES is such a bargain!!!
July 17, 2023
Unprompted review
Reply from TI SENTO
Thank you very much for placing your lovely 5-star review!
We are very pleased to read that you are so happy with the delivered jewellery. We wish you a lot of joy with your TI SENTO – Milano jewellery.
Kind regards,
TI SENTO - Milano
Customer Services or lack of
Where do I begin? I bought a bracelet on 19/7/22, unfortunately a stone fell out of the clasp, this bracelet had been rarely worn, I contacted them and they agreed to repair it free of charge as it was under a year old this was on 22/5/23 and reimburse my postage £11.25, which they didn’t. It somehow took over a month to arrive, once received they kindly replaced it, however I have now received a letter from Parcel Force in the UK to say I have to pay £146.18 Customs and Import Tax to get my bracelet back? Which is totally unacceptable as this was a faulty product which was replaced, so in essence I am expected to pay £157.43 (postage and customs) due to having received a product which the jeweller hadn’t set the stone in properly. To clarify I’m expected to pay this money so that I can get my bracelet back, as a customer I should not have to be out of pocket due to this issue.
In the letter it states if payment is not received the item will be returned to sender, which I am quite prepared to do, as of this moment I have paid for a bracelet which I no longer have.
I have tried to contact customer services 3 times directly and twice on their website with no response to this issue, in summary I have always loved this brand which is quite expensive, but the after service is appalling and I will no longer buy any of their products. I advised them that if they did not respond to me within 30 minutes of my last email I would be placing this review on Trustpilot, obviously they don’t care about their reputation!
July 14, 2023
Unprompted review
Reply from TI SENTO
Dear Jean,
Thank you very much for placing your honest review.
First of all, we would like to offer our sincere apologies for your dissatisfaction with the quality of the TI SENTO jewellery and the service provided. This is obviously not our intention and not what we stand for as TI SENTO.
All our jewellery is guaranteed for 2 years and we have therefore exchanged the broken jewellery for a new one so that you can enjoy your TI SENTO bracelet again. We are sorry that you had to pay the import fee, because the shipment was sent outside the EU and our atelier is located in the EU, additional customs fees may have to be paid. But we fully agree with you that you should not have to bear these costs considering it is a repair. We have therefore refunded the full amount to you. So that you can enjoy your bracelet again as soon as possible.
We are sorry to read that you have always loved our brand but have lost confidence because of this. We have therefore sent you a digital gift card/discount code, should you ever visit the webshop again in the future you can use it. There is no expiry date associated with the digital gift card/discount code.
If you have any further questions or would like to let us know, please send an e-mail to wecare@tisento-milano.com.
Have a nice day!
Kind regards,
Team TI SENTO
Amazing jewelry!
February 2, 2023
Unprompted review
Reply from TI SENTO
Dear Margita,
Thank you very much for placing your 5-star review.
We are delighted to read that you are so enthusiastic about TI SENTO - Milano jewellery.
We wish you much pleasure wearing your pendant.
With silver regards,
Team Customer Care
I returned a bracelet over 4 weeks ago…
I returned a bracelet over 4 weeks ago and still not been refunded the £330. Service is the worst ever and customer services not interested.
November 27, 2022
Unprompted review
Reply from TI SENTO
Dear Mrs Anderson,
Many thanks for placing your review.
We are sorry to read that you are not satisfied with TI SENTO - Milano.
Return shipments from the UK must first pass through customs to be cleared. Because the UK is not part of the European Union, your return may take longer to arrive. We received your return on 01-12-2022 and immediately processed it.
Our apologies for the inconvenience.
With silver greetings,
Team Customer Care
I want my money back !
I want my money back !
Today I have recieved my order , and an empty box !!
I HAVE ORDERED FOR 280€
THE BOX IS RE TAPE BY DPD ,so someone has my jewelery , I have recieved an empty box
Please anwer to my emails
Thanks
October 28, 2022
Unprompted review
Reply from TI SENTO
Dear Mandy,
Thank you very much for your message.
How incredibly sorry to read that the shipping box has been damaged and that your ordered jewellery has been removed from the box. This is obviously not the intention and not the service we want to provide as TI SENTO - Milano.
We have immediately made an internal report to our logistics department and they will directly start an investigation with the logistics partner Post NL.
What we would like to offer you as a solution is that we will send you the ordered jewellery again today and this time with a different carrier. So that you will still enjoy wearing your TI SENTO - Milano jewellery.
If you have any further questions, please send TI SENTO-Milano an email.
Have a lovely day!
The products are fake
The products are fake, I bought a bracelet, 2 rings and one pair of earrings they become red-rusty without even wearing them, especially the golden part. I do not recommend this brand to anyone. Don't spend money on fake products from this brand. Very very disappointed!!
August 7, 2022
Unprompted review
Reply from TI SENTO
Dear Bajame,
Thank you for posting your review.
We are sorry to read that your TI SENTO - Milano jewelry is oxidized, that is of course not the intention and we would like to solve this for you.
The jewelry you ordered is gold plated. At TI SENTO - Milano we use 925 (first grade) silver, the best quality silver that can be used for jewelry, as a base for gold plating. The layer of 18 carat gold is a layer of 3 microns.
Could you please send us a picture where it is clearly visible that the jewel is damaged?
Then I can look with you for an appropriate solution.
With silver greetings,
Team Customer Care
Long delivery time and bad quality
Long delivery time, such expensive jewelry they are sending by local post. It is not safe!
And no communication at all. I had to know how long I should wait my order, still no answers.
Finally I received my order. And I am very disappointed! The necklace was okay (4stars) for discount 50% price, but the ring. I only wore it once and the stone fell out of it!!! And it doesn't mean I washed my hands with it. NOOO!! Few years ago Ti sento milano was expensive jewelry but in good quality. What happened now? And it was not the first time, 2 years ago I had the same experience! Customer service said - I can send it back for my own money! I don't have the time for that!!!! Very very inconvenient. Seems I will choose another brands next time.
August 5, 2022
Unprompted review
Reply from TI SENTO
Dear Ineta,
Thank you very much for posting your review.
We regret that you are dissatisfied with the delivery of your TI SENTO-Milano order.
We depend on carriers and due to the crowds around the Sale and the holiday period, it unfortunately takes longer than you are used to from us.
Sorry to read in a bad review from Trustpilot and not by email that your ordered ring is broken.
That is of course not the intention and we would like to solve this for you.
We will contact you by email and send you a repair form so that we can solve this problem for you.
Our sincere apologies for this.
DON’T BUY FROM AS THEY WONT EXCHANGE OR…
DON’T BUY FROM AS THEY WONT EXCHANGE OR PAY RETURN POSTAGE
I bought a bracelet based on the size guide. It was too small. I was going to return it and buy a new bigger one but when I went to the post office it wasn’t a pre-paid label and was going to cost £15.00 to return. I emailed them and asked for them to send pre-paid returns label - they said no. The postage was a 10% of the value of the item. Now have an ornamental bracelet for the draw! AWFUL !!!
June 10, 2022
Unprompted review
Reply from TI SENTO
Dear Deborah,
We are sorry to read that you are disappointed.
As indicated on our website the return costs for returns outside of the Netherlands are for the account of the customer.
We have responded to your previously sent email and hope to be able to help you further.
Our apologies for the inconvenience.
With silver greetings,
Team Customer Care
I returned an item
I returned an item , a ring , on 26th feb 2022 as per Ti Sento return policy and instructions. I have subsequently sent 4 emails asking for my refund or to send a bigger size but have not received any reply to these emails sent all in March. We are now in April and still no reply.
I am appalled by this service, I don’t know anymore what to do. This is so insulting .
April 2, 2022
Unprompted review
Reply from TI SENTO
Dear Ledia,
Many thanks for placing your review.
We are sorry to read that you are not satisfied with TI SENTO - Milano.
We received your return on 31-03-2022 and immediately processed it.
We have not received any e-mails from you before, so our apologies for not responding.
The purchase amount will be refunded to you within 5 working days in the way of payment. You will receive a confirmation by e-mail.
My apologies for the inconvenience.
With silver greetings,
Team Customer Care
Excellent customer service
Excellent customer service. One of the stones in my ring bought in June 2021 got lost. They sent me back a new ring in less than a week. The return costs were also covered. I am satisfied and recommend the brand.
November 19, 2021
Unprompted review
Reply from TI SENTO
Dear A. Tao,
Thank you very much for placing your 5-star review.
We are very happy to read that you are so satisfied with the service provided by TI SENTO - Milano.
We wish you a lot of pleasure wearing the ring and wish you a pleasant day!
With silver greetings,
Team Customer Care
Awful..
Awful... Order on .UK site £600 order. Took 4 weeks to arrive, no shipping updates I even had to find out myself that it was sat in a Parcelforce depot in the UK for 2 weeks awaiting a £130 customs charge.
I'll never use this company again that's for sure..
March 2, 2021
Unprompted review
Reply from TI SENTO
Dear Chris,
Many thanks for placing your review.
We are so sorry to read that you are not satisfied with the delivery of the TI SENTO - Milano jewellery.
Unfortunately we are dependent on the delivery services and we try to keep you informed as much as possible through the track & trace code. However, it can happen that not all information is sometimes visible. It is best to contact the care department of TI SENTO - Milano directly, so we can find out more for you.
Furthermore, there may indeed be customs charges due to the Brexit. My apologies for the inconvenience.
With silver greetings,
Team Customer Care
Beautiful ring
Ordered a ring. Sizing was perfect. it came in good time and was beautifully packaged
December 30, 2020
Unprompted review
Reply from TI SENTO
Dear Mary,
Many thanks for placing your 5-star review!
We are very happy to read that you are so satisfied with the delivered ring of TI SENTO - Milano.
We wish you a lot of pleasure wearing the ring and wish you a pleasant day.
With silver greetings,
Team Customer Care
Very bad
I purchased earrings and never received the parcel although it said on the tracking history that it had been delivered at a collection point. They were able to give me the contact information of the courier company.
August 20, 2020
Unprompted review
Reply from TI SENTO
Dear Anders,
Many thanks for placing your review.
We are so sorry to read that your package was not delivered, that is of course not the intention and we apologise for that.
Unfortunately, we are also dependent on the delivery services. If you have any questions about your order, please contact the Customer Care department of TI SENTO - Milano directly. Then we will always help you.
We wish you a pleasant day!
With silver greetings,
Team Customer Care
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