Titan Pro Ltd Reviews 

102
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company, reflecting dependable performance and efficient operation across various heavy-duty tools. Customers frequently praise the durable quality of the products, noting that equipment handles tough workloads effortlessly and continues to function reliably for years. Consumers also deeply appreciate the responsive customer support, smooth website navigation, and fast delivery times that make purchasing entirely hassle-free. However, some people mentioned that shipments occasionally arrived with minor packaging flaws or missing smaller accessories. A few reviewers also noted that certain items required minor mechanical adjustments, extra securing screws, or careful positioning during initial setup.

What people talk about most

Product

Consumers find product performance to be exceptionally reliable, with many reviewers praising the powerful... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with well-constructed,... See more

Service

People report positive experiences with service, highlighting prompt delivery, helpful phone support, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting ultra-quick shipping... See more

User experience

Users describe positive interactions with user experience, highlighting how the website is clean and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This trims grass and weeds, which is what I bought it for. However, it is also extremely easy to reload with new line; no more juggling with caps and springs, wishing you had a third hand available -... See more

Company replied

Rated 5 out of 5 stars

I have used Titan a number of times and I’ve always received very good customer service and support. The products they sell are high quality and last a long time, which gives real peace of mind. I als... See more

Company replied

Rated 5 out of 5 stars

Delighted to find exact replacement for worn out switch on Handy 7-ton log splitter. Delivered in 2 days well done. I will be storing the splitter in a drier location in future to avoid damp and corro... See more

Company replied

Rated 5 out of 5 stars

Excellent product I bought a Titan slow blow fuse - it does the job! I bought this product for my new AVA P80 Evo pressure washer before first using it because the P80 has a reputation for blowing s... See more

Company replied


Company details

  1. Tool Store
  2. also in
  3. Construction Machine Dealer

Written by the company

Titan Pro Ltd is a UK-based garden machinery supplier, established in 2008, specialising in high-quality equipment for homeowners, landscapers and professional users across the UK. We pride ourselves on combining a wide range of garden machinery with knowledgeable, friendly customer service. We sell direct to the customer, meaning we don’t use high street retailers or third-party resellers. When you contact Titan Pro Ltd, you’re speaking directly with the people who know our products inside and out - from pre-sales advice through to aftersales support. To give customers complete peace of mind, we offer the option of a Gold PDI assembly service on all of our machinery, ensuring machines are professionally prepared, checked and ready to use before dispatch. We also keep a full range of spare parts in stock and have experienced staff on-site to assist with servicing, maintenance and product support. All Titan Pro Ltd machines are supplied with a Maximus 3-year domestic warranty, along with a 1-year commercial warranty on select models, helping ensure long-term reliability and confidence in your purchase. We believe in real, accessible customer support. Our UK-based team is easy to reach on 01258 489161, so you can speak to a knowledgeable person whenever you need advice, assistance or aftersales help. We value customer feedback and use it to continually improve our products and service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(102)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great petrol powered lawnmower

Great petrol powered lawnmower. Easy to start, not to heavy to push around and very smooth. Lots of room in the bag for grass and able to alter blade height easily. Good customer service too! Highly recommended.

March 23, 2019
Unprompted review
Titan Pro Ltd logo

Reply from Titan Pro Ltd

Dear James,

Thank you so much for this fantastic review! We are delighted to hear that the mower has been such a success.

It's great to know that the features we prioritise have made a real difference in your garden. We always aim to balance power with ease of use, so your feedback is wonderful to hear.

Even though some time has passed since you shared this, we hope the mower is still making your garden maintenance a breeze!

Kind regards, The Titan Pro Team

Rated 3 out of 5 stars

A Little Disappointed-15HP Petrol Garden Chipper Shredder - Manual Start

I purchased this machine about a year ago to replace a 2KW electric Bosch shredder that simply wasn't up to the task of efficiently clearing the waste from a fairly large garden. At 15hp this was a big jump in power and I had hoped for a big improvement in capability to throughput large amounts of normal garden waste quickly.
Without wishing to prattle on, this machine is good at processing some garden waste IF it has dried out and is not fibrous (ie like brambles etc.) or wet. In order for it to work as designed, it has to have a grille in place at the outlet and if the waste is wet or fibrous then this grille tends to clog up. You then have to spend time taking the grille out and cleaning it- not something I had planned on and certainly not mentioned by Titan Pro.
The engine starts well and the assembly/operating instructions are mediocre. Strongly recommend potential purchasers to consider what exactly they want to chip/shred before purchase.
I tried to post a similar review on their website soon after purchase but they ignored it/didn't publish it, so perhaps best to treat all their positive reviews with caution.

July 8, 2015
Unprompted review
Titan Pro Ltd logo

Reply from Titan Pro Ltd

Dear Asitis,

Thank you for taking the time to provide such a detailed review. While some time has passed since your review, we have just recently claimed our Trustpilot page and wanted to respond to your technical feedback on the 15HP chipper.

To clarify the design of the outlet, this machine utilises a dual-grille system. The internal curved grille is specifically designed to ensure all waste is processed to a consistent, manageable size before discharge. The outer grille is a vital safety barrier to prevent operator contact with the internal components during operation. While wet or fibrous materials like brambles can be more challenging for many chippers, these grilles are essential for both the quality of the mulch produced and the safety of the user.

To help customers match the right machine to their specific garden waste (especially for those frequently clearing damp or "green" material) we have since introduced a Chipper Selection Chart: https://www.titan-pro.co.uk/docs/pdfhandbooks/chipperchart/chipper-selection-chart.pdf

This was designed to help ensure users choose a model with the discharge configuration best suited to their needs.

We are also sorry to hear your previous feedback didn't appear on our site. We value honest reviews as they help us improve, and we can only put that down to a technical oversight or a submission error at the time. We're glad you’ve shared your experience here so we can address it.

If we can assist in any way further, please do not hesitate to contact us at sales@titan-pro.co.uk.

We wish you all the best for the new year and beyond.

Kind regards, The Titan Pro Team

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