Im new here just yesterday and now trying to closes my account because its hard to withdraw and needs more document. I told them about my debit mastercard no photo and still rejecting it. I already se... See more
Company replied
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Hello, I spoke earlier with one of your agents regarding the self-exclusion program. He asked me how long I wanted, and I replied “5 years.” Immediately after my reply, my account was excluded withou... See more
Company replied
No problem taking $400 of deposits. But make you jump through hoops to pay. "Screen" shots arent good enough. They want to see your entire account statement.
Company replied
2.3
Poor
54 reviews
Replied to 82% of negative reviews
Typically replies within 1 week
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Outdated system for withdrawing
Outdated system for withdrawing. Deposit instant, try to withdrawal it says up to 3 days for $60. Chat live support only gets you revolving response of “thank you for understanding, we are always trying to improve”. Dont tell me what to do. I do not have understanding or sympathy for your outdated system. You are able to take my money instantly from account so “ thank you for understanding and having my money deposited instantly”
April 18, 2026
Unprompted review
I won 700$ for them to just deny me it
I totally regret ever even playing with TitanPlay. You guys are basically denying me my 700$ that I won fairly. And the customer support gave me absolutely no answers. He was not helpful at all. He was lieing to me and running me In circles telling me one thing then something completely different the next minute..it was a awful experience and Im writing a review on trust pilot telling anyone who will even listen to me how bad of a experience I had on this casino. Absolutely awful I finally actually won something and Titan play is stealing it back from me in the most shady of ways. I would've been a great customer just throwing all my hard earned money at you guys but instead you made me a very disgruntled customer and I will tell everyone who will even listen to me how shady of a casino Titanplay is absolutely awful never trust THEM NEVER. They claim the 700$ I won from the 60 I deposited is casino bonus money even tho they never gave me a dime of bonus to play with and they won't give me a dime of it. There has been no resolution at all. They basically stole the little bit of money I won. Do not trust these thieves. If they make it right then I will make this review right with a edit..but until then they are theives and not to be trusted. Think twice before sending these scammers your hard earned money. There is a dozen other casinos more trust worthy and with the same exact games.
April 10, 2026
Unprompted review
terrible odds bad experience overall…
terrible odds bad experience overall dont like the site its very hard to find my favourite games
April 9, 2026
Unprompted review
Reply from TitanPlay
Dear Arnulfo,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for your kind feedback.
We’re glad to have you on our platform and hope you continue to have lots of fun.
We always welcome all kinds of feedback—positive or negative—as we truly value our customers' opinions and strive to keep improving our services. If there’s anything more you’d like to share, we’d love to hear from you.
Wishing you a great day and all the best.
Best regards,
TitanPlay Team
Sca m.... save your money .. NO CASH OUT HERE..
I see that our relevant department has been informed of the request and is working on processing the transaction. They aim to complete withdrawals within 3 working days, however the time frame may vary due to different factors such as number of withdrawals being handled at the same time and staff availability.
1 minute to deposit 3+++ days to cash out
March 26, 2026
Unprompted review
Reply from TitanPlay
Dear Charles,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you for taking the time to leave a review. We're sorry to hear that you feel this way, but we appreciate your feedback nonetheless.
We always do our best to process withdrawals within the shortest possible timeframe. After reviewing your specific case, we see that you canceled your pending withdrawal request in less than two hours. We did not identify any significant delay on our side, and we kindly advise you to be more patient and allow the necessary time for such requests to be processed.
We wish you all the best.
Best regards,
TitanPlay Team
Great games, quick withdrawals
I’ve now been playing on Titan for a few weeks. First deposited with credit card, when I wanted to make my first withdrawal there was a security check on my account (all standard), after sending in my documents it took less than 24 hours to have my withdrawal approved.
2nd withdrawal took about 24 hours to be processed with no delays.
I felt obligated to leave this review because of all the negative ones, when I was waiting for my first withdrawal to be approved I read all the negative reviews thinking that I was going to be scammed, but it has been quite the opposite.
Great selection of games and pretty fast withdrawals once you send in your documents. 24 hours.
March 23, 2026
Unprompted review
Reply from TitanPlay
Dear Reg,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for taking the time to leave a kind and honest review. We’re glad to hear that you're having a smooth experience on our platform, and we hope you will continue to have lots of fun.
We always welcome all kinds of feedback, both positive or negative. We acknowledge that each customer experience is unique, and we strive to keep improving our services based on the feedback we get. If there’s anything more you’d like to share, we’d love to hear from you.
Wishing you a great day and all the best.
Best regards,
TitanPlay Team
I made a withdraw and I recived so…
I made a withdraw and I recived so shortly
And good customer service
March 22, 2026
Unprompted review
Reply from TitanPlay
Dear Habib,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for your kind feedback.
We’re glad to have you on our platform and hope you continue to have lots of fun.
We always welcome all kinds of feedback—positive or negative—as we truly value our customers' opinions and strive to keep improving our services. If there’s anything more you’d like to share, we’d love to hear from you.
Wishing you a great day and all the best.
Best regards,
TitanPlay Team
The worst casino in the whole world
The worst casino in the whole world, if you want to be without money, then play, and if you want to stay with money, I don't advise you to play this shit
March 11, 2026
Unprompted review
Reply from TitanPlay
Dear Mykhailo,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you for taking the time to leave a review. We're sorry to hear that you feel this way, but we appreciate your feedback nonetheless.
It’s important to acknowledge that each gaming experience is unique, with outcomes that are inherently unpredictable due to the nature of the games. While this unpredictability is part of the experience, we want to emphasize that every game on our platform is officially certified and that you have full access to the RTP (Return to Player) information directly from the games' menu.
To help you make informed choices, we recommend reviewing the game description and RTP details provided in the info section of each slot game. This information can be especially useful in understanding the variance and potential returns of different games, allowing you to select those that best align with your preferences.
We wish you all the best.
Best regards,
TitanPlay Team
Excellent customer service
March 16, 2026
Unprompted review
Reply from TitanPlay
Dear Eimad,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for your kind feedback.
We’re glad to have you on our platform and hope you continue to have lots of fun.
We always welcome all kinds of feedback—positive or negative—as we truly value our customers' opinions and strive to keep improving our services. If there’s anything more you’d like to share, we’d love to hear from you.
Wishing you a great day and all the best.
Best regards,
TitanPlay Team
The One star is for the casino itself.
The One star is for the casino itself.. They limit withdrawals to 2 per week, I believe.. which in a nutshell is garbage.. However, you may Deposit all of your funds any day and anytime you like! Horrible Casino.. Go Elsewhere..
March 8, 2026
Unprompted review
Reply from TitanPlay
Dear Jennifer,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you for taking the time to leave a review and for trying out our platform.
We're happy to explain the withdrawal rules to you! Customers can withdraw up to C$5,000 within a 24 hour rolling period, and up to C$25,000 within a 30 day rolling period. Different limits may be available for VIP members, only if confirmed by TitanPlay via email, explicitly stating the amount and scope of the updated limits.
We wish you all the best and remain at your service should you have any further questions or concerns.
Best regards,
TitanPlay Team
I lasted 2 days
I lasted 2 days. I don't know how many hundreds it take to win but I'm not sticking around to find out. Besides many pragmatic games crash lately. Lots of ganes but not much fun if they dont pay. Terrible experience.
February 27, 2026
Unprompted review
Reply from TitanPlay
Dear Paul,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you for taking the time to leave a review. We're sorry to hear that you feel this way, but we appreciate your feedback nonetheless.
It’s important to acknowledge that each gaming experience is unique, with outcomes that are inherently unpredictable due to the nature of the games. While this unpredictability is part of the experience, we want to emphasize that every game on our platform is officially certified and that you have full access to the RTP (Return to Player) information directly from the games' menu.
To help you make informed choices, we recommend reviewing the game descriptions and RTP details provided in the info section of each slot game. This information can be especially useful in understanding the variance and potential returns of different games, allowing you to select those that best align with your preferences.
We wish you all the best.
Best regards,
TitanPlay Team
Doesn’t matter what your response is I…
This has to be hands down of the most…
This has to be hands down of the most scamming casino for all online gambling platforms. This place and their ridiculous bonus roll overs . I deposited $200 they only gave me $60.00 bonus they keep all my winnings in a bonus campaign including my winnings with a rollover of $3900 when I forfeited my winnings the took my entire bankroll . Do not deposit a dime or a dollar to this cheating scammers. The casino glitches and boots players out the games randomly even with active wagers . This is a low down casino . I wish I never signed up but I did and I made the mistake for you so you don’t have to sign up and get scammed by this broke Casino. DO NOT GAMBLE HERE!!
Update. Your reply doesn’t change anything I experienced at this low down scamming casino . You can say whatever you want but to me you’re just a crook trying to talk intelligent. Titan play is crooked and a scamming casino. They are thieves. Casino is running on servers that is outdated no wonder games crash all the time . NOBODY DEPOSIT A DIME HERE THIS CASINO IS ONTARIO #1 trash platform for online gambling . It’s low down and they are broke they have no money to pay out players. They are scamming players out of their winnings with ridiculous wagering that will never rollover . This casino is owned my research shark77 I bet you will be surprised. DO NOT SIGN UP HERE .!
Dont be fooled by their reply below.
February 14, 2026
Unprompted review
Reply from TitanPlay
Hello Goberdhan,
Greetings from the TitanPlay Team, we hope that you’re doing well.
Thank you very much for taking the time to share your feedback with us. We value the opinion of every single one of our clients, as it allows us to keep improving.
We would like to emphasize that in compliance with our regulations, all promotions display their significant Terms & Conditions directly below the “Claim” button, and you also have direct access to the page with the complete bonus rules linked in the pop-up window of the bonus offer.
Please do not hesitate to reach out to our Live Chat before claiming a promotion, in case you have any questions or concerns about it.
We wish you a wonderful day.
Best regards,
TitanPlay Team
Refused to withdraw 20k winnings
I've made two withdrawals and they're apparently being processed since the 27th of January but not in my account and it's 3rd of Feb. That's 5 business days and 7 total days since requests approved.
Update: you're a scam site. You disable etransfer payments but allow it when you want to only pay out the deposit and not the winnings. Your owner is an Israeli global criminal who has created dozens of scam sites.
January 23, 2026
Unprompted review
Reply from TitanPlay
Dear Brandon,
Thank you for taking the time to bringing this to our attention.
We are sorry to hear that your experience wasn’t as expected and we have reviewed your case in details.
As our colleagues have informed you, previous payments that were approved from our side have been rejected by the beneficiary account for reasons outside of our control. All remaining unused account balance has been return to you, as a partial refund of a deposit to the original method of payment - Interac.
We wish you all the best.
Kind regards,
TitanPlay Team
Made a withdrawal
Made a withdrawal, no promo or bonus attached, did not get my money, customer support won't even answer me. What a scam. Don't ever sign up to this site
January 30, 2026
Unprompted review
Reply from TitanPlay
Dear Lowblowho,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Please kindly provide us with your username, so that we can look into the details of your specific case.
Looking forward to hearing from you.
Kind regards,
TitanPlay Team
This website is an absolute scam
This website is an absolute scam. Read the fine print very closely when you use this junk site played through my entire bonus and they stole $700 from me after playing it through for a ridiculous amount of time. They just took it away and said it was over the max payout for the bonus such a scam. I hope nobody else falls for this scam.
January 30, 2026
Unprompted review
Reply from TitanPlay
Hello Nikki,
Greetings from the TitanPlay Team, we hope that you’re doing well.
Thank you very much for taking the time to share your feedback with us. We value the opinion of every single one of our clients, as it allows us to keep improving.
We would like to emphasize that in compliance with our regulations, all promotions display their significant Terms & Conditions directly below the “Claim” button, and you also have direct access to the page with the complete bonus rules linked in the pop-up window of the bonus offer.
Please do not hesitate to reach out to our Live Chat before claiming a promotion, in case you have any questions or concerns about it.
We wish you a wonderful day.
Best regards,
TitanPlay Team
Im new here just yesterday and now closing my account
Im new here just yesterday and now trying to closes my account because its hard to withdraw and needs more document. I told them about my debit mastercard no photo and still rejecting it. I already send my licensed my bank statement with address . And my debit photo. The worst online gambling in withdrawal asking dor more documents.dontry this end up your winnnigs gone!!!!
January 29, 2026
Unprompted review
Reply from TitanPlay
Hi Carlos,
Greetings from the TitanPlay Team, we hope you’re doing well!
Thank you for taking the time to leave a review. We appreciate that you have tried out our platform, and we regret to see that you have already left us so soon.
The verification procedure is a standard requirement necessary for your account security. We are sorry to hear that it may have caused you any inconvenience, but this step cannot be bypassed.
We wish you all the best!
Best regards,
TitanPlay Team
5 Star Casino from there games
5 Star Casino from there games, to friendly customer service (Vanessa) and there account verification simple and quick!!
January 21, 2026
Unprompted review
Reply from TitanPlay
Dear Tania,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Thank you very much for your kind feedback.
We’re glad to have you on our platform and hope you continue to have lots of fun.
We always welcome all kinds of feedback—positive or negative—as we truly value our customers' opinions and strive to keep improving our services. If there’s anything more you’d like to share, we’d love to hear from you.
Wishing you a great day and all the best.
Best regards,
TitanPlay Team
I won $15,000.00 and they’ve only paid…
I won $15,000.00 and they’ve only paid me half. They are refusing to pay the other half and stating.
“After double-checking the matter, we see that the funds that were in your account were successfully sent to you.”
Which is completely false.. it also takes days for them to return emails. I’ve played on 15-20 different online casinos and have won over 10k bonuses on I’d say 5 of them, every single other one has been smooth. This is the only online casino that I truly can say that I hate, and won’t recommend to anybody.
December 22, 2025
Unprompted review
Reply from TitanPlay
Dear Branden,
Thank you for taking the time to leave a review.
We have carefully reviewed the situation and would like to reassure you that the full account balance has been reimbursed. As our colleagues have already explained in detail, half of the total amount was sent to you as a direct transfer, which will appear as a new transaction on your statement. The remaining half was processed by refunding deposits you previously made on our platform. These refunds may not appear as new transactions on your statement and may take longer to be reflected back in your account balance, than a direct transfer.
This approach was chosen for your benefit, in order to avoid or minimize any potential transaction fees. Please accept our sincere apologies for any misunderstanding this may have caused.
We wish you all the best and remain at your service should you have any further questions or concerns.
Best regards,
TitanPlay Team
No problem taking $400 of deposits
No problem taking $400 of deposits. But make you jump through hoops to pay. "Screen" shots arent good enough. They want to see your entire account statement.
January 14, 2026
Unprompted review
Reply from TitanPlay
Dear Frank,
Greetings from the TitanPlay Team, we hope that you’re doing well!
Please be aware that verification is a required step to safeguard your account. Documents must meet certain standards for authenticity and readability. Rest assured that all submitted documents are securely handled and protected in accordance with confidentiality guidelines.
Would you kindly provide us with your username, so that we can look into the specific details of your situation?
Looking forward to hearing from you.
Kind regards,
TitanPlay Team
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