1st capsule was not great. Most items were not available in my size Appreciate customer service rescheduling another. Not sure that each session is taken into consideration to make the whole design... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am loving the input and guidance. What I am not loving is the fact that the items I would like to order I cannot tell if they are inUSD or Australian dollars. I would also like to know where the si... See more
Company replied
Originally, I was very disappointed with my experience with Title Outfits. I felt I had been tricked into signing up for a service I did not want. And when I originally reached out for assistance in... See more
Company replied
Kiara, my stylist was very helpful and friendly. I loved the outfit she picked for me and will probably buy most of the items. Shoes are one thing I never buy online. As others have mentioned the... See more
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Company details
Written by the company
TITLE is a personalized shopping & styling service. With the support of real stylists, TITLE helps you gain a quiet sense of confidence - knowing what suits you, why it works, and how to build outfits that feel right for your life. With a TITLE membership, you receive: 1. 28-day personalised style plan 2. Curated outfit recommendations tailored to your needs1-on-1 sessions with professional stylists 3. Fashion insights tailored to your preferences
Contact info
United Kingdom
- title-app.co
4.0
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BUYER BEWARE - SCAM company with unethical practices
After falling for this scam and realizing this product was NOT what I was looking for, I cancelled within 12 hours of signing up.
I contacted customer service and received the same canned response that all others have received (they wouldn't cancel for personal or financial reasons). However, any ethical company that literally never provided any service at all, would be happy to provide a refund.
I have contacted their customer service 3 separate times pleading my case but each time they give me the same canned response. I find it so completely unethical and disingenuous. If you truly have a valuable service to offer that people want to utilize, you shouldn't need to scam them into keeping their money.
I have contacted my bank and disputed the payment in order to rectify the issue since TITLE refuses to treat people with respect and honesty.
January 5, 2026
Unprompted review
Reply from Title App
Dear Malinda!
Thank you for sharing your experience — we’re truly sorry to hear how frustrating and upsetting this situation has been for you.
We understand how disappointing it feels when a service doesn’t meet your expectations and when refund policies feel inflexible, especially shortly after signing up. Your feedback about our communication and how our policies are perceived is taken seriously, as it highlights areas where we need to be clearer and more empathetic.
While our terms are designed to be applied consistently, we regret that this left you feeling unheard, and we’d appreciate the opportunity to review your case further if you reach out to us directly at customer.care@title-app.co. Thank you for taking the time to share your concerns — it helps us work toward better experiences.
Kind regards,
TITLE Team
I would give 0 stars if possible...terrible customer service
I started a trial on 12/25/26 and paid through PayPal. I reached out on 1/16/25 to ensure the subscription was canceled as I couldn't find an easy way to cancel. I was assured in an email by Alex Black that subscription was canceled and no further charges. On 1/22/26 I was charged $44.99. I reached out to Alex Black again and exchanged emails that included screenshots of the charge and he continued to assure me the account was canceled. I asked to speak to someone or deal with someone else but he kept responding the account was closed and no charges. I think he is confused about an old subscriptions but since he won't give me option to deal with a supervisor or talk with someone I'll never know. I am filing a complaint with PayPal. I believe this company is borderline scam if there isn't a customer service department.
January 22, 2026
Unprompted review
Reply from Title App
Dear Kim!
Thank you for the feedback!
We’re truly sorry for this experience and understand how upsetting and stressful this situation must have been, especially after being assured there would be no further charges. This is not the level of service we aim to provide, and we take concerns like this very seriously.
It sounds like there may have been confusion between subscriptions, and we regret that your request to escalate wasn’t handled properly. We want to ensure this is reviewed thoroughly and resolved fairly. Please reach out to our support team at customer.care@title-app.co so we can investigate the charge and make this right.
Kind regards,
TITLE Team
Buyer beware
Buyer beware! After falling for the bait of a trial subscription, and being charged for a full subscription with NO notice of the trial expiring, upon requesting the subscription be cancelled, I learned the following:
( Copied from their email to me) Please let me sort this out for you.
I completely understand your concern about the unexpected renewal. I’ve canceled your membership so it’s fully inactive now, and there will be no future charges.
Regarding your refund request, I completely understand how you feel. However, our money-back policy has guidelines, which, unfortunately, don’t cover personal or financial reasons:
Personal reasons (you don’t like the product, it did not meet your expectations, etc.);
Financial reasons (you did not expect that you will be charged, that the trial will be converted into a membership, that the membership will automatically renew, or that the services are paid, etc.).
Please note that making a purchase requires your explicit agreement and payment details, which ensures security and transparency.
I never used the service. I just signed up for it a couple of days ago. They emailed me once and told me it was cancelled per my request, THEN they sent another email with instructions on how to cancel from my account profile. I never HAD a profile.
So I replied asking whether I needed to take this extra step to set up a profile so I could cancel a subscription that they confirmed had been cancelled. Now they have spammed me with replies that say to get help, I have to reply to the email—which is what I had done!
Watch out for companies like this. It feels like the “helpfulL
January 22, 2026
Unprompted review
Reply from Title App
Dear Stacy!
Thank you for taking the time to share your experience — we’re truly sorry for the frustration and confusion this caused.
We understand how upsetting it is to feel caught off guard by a renewal and then receive mixed or repetitive instructions, especially when you hadn’t used the service and were trying to resolve things quickly. This is not the level of clarity or support we aim to provide, and your feedback highlights where our communication needs to improve.
If you’re open to it, we’d appreciate the opportunity to review your case internally at customer.care@title-app.co and ensure everything was handled correctly, as well as use your feedback to prevent this from happening to others.
Kind regards,
TITLE Team
DO NOT USE THIS SERVICE
I am writing to share my negative experience with Title. I signed up for an introductory trial period, but I was not impressed with the service and did not intend to continue my subscription.
Despite this, my card was charged for a full month without my authorization. When I reached out to the company immediately upon seeing the charge, they refused to issue a refund.
I would strongly advise against using this service. If you do choose to sign up, ensure your card is not charged without prior authorization. I will not be using or recommending this service in the future.
AFTER POSTING THIS, I found many more people with the same story as mine. PLEASE research before using Title.
January 21, 2026
Unprompted review
Reply from Title App
Dear Christa!
We’re very sorry to hear about your experience and understand how frustrating unauthorized charges can be.
Your feedback is important, and we take reports like yours seriously to improve our processes. We recommend reaching out to us at customer.care@title-app.co so we can investigate your specific case and clarify any billing concerns.
We appreciate you sharing your experience, as it helps us address issues and improve transparency for all users. Thank you for taking the time to leave detailed feedback.
Kind regards,
TITLE Team
The responsiveness of Rita and how she…
The responsiveness of Rita and how she was able to answer all my questions.
January 22, 2026
Unprompted review
Reply from Title App
Dear Wendi!
Thank you for your feedback!
We’re delighted to hear that Rita was responsive and able to answer all of your questions clearly.
Providing attentive and helpful support is what we strive for, and it’s great to know she made a positive impression.
Kind regards,
TITLE Team
To know someone is online with you and not just guessing that someone is online
I was connected with a stylist but sat waiting for session to start for more than 45 minutes...maybe a glitch in system???
After that I joined session again and got a lovely stylist named Kiara. She was wonderful. That session was very good
January 22, 2026
Unprompted review
Reply from Title App
Dear Patricia!
Thank you for sharing your experience with us.
We’re sorry for the long wait during your first attempt—that’s certainly not how a session should begin, and it may have been a technical issue. We appreciate your patience and are glad you gave it another try.
It’s wonderful to hear that Kiara provided a great session and made the experience worthwhile. Your feedback helps us improve both our systems and service.
Kind regards,
TITLE Team
Unbelievablely poor service
Unbelievablely poor customer service. I joined and 5 minutes later my account was closed after I reported having trouble logging in. The site would not recognize me after I paid and asked me to pay again. I tried to get a refund but they kept the $14.99 saying that I had access to the service! I challenged the decision again and lost. Don't waste your money.
January 9, 2026
Unprompted review
Reply from Title App
Dear Lisa!
Thank you for sharing your experience — we’re truly sorry to hear how frustrating this situation was.
We understand how upsetting it can be to encounter login issues right after joining, especially when it feels like access wasn’t properly restored. This is not the experience we aim to provide, and your feedback highlights areas where we need to do better.
If you’re open to it, we’d appreciate the chance to review your case again at customer.care@title-app.co and clarify what happened so we can learn from it and, if possible, make things right.
Kind regards,
TITLE Team
Unscrupulous Thieves
I got hooked into their loop of questions, and in the end decided to possibly give it a try- only you have to use their app- NOPE , I am not into another App. So I cancel.. They tell me ok we will cancel but we are going to keep the 14.95 introductory charge.. FOR WHAT? They didn't provide a service or product- They are fraudulently taking advantage of people- STAY AWAY!!!!!
January 17, 2026
Unprompted review
Reply from Title App
Dear Lili!
We’re really sorry this was your experience, and we understand why this felt frustrating and upsetting.
We never want anyone to feel misled or charged for something they didn’t intend to use. The introductory charge is associated with access to the personalized onboarding and recommendations created during the questionnaire, even if the app itself isn’t continued. That said, we take concerns like this very seriously and appreciate you speaking up.
Please reach out to our support team at customer.care@title-app.co, and we’d be glad to review your case and help clarify or resolve this directly.
Kind regards,
TITLE Team
Alex responded to my concern quickly…
Alex responded to my concern quickly and suggested an outcome that was acceptable to me. Alex welcomed me to Title and responded to my concerns early on. He has earned my trust!
January 19, 2026
Unprompted review
Reply from Title App
Dear Alaiyo!
Thank you so much for sharing this!
We’re thrilled to hear that Alex responded quickly, addressed your concerns, and helped find a solution that felt right to you.
Building trust from the very beginning is important to us, and it’s wonderful to know Alex made such a positive impression. We’re happy to have you with TITLE!
Kind regards,
TITLE Team
Should have known
I, unfortunately, did not read the reviews before I purchased this service as I normally do. I purchased it without realizing that I would have to have face-to-face conversations instead of online, text or email exchanges. Unfortunately, I am unable to do that. I immediately reached out to customer service after purchasing and realizing what was required. The only thing offered to me was a cancelation. No refund. No partial refund. Nothing. I had the service for maybe 5 minutes, was charged for $44.99 for absolutely nothing. No response from customer service when I emailed my disappointment. DO NOT TRUST THIS CO.
January 20, 2026
Unprompted review
Reply from Title App
Dear Kyn!
We’re really sorry to hear about your experience and understand how disappointing this must have felt, especially given your communication preferences.
Our service does involve live, face-to-face sessions, and we regret that this wasn’t clear enough before purchase. We never want anyone to feel they paid for something they couldn’t use.
Please reach out again to customer.care@title-app.co so we can review your case and see how we can help make this right.
Kind regards,
TITLE Team
I was skeptical
I was skeptical. I have an eclectic style & shy from "basic". The stylist found pieces that fit my high-fashion tendencies that are still versatile. My new "basics" aren't so basic after all.
January 21, 2026
Unprompted review
Reply from Title App
Dear Kelly!
Thank you for the reply!
We’re so glad you gave it a chance—thank you for sharing this! It’s always our goal to respect individuality, especially when someone has a bold, eclectic style that doesn’t fit into a “basic” box.
Hearing that your new essentials feel high-fashion and versatile means the stylist truly understood you. Your basics should feel like you, just elevated ✨
Kind regards,
TITLE Team
amazingly impressive!
very friendly, helpful, and assured. She re-inforced what I thought was right, but was opposite to what I'd previously been told! This removed my confusion - I AM an autumn, and not the winter my family thought, LOL
January 21, 2026
Unprompted review
Reply from Title App
Dear Jana!
This made us smile—thank you!
We love hearing that the session brought clarity and confidence, especially after mixed messages before.
Trusting what truly works for you is everything, and we’re so glad the Autumn palette finally clicked (family debates included 😄). So happy you felt supported and reassured!
Kind regards,
TITLE Team
Color Palette Session
Kiara did a wonderful job of determining which colors look best on me. She was absolutely spot on with my Warm Spring palette.
January 21, 2026
Unprompted review
Reply from Title App
Dear Dawn!
Thank you so much for sharing!
We’re thrilled to hear that Kiara nailed your Warm Spring palette and helped you feel confident in the colors that suit you best.
She truly has an eye for detail, and feedback like this means a lot to us. We’re so glad you enjoyed your Color Palette Session!
Kind regards,
TITLE Team
Absolute SCAM overcharged for no product
I agreed to a 14.95 charge to recieve a 4 week capsule wardrobe ideas after completing a survey - then was charged this AND another $29.95 that I did NOT agree to. The email sent with links does not even take me to what I paid for. I have recieved nothing and have been overcharged. I emailed for a refund after canceling and got generic email saying they don't issue refunds for "personal reasons" among other nonsense. How unbelievably terrible. DO NOT TRUST!!!!
January 21, 2026
Unprompted review
Reply from Title App
Dear Emilie!
We’re really sorry to hear about your experience and understand how frustrating unexpected charges and access issues can be.
Our intention is always to be transparent and ensure customers receive exactly what they signed up for. It seems something went wrong here, and we’d like to review this in detail.
Please contact us at customer.care@title-app.co so we can investigate and help resolve this properly.
Kind regards,
TITLE Team
Sketchy charges.
Never completed profile or received any product or service. Racked up multiple charges w/o realizing, they would not adjust. I exchanged multiple emails with them about my experience with no resolution.
Only after I wrote this review did they agree to refund charges and asked me to reconsider my comments.
January 18, 2026
Unprompted review
Reply from Title App
Dear Suzanne!
Thank you for the feedback!
We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. Our intention is always to be transparent and resolve concerns as quickly as possible.
We appreciate your acknowledging that a refund was issued once the issue was escalated. Your feedback helps us improve our communication and processes. If you need any further assistance, our customer team remains available to help at customer.care@title-app.co.
Kind regards,
TITLE Team
Ivy was great with helping me put…
Ivy was great with helping me put together a great outfit.
January 19, 2026
Reply from Title App
Dear Michele!
Thank you for your wonderful feedback!
We’re thrilled to hear that Ivy was able to help you put together a great outfit. Providing personalized support that makes styling easy and enjoyable is exactly what we aim for, and it’s fantastic to know it came through in your session.
Kind regards,
TITLE Team
Still not feeling comfortable with…
Still not feeling comfortable with choices - need more of a variety
January 16, 2026
Reply from Title App
Dear Priscilla!
Thank you for your feedback!
We’re sorry to hear that you’re not yet feeling fully comfortable with the choices and understand how important variety is.
We’d be happy to offer additional personalized suggestions to help you discover more options that fit your style and make you feel confident.
Kind regards,
TITLE Team
Body type To know what pieces go together for…
To know what pieces go together for what body type you have
January 19, 2026
Reply from Title App
Dear Letetia!
Thank you for your feedback!
We’re glad to hear that the session helped you understand which pieces work best for your body type. Knowing how to mix and match for your shape is exactly what we aim to provide, so it’s wonderful to know it made a difference for you.
If you’d like more tips or personalized outfit guidance, our team is always here to help.
Kind regards,
TITLE Team
Terrible Company and blanketed…
Terrible Company and blanketed responses from customer service.
Within hours (not even 12 hours) I reached out to cancel this. I was charged twice once for $14.39 with money back satisfaction and a separate charge for $29.95 which I never agreed to.
I reached out and received this answer: “These include personal reasons, such as the product not meeting your expectations, and financial reasons, like unexpected charges from trial conversions or automatic renewals.”
This company is a scam- I do not recommend at all!
January 19, 2026
Unprompted review
Reply from Title App
Dear Crystal!
Thank you for sharing your concerns — we’re truly sorry for the frustration this situation caused.
We understand how upsetting unexpected charges can be, especially when you reached out so quickly to cancel. Our intention is never to mislead, and while subscription details are shown during checkout, we acknowledge they were not clear enough in your case.
We’d really like the chance to review your situation and help resolve it properly. Please contact us at customer.care@title-app.co, and our team will be happy to assist you further.
Kind regards,
TITLE Team
Reply from Title App
Dear Sharon!
Thank you for your feedback!
We understand that pricing is an important consideration, and we appreciate you sharing your thoughts. Our goal is to provide stylish, high-quality outfit suggestions while offering options that fit a variety of budgets.
If you’d like guidance on more budget-friendly options or alternatives, our team is always happy to help.
Kind regards,
TITLE Team
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