Tixr Reviews 296

Whoever was helping my ticket was extremely helpful.

I accidentally purchased tickets for a show on the wrong date. Sent a message for assistance and they got back to me within 15 min to help refund my purchase. Was happy with the quick service and their understanding of the situation.

Fast response and so helpful! They helped me with exactly what I needed. I needed to change the date and time of the event I planned to attend, and they were so friendly and helpful throughout the process. This experience makes me want to continue purchasing from them because it was such a great one. Thank you for all your help—you made my day!

I‘m kinda new to using Tixr and had never transferred tickets before. The friend I was transferring to had no experience with the app at all and couldn’t get the tickets on her end.

I put in a request for support a few days before the show and worried I wouldn’t hear back in time.

I was delighted to get a response within a few hours and have it contain easily understood steps to complete the task.

I mistakenly purchased tickets for the wrong band, and Tixr promptly issued a refund. I appreciate their quick and helpful service and will continue using Tixr in the future.

Customer service was fantastic!!! I was helped immediately with an issue with my tickets - saved my whole trip!!! Thank you!! Highly recommend!

I had an issue with my concert tickets being sent to an email that was no longer active. I emailed and the issue was resolved within a couple of hours when I thought it could take days. Awesome customer service.

The representative Christine who helped me was absolutely amazing. I was able to understand everything.They helped me to update my email Amazing job I appreciate it.

It was quick and they solved the problem in a minute

My grandmother passed away 3 days before I had a festival I had tickets for. I reached out to the artists team about the possibility of a refund and hadn’t heard back, so I forwarded my request to the Tixr team. They were very responsive, and helped me sort out everything so that I was able to get my money back. They really help provide relief in such a hard time for my family and were so wonderful to communicate with.

Fixed my problem quick.

Very easy and very fast with the response. Got my refund back in no time.

I reached out about a failed payment on my account, and requested it to be redrafted from my bank. I heard back from the team at Tixr within TEN MINUTES. It was redrafted and resolved in under TEN MINUTES. I am so impressed by this teams promptness and ability to solve problems for their patrons. Love using Tixr <3

I can’t say enough about the level of customer service I experienced. From start to finish, the response time was incredibly quick, and every reply was professional while still feeling personable. What stood out most was the attention to detail — they took the time to carefully review the smaller details I had and resolved my overall problem, which really made all the difference.

What truly made this memorable was the sincerity in every interaction. It’s rare enough these days to find this kind of service face-to-face, but to receive it consistently through email communication is almost unheard of. That combination of professionalism, thoroughness, and genuine care made the whole process seamless and stress-free.

5 stars, hands down. This is the kind of customer service every company should strive for.

Immediately processed my refund, no questions asked. I thought the process would be more difficult but it was super easy!!

Was removed from event waitlists before the drawing for the waitlists even occurred. They offered no help and just passed the buck to the venue support. They also kept changing the reasons I was removed from the waitlist, obviously just trying to get rid of my issue without actually doing anything.

A very professional and quick response on helping me figure out my ticketing issue.

Super helpful very kind understanding helped me with my issue very fast.

So nice and courteous, they refunded me 3 tickets because I can't travel for to recent medical issues. They were so quick and ready to help! Thank you so much!🙏🏽