Die Techniker Reviews 

Great telephone service and app!
Almost no waiting when calling, no automatic responses/recorded announcements, proficient customer service employees!
Also a great and well designed app!

I recommend TK to everyone. The support is great, always available and component, moreover in English, which is important for expats.
System is easy to handle (the digital part) and the benefits are broad.

Horrible customer service and incredibly opaque and complicated processes. It is a bureaucracy nightmare.

Impossible to get support for arranging urgent therapy when the public doctors do not have appointments. Every step in the process a new complication arises (missing form / phone number to call, obscure code to figure out, etc). The processes are ridiculous: e.g. I was asked to fill the same form twice because "the order was not correct", I waited for weeks for an email answer to urgent matters... On top of that, each time one calls TK a different person answers the phone, which forces the user to explain everything again.

Maybe this insurance is alright when the only thing they need to do is pay and the patients do all by themselves. But when they need actual support they put all the complications on the patient, making them jump through hoops until they eventually give up or pay for the service themselves.

Sehr zufrieden mit die TK

Nice to have due a professional treatment of all matters.

TK is very prompt in response, that is good

Customer since 2018. CS seems to be normal (cs in DE is quite special, if you know what I mean). I've used the "Online Artztterminservice" several times and I'm happy with it, since I don't have to search for a Doc by myself. I had once an emergency in Austria and 0 issues (public hospital). I'm not an active user so I'm easy to please. Easy to contact them (chat, call). 40€ of dental cleaning refund from 01.10.2022. Online services like TK-Doc, OnlineDoc, etc.

They could be a 5, but the website does not work as expected. If you log in into your account (in German), it will work fine. But if you hit the "change to the English version", you'll be logged out and you'll be redirected to a different landing page. The part that pisses me the most, is that the english version differs from the German one. It seems that they just simply don't care or don't want to be "open" to people that are not German speakers. German or not, if the service is being offered but doesn't work, then why is it there? Did you add it just to catch more people? I'd be happy to fix that, but tk doesn't even answer through social media. -1 for the sms-TAN or paper codes (could be replaced with new services like Authenticator App). TK- Doc App and the rest of services are only in German.

Had to call 3 times, repeatedly told I would be called back and disappointed, ultimately told information that directly contradicted the website. Avoid.

I don't have much experience with other public insurances in Germany, but I am very happy with this company!

Especially with dentist, they have exceptional converage compared to my insurance in Czech Republic.

Many things can be managed on-line and if not, every city has its TK branch with always helpful staff.

My daughter is a university student in Amsterdam and covered under our TK insurance. She received a bill from a hospital in the Netherlands due to an emergency health issue. TK was contacted and sent the bill of €786 euro. Although TK was contacted multiple times, they did not pay the bill. The hospital gave my daughter an extension to pay and requested confirmation of amount TK would pay from bill. TK reassured us it was being taken care of….it was not. TK would not inform us how much they would cover, although the hospital requested this information. My daughter was forced to pay the bill with her rent money…..after months, TK only paid €195 from hospital bill. Now it seems she will only be reimbursed for one fourth of the bill. We have had nothing but problems having TK insurance during her university stay. TK also gave her the incorrect insurance forms for Netherlands, causing a six month disruption in coverage, which has yet to be resolved.

Great customer service over the phone and posibility to upload documnets via website.

I am customer for 8+ years (including major surgery) and had no issues.

Absolutely dreadful at customer service. Rarely if ever do I manage to get an actual reply to a message. Most messages are "answered" by a demand for a form to be filled out, regardless of previous attempts to communicate why this particular form isn't appropriate for the situation at hand.

I like TK for its very good customer service. The fact that they have a English-speaking line (also chat and email) makes it very easy in Germany for expats. They are very fast with the processes.

Had to do a mandatory insurance due to an internship. Great app platform, low cost, and once I wanted to end the insurance and switch back to a private one, this was done astonishingly fast. Also very pleased with the helpline, where you first speak to a generalist, then switched to a specialist for the case and they actually already have the information in front of them instead of having to explain the whole situation again. Overall very happy.

I am really happy with TK. They covered my vaccines when going to Thailand, covered my Ambulance when I needed to go to the hospital because I had no car. Recently they covered my home help because I am sick. Really excellent service!
The customer service is really great they always manage to help me whatever of a problem I have. I needed a document to be faxed to my doctor and the fax number was not in Internet and I had just a partial fax number on my medical certificate. The customer service agent managent to find the number and send the documents directly. I am really grateful.
Recently I discovered the TK app which is really nice! I can upload my sick leave directly there. Also my doctor needed to scan my TK card but it was impossible for me to go there so I used the app function to send them directly via fax the TK certificate that I am a member. They have amazing bonus programm which promotes taking care of your health. I can recommend this health insurance to everybody!

Just a received a letter starting that my daughter will not be covered under my insurance with NO EXPLANATION! REALLY? TERRIBLE SERVICE

Amazingly customer-friendly. Especially for expats it is difficult to navigate administrative formalities in Germany, but TK was always communicative, clear and correct. In my experience, unique.

I had an awful experience with them. I was gone to my country for 2 months and I switched companies during that time the company I joined didn't pay the health insurance that it promised to pay and I wasn't aware that they were not paying. I came to Germany and this TK which is a money looting company from people charged me the fee of thrice my monthly salary and since I am a student and I am living here on my earnings it would be tough for me to pay so much.

Worst insurance company in Germany. Very bad customer care and helpline service. Never respond to emails. And the worst part is, they always try to deduct your money for no reason. They don't get simple things.