Traci of TL Wigs has a heart of gold and shows it in the way she takes care of her customers. She has super fast shipping and excellent customer service. She gives back to her customers every month wi... See more
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I have ordered from many on line retailers but none as professional and honest as TL Wigs. I will never buy from anyone else. Thank you TL Wigs for being trustworthy, honest, and caring!!! I love how... See more
Super fast shipping and the very best customer service ever! Traci is the most wonderful person, she goes out here way to help her customers choose the right color and style. Love this store so much!... See more
Traci is amazing at what she does! Very prompt responses to emails. Extremely knowledgeable and has built a great company. She has an amazing Facebook page that gives everyone a chance to ask questio... See more
Company details
Written by the company
TL Wigs®️LLC is owned and operated by Traci Renee` Laird - Cooperate office located in Pennsylvania, USA. First we genuinely thank you for choosing to shop with TL Wigs. We work very hard to offer you the highest quality items at affordable prices. It is our goal for you to have a pleasurable shopping experience with us. We encourage you to reach out to us with questions anytime to our customer service at info@tlwigs.com. Our mission is to offer the best shopping experience for our customers and provide encouragement and support to those experiencing hair loss. Our goal is to help you find your confidence with alternative hair and support you through this journey. We aim to provide the highest quality alternative hair products at the lowest prices. We are happy to provide you with the best products at the best prices with the absolute best customer service! We are an authorized retailer of all the major brands. We are here to answer all of your questions and help you find your perfect style and color. Remember it's your hair, wear it with CONFIDENCE & A SMILE!!
Contact info
U.S. Outlying Islands
- tlwigs.com
4.3
Excellent
41 reviews
Replied to 75% of negative reviews
Typically replies within 24 hours
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The Rabbit Hole of returns!
My experience started with not receiving an additional 5% off the order that was a promotion by Andi!
I ordered anyway, received the item promptly, but the color and style wasn’t a good fit, ( first time to order) went to the website to “Start a Return”, followed all instructions, packed appropriately and printed their label, expecting to receive a credit back to my form of payment! Instead they sent a gift card, which I replied I didn’t want, but wanted a refund!
Was told they couldn’t do that and I should have put that in a notes section somewhere which was not in the “start a return Section” I used!
Disappointed, I reordered, this time a topper, using the gift card I was given! I had to order something!
Hit apply and noticed they had charged it to my card again, not to the gift card! Another e-mail!!! Was told I didn’t hit the apply button! I did!
This time I received a reply from the owner, said she could see I had used the gift card and she could manually fix it and return to my CC! She promptly did and suggested next time I hit apply! ( I had and she could see it entered)
The order I placed was a good faith order, knowing it was a can not return item, but really was locked in by this time having to order something!
The topper never made it out of the box, color not even close to what I could use!
She was very pleasant and was sorry my experience had been so negative!
It is the rabbit hole with the first order that upsets me the most. I hope that process is improved, locking me into placing an order I can’t use!
This is the list of what they will not return! Be ware! If you don’t know a color is your color, use another company, most will return toppers!
Products Ineligible for Return or Exchange:
✔️Clearance Items (No exceptions).
Furthermore, wig hygiene is a significant concern, as they are personal items that, once potentially worn, cannot be resold due to the risk of cross-contamination.
✔️Discontinued styles and colors
✔️HIM Products
✔️Wigs for Men
✔️Care Products
✔️Human Hair & Human Hair Synthetic Blends.
✔️WigPro Wigs
✔️Toppers
✔️Dream Collection Wigs
✔️Headband Wigs
✔️All items sold as "Wig deal of the day" OR Marked as FINAL SALE!!
✔️Accessories (including hats with hair, headwear, wig grips, clip-in bangs, ponytails, styling products, hair care products, canvas blockheads, tape, adhesive, etc.)
✔️Styling products (hot air brushes and flat irons, etc.)
March 26, 2026
Unprompted review
Absolute nightmare
Absolute nightmare. I ordered a wig Jan 6th it never came. I emailed them to ask when it would be delivered , no date given, never any tracking. I then asked to cancel and if I did I would loose all the money. I still never received it. I’m beginning this company is a scam.
January 6, 2026
Unprompted review
Reply from Tlwigs
I see that we do not have any order from you. You probably ordered from TL WIG.
We are TL Wigs (with an S) after the word wigs.
TL WIG without an "S" after the word wigs is a scam site who has been reported by us to the better business burea.
We always accept full returns and refunds. Our customers are #1 and always come first.
There have been so many people taken advantaged of from the scam site that stole our name and dropped the letter "S" after the word Wigs. Please be careful when ordering online. Unfortunately, there are a lot of scam sites out there. But just know, we are a legit authorized retailer with all of the name brand manufacturers.
The site that you probably ordered from TL WIG WITHOUT AN S AT THE END OF THE WORD WIGS, they steal our stock photos and use them as their own. But in reality, what they send you are clown looking wigs, and sometimes we are finding out that they are not even sending the customers anything at all.
I am so sorry that you have been scammed by them but like I said you need to look at your order confirmation when you placed your order and I am sure you are going to see that you did not order from us. We would never tell a customer that they could not return or they would lose their money.
Also, that scam site is from china, but they use a new york address. We are right here in Pennsylvania.
Again, please look at your order confirmation, look to see if you ordered from TL WIG without an "S". If so, you need to contact your bank immediately and let them know that it was a scam site, and to have payment reversed.
Then, you need to come back here and remove your negative comment on our business, because all it does is hurt us.And we are not them! We have worked very hard to get our business where it is today. We are a mother and daughter, family, C hristian business, who works very hard for our customers.
We have a facebook support group with almost 5k members who will all tell you that we are 100% legit and real. They also all know about the scam site who stole our name and dropped the letter "S" after the word WIG.
Our FB support group is:
TL Wigs Support, Inspiration & Education.
We are TL WIGS WITH AN "S".
We hope you get your issue resolved and again, I am so sorry that you were scammed.
I ordered two wigs from TL Wig on 8 of…
I ordered two wigs from TL Wig on 8 of November, not heard a thing from them every receipt no confirmation number nothing one Wig is 225.97 the other one is 218.97 I expect either the product or my money back. They don’t even send the email for tracking or anything.
November 8, 2025
Unprompted review
Reply from Tlwigs
Hi Evelyn,
I have responded back to your email 3 times, but not sure why you if you are not seeing it or not?
We asked you to send us the name of the styles you ordered and you sent 2 screenshots with pictures showing that you ordered from another website, that is not us. We are TL WIGS (with an "S") after wigs. You ordered from TL WIG (without an "S"). Which is a scam site. They have been reported to the Better business bureau and hopefully they get taken down soon. Please know that we are TL WIGS, you ordered from TL WIG (without an S). There have been numerous people who have been scammed by them. So, you need to contact your bank immediately and have payment stopped. We are so sorry that this has happened to you. It's so unfortunate that there are so many scam sites out there. They are not even from the U.S. From what we have been hearing, they don't ship you anything, or if they do, they ship you a costume clown looking wig. They steal other legit online retailers stock photos and advertise them as their own, so what you see and what you order are two totally different things. Please look at our website, which is TLWIGS.COM, compare to the website that you actually ordered from which is TLWIG.COM, you can clearly see from the pictures that you sent me of the wigs that you had ordered, it is clearly showing their website and their logo.
As I stated, there are a lot of scam sites out there who steal online legit retailers' names and then make one little change. In this instance, they just dropped the letter "S" from the word wigs. They also steal our stock photos and let you think that you will be purchasing a high quality wig. When in reality, they send you a clown costume, wig, and sometimes they don't even send you anything. This is so frustrating to us because we are not them and we hope, and we pray that something gets done and they are taken down!! When you order from us, we always ship same day or following day at the latest. We have excellent customer service and super fast shipping. We also are located in Pennsylvania. So please reach out to the correct website that you purchased from and also contact your bank and have payments stopped, immediately.
Again, we are so sorry that this has happened to you as well as many others, but please know, we are not them! Also, please check your emails because you will see that we replied to all of your emails within a matter of a few minutes after you sent them.
Thank you,
Traci
TL Wigs (with an S)
Best retailer ever!
I have ordered from many on line retailers but none as professional and honest as TL Wigs. I will never buy from anyone else. Thank you TL Wigs for being trustworthy, honest, and caring!!! I love how they treat you like family and not just another number. I have always gotten my packages within 2-3 days after purchasing. Amazing customer service! They do amazing weekly and monthly giveaways. Absolutely no reason to shop anywhere else!
October 6, 2025
Unprompted review
Very happy with all my purchases at TL…
Very happy with all my purchases at TL WIGS. I always get excellent service and I have never had a problem if I need to return a wig that just isn’t the right color or I don’t like. I think it’s a shame that there is a scam site using this company’s name. They have dropped the s off of wigs and are scammers. Buyers beware that you are on the correct site. You want to purchase from TL WIGS.
October 6, 2025
Unprompted review
Reply from Tlwigs
Thank you Barbara! You are such an amazing customer and we appreciate your support so much! ❤️ Thank you for your continued support!
I hope they take that scam site down! It's so sad that so many people get scammed by these people!
Super fast shipping and the very best…
Super fast shipping and the very best customer service ever! Traci is the most wonderful person, she goes out here way to help her customers choose the right color and style. Love this store so much! Highly recommend. Beware there is a scam site that has stolen photos from TLWIGS. Do not shop with TLWIG without the s. That is a scam. TLWIGS is the best and a trusted retailer
October 13, 2025
Unprompted review
TL Wigs has a great selection
TL Wigs has a great selection! I especially like the sales and discount codes they have on a regular basis. The customer service has always been super helpful and shipping is fast! I trust TL Wigs and buy from them regularly (which becomes a problem for my budget).
October 1, 2025
Unprompted review
Reply from Tlwigs
Thank you Erin! You're an amazing customer and we appreciate all of your support! ❤️
I ordered a short salt and pepper wig…
I ordered a short salt and pepper wig and they sent me a medium blonde wig. I ask them to please exchange it and they told me to take it to a hairdresser. I filed a claim with PayPal and now they want me to ship it back to China at my cost and they will give me half my money back. This company is a scam. Evidently they have no quality control and their mistakes are paid for by their customers.
August 15, 2025
Unprompted review
Reply from Tlwigs
I'm so sorry that you had this experience, but please know that you are referring to another business that goes by TL WIG (without an "S") after the word wigs. That is a scam site! Unfortunately, there have been so many people who have been scammed by that site. Please know, that we are not them. We are TL Wigs, with an S after wigs. We are a trusted and authorized retailer for all name brand wigs. As I stated, unfortunately, there are a lot of scam sites out there who steal legit online retailers stock photos, and our names. They just change one little letter in the name or make one little tiny change. We do NOT ship from China. We are right here in Pennsylvania, USA. I hope you can contact the correct company and get this taken care of and I also highly recommend that you contact your bank and have payments stopped, immediately. This is very upsetting to us as well. We have reported that scam site, and we have had the majority of our members from our facebook support group page as well as some of our customers report this scam site, so hopefully they get them taken down soon. Again, we deeply apologize that this happened to you, but please know, that you are speaking of a totally different online website. Remember, we are TL Wigs (with an "S"). They go by TL WIG, without an "S".
I am leaving the direct link to our website. As you can tell, it is totally different from their website.
https://tlwigs.com/
I've ordered several times now
I've ordered several times now, and just love the warmth and friendliness of the service. The owner, Traci, has a heart of gold!
September 5, 2025
Unprompted review
Reply from Tlwigs
Thank you Tracy! ❤️
Prices & Customer Service Can't Be Beat
Traci from TL Wigs gives personal service and helps with styling and taking care of your pieces. She has many videos showing colors & how the wigs look from all directions. Her prices cannot be beat.
October 1, 2025
Unprompted review
Reply from Tlwigs
Thank you Hilda! You are so sweet and I appreciate you taking the time to leave us a review. 🩷 You are truly a valued customer!
TLWigs has my back!
TLWigs has my back!
I love her gorgeous exclusive Dream wigs, and have them all. She did such a magnificent job on creating layers.
Be sure to spell it TLWigS, with the S when you look her up. Don't be fooled by the copycats.
April 5, 2025
Unprompted review
Reply from Tlwigs
Thank you Rae! ❤️❤️❤️
I have purchased many wigs from TL Wigs…
I have purchased many wigs from TL Wigs . Excellent customer service!! I have always received my products in a timely matter as well . I love TL Wigs 😍
July 22, 2025
Unprompted review
EXCEPTIONAL WIG COMPANY
My experience with this company has been exceptional. The customer service, quality of the units (wigs) and prompt delivery is remarkable.
I am extremely happy with every wig purchase I’ve made with this company, and also very impressed with the overall professionalism and integrity I have experienced with them:))
October 3, 2025
Unprompted review
Reply from Tlwigs
Thank you Toni! ❤️
Great customer service
Great customer service, great pricing and just an all-around amazing company!
August 6, 2025
Unprompted review
Great customer service Great prices and…
Great customer service Great prices and Great advice!
October 4, 2025
Unprompted review
TL Wigs
TL Wigs has a great variety of wig brands and beautiful wigs, along with super customer service. Can’t go wrong with TL Wigs.
August 20, 2025
Unprompted review
The best wig business !!
I have been looking at tl wigs even before web site was up and running!! Tracie is a non stop worker for her business and customers!! Great giveaways and sales!! I won't go anywhere else!!
September 20, 2025
Unprompted review
They really value their customers
I purchased my first wig from tlwigs. Their communication was fantastic and my wig was in the mail the same day.
Great customer service and a business that values its customers.
They are a fantastic company to deal with and I thoroughly recommend.
September 29, 2025
Unprompted review
TL Wigs is an amazing company
TL Wigs is an amazing company. Traci has awesome customer service, responsive and very friendly. I highly recommend TL Wigs. Thank you Traci!
August 21, 2025
Unprompted review
TLWIGS is the absolute best!
This company is the absolute best! Traci has the best customer service out there and the order gets to you in no time flat!
Make sure you do business with TLWIGS! THERE IS A SCAM SITE OUT THERE CALLED TLWIG!!!
October 4, 2025
Unprompted review
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