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TMC Fine Jewellers  Reviews 

274
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable during their in-person showroom consultations. Many visitors note that the stunning custom jewelry pieces and the thoughtful, regular updates provided throughout the manufacturing journey make the entire process truly wonderful and memorable. However, some customers also noted occasional issues with staff rushing appointments or using disappointing communication methods. A small group of people felt that certain interactions lacked a warm, personal touch, while others experienced unnecessary frustration regarding delivery arrangements for special surprise moments.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally helpful,... See more

Product

Customers report extremely positive experiences with the product, expressing deep satisfaction with their... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a relaxed, luxurious, and stress-free... See more

Service

People report overwhelmingly positive experiences with the luxury service provided during consultations.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more

Company replied

Rated 5 out of 5 stars

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more

Rated 5 out of 5 stars

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Jewellery Manufacturer
  4. Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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4.9

All reviews

(274)

274 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, the girls really take care of you. The quality of our rings is unbeatable. 11/10 experience

April 2, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Naomi,
Thank you for sharing your thoughts, and your kind words about our lovely team. Wishing you all the best for your wedding in June!
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Emili understandood the vision

Emili was so understanding of the idea that i had, and was so informative. She was able to show me styles that really matched what I was going for and then build a custom piece

April 8, 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Christina,
Thank you for your kind words towards Emili and our team. We are so grateful you've considered TMC to craft such a special piece for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Rose is a legend!

Rose was fantastic. Down to earth, extremely knowledgable, and made us feel very comfortable. A very lovely experience that completely befits the service.

April 8, 2026
Unprompted review
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Reply from TMC Fine Jewellers

Hi Joshua,
What a wonderful review, thank you for sharing your positive experience with us. We're glad Rose was able to make your time with us so special.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

TMC were amazing to work with

TMC were amazing to work with! Our first appointment looking for an engagement ring and everything was explained so thoroughly - made it such a fun experience and a great start to our journey!

March 28, 2026
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Reply from TMC Fine Jewellers

Hi Bella,
Thank you for sharing your thoughts with us!
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

The team were very accommodating for my…

The team were very accommodating for my shorter than usual time frame

March 31, 2026
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Reply from TMC Fine Jewellers

Hi Nick,

We're so glad we could help in time! Thank you for trusting us.

TMC Fine Jewellers

Rated 5 out of 5 stars

Wedding Rings

We bought our wedding rings from TMC and couldn’t be happier with the process and our bands! Tom was fantastic, taking us through the various options and helping us refine our selections. He even arranged for our engagement ring to be cleaned (which we also bought from TMC) free of charge ahead of our wedding day. If you are after an engagement ring or wedding band, TMC are the way to go!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

We had such a beautiful experience…

We had such a beautiful experience working with Mackenzie. From the very beginning, she didn’t need to ask endless questions to understand what we liked — she picked up on the subtleties in our answers and turned it into such a natural, flowing conversation.

She presented all of our options clearly and thoughtfully, without ever making us feel overwhelmed or pressured. We had visited a few other jewellers beforehand and often felt a bit pushed in certain directions, but that was never the case here.

Mackenzie made the whole process feel calm, personal, and genuinely special. We feel incredibly lucky to have had someone so intuitive and supportive guiding us through such an important moment. We truly appreciate the care and attention she gave us — it made all the difference.

March 28, 2026
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Reply from TMC Fine Jewellers

Hi Alphonse,
Thank you kindly for sharing such a lovely review. We are so glad that you felt so aligned with Mackenzie, and that her knowledge and care made your consultation feel perfectly tailored to you. We look forward to crafting a beautiful piece for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

I attended an appointment with Lexie…

I attended an appointment with Lexie today in the Brisbane store. She was a delight to talk to and knew so much! She was a great help with helping me determine my design for a potential engagement ring, she made it easy. I would highly recommend her services to friends and family.

March 27, 2026
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Reply from TMC Fine Jewellers

Hi Paskelle,
Thank you for your kind words about Lexie. It's wonderful to hear you felt the experience was easygoing and relaxed. Thank you for spending your time with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Lexie was so friendly and warm from the…

Lexie was so friendly and warm from the get go. She made the whole consultation feel so easy and relaxed. ☺️

March 14, 2026
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Reply from TMC Fine Jewellers

Hi Lucy,

Thank you so much for taking the time to leave us a lovely review! We’re so pleased to hear Lexie made you feel comfortable and at ease throughout your consultation. We’ll be sure to pass your kind words on to her.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 4 out of 5 stars

The people here are lovely and super…

The people here are lovely and super welcoming. All the jewellery is absolutely stunning so making choices is very hard. There was also no pressure to buy something there and as they gave you time to go away and think about things first. It was great!

March 14, 2026
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Reply from TMC Fine Jewellers

Hi Kaitlin,
Thank you for sharing your positive experience with us. It's wonderful to hear that our team made you feel so supported. We hope to see you again soon.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Lovely experience with the staff at…

Lovely experience with the staff at TMC, trying on some bracelets for a 30th birthday present and future wedding rings. Stunning collection and very friendly and accommodating staff.

March 20, 2026
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Reply from TMC Fine Jewellers

Hi Tylah,
Thank you for your kind words about our space and our team. We hope to welcome you back into the Showroom again soon.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Gorgeous!

I had my wedding band made by TMC Fine Jewellers and I couldn’t be happier with the result. The quality is truly exceptional and the ring is absolutely amazing and so gorgeous! They kept me updated throughout the whole process with lots of email progress updates

February 24, 2026
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Reply from TMC Fine Jewellers

Hi Samantha,
Thank you for sharing your thoughts with us. It was our honour to craft your beautiful Eve Ring. Thank you for trusting us with such a special piece.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Highly recommend

Alexis at the Melbourne store was absolutely incredible. So knowledgeable and make us feel so welcome and comfortable. Can’t fault our experience at all. Thank you so much.

March 21, 2026
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Reply from TMC Fine Jewellers

Hi Megan,
We are so glad to hear you had such a wonderful experience with Alexis in our Melbourne showroom. Thank you for spending your time with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Amazing experience!!

Emili made us feel so welcome and comfortable during the consultation. She listened so intently to what we wanted throughout the whole process and was so patient with us. Thank you TMC and Emili for being so great throughout all stages of the ring-making process! We couldn’t recommend TMC more to everyone 🥰

March 21, 2026
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Reply from TMC Fine Jewellers

Hi Alex,
Thank you for sharing your positive experience, and for your kind words about Emili and the team. It has been our pleasure crafting your wedding bands.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Engagement ring consultation

The manager was amazing ! She help us with our consult. The service was 10/10. Definitely recommended

March 21, 2026
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Reply from TMC Fine Jewellers

Hi Vanessa,
Thank you for sharing your review with us. We are so glad that our team have left a lasting impression, we hope to chat with you again soon.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

great service :)

the lady who helped me through my consultation was fantastic!

March 18, 2026
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Reply from TMC Fine Jewellers

Hi Holly,
We're so glad to hear that your Consultant was able to help you throughout your appointment. Thank you for sharing your thoughts.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Highly recommend

Thank you Kira!!

We had such a wonderful experience working with the engagement consultant. From the moment we walked in, Kira was incredibly welcoming, knowledgeable, and genuinely invested in helping us find the perfect ring.

She took her time to walk us through all the different options, explaining the details in a way that was easy to understand without ever feeling overwhelming. What really stood out was her honest advice on durability and everyday wear, which gave us so much confidence in our decision.

March 17, 2026
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Reply from TMC Fine Jewellers

Hi Ruben,
Thank you kindly for writing such a detailed review. We're so glad your experience with Kira was so positive, and left you feeling more knowledgeable about your future ring design.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great service

Great service! Had a really good experience!

March 17, 2026
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Reply from TMC Fine Jewellers

Hi Seth,

Thank you so much for taking the time to share your positive experience with us, it's greatly appreciated!

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Helpful staff

March 12, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Benson,

Thank you for taking the time to share your review with us, we are glad to be of support!

Kindest regards,
Shelley & The TMC Fine Jewellers Team

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