T-Mobile Reviews 608

Bad bad bad
They don't care about you
You can wait hours on the phone with them

Absolutely HORRIBLE customer service. I have called and spoken with them multiple times as well as driven an hour to a T-Mobile store to try to get a problem resolved that they caused. I received an email on 01/14 after canceling my internet service that I needed to either mail the router back or drop it off at a store within 45 days. I dropped it off at a store on 02/13 and 2 months later received a call that I owed them for a “non return equipment fee”. They credited my $440 fee but refused to credit the remaining $35 to cover the taxes that were charged for a non return equipment fee that should’ve never been issued. After being thrown back and forth between the stores and customer service and being told several contradictions, they were absolutely no help at all. Guess I’m just another customer that got screwed by T-Mobile. Will never get service through them again.

T-Mobile is straight garbage. The representatives mislead you and get you to sign or get the phone. And then when you try to cancel the service they charge, you restocking fees, hundreds of dollars in restocking fees, and then they even charge you after you cancel the service T-Mobile is a complete rip-off. They rob you without a gun, and they shouldn't be allowed to do business. Don't think about doing business with t.Mobile

T-Mobile went to cancel my account. They won’t let you cancel your account until the end of the month and then they cancel any promotions or sales that they gave you when you got the phone and the service this is a rotten company. Their customer service is absolutely terrible. I’ve been with this company a long time can’t do it anymore and their big offer is $13. That’s how much they care about their customers.

The customer experience with T-Mobile customer service has gone right down the crapper. After being with them for over 18 years, I finally had enough. They don’t care one bit about retaining their customer base at all. I went to Verizon today and was treated like royalty. T-MOBILE can kiss my ......

T-Mobile made a great first impression with pricing to switch from AT&T—but the experience since then has been frustrating and disappointing.

We ran into multiple issues right out of the gate. AT&T couldn’t unlock my wife’s phone, so we had to go into a T-Mobile store to get a replacement. At the Breaux Bridge location, where they wanted to charged a restocking fee—even though we were told there was a 14-day return window, with no clear mention of any restocking fees. That lack of transparency is unacceptable.

Now, trying to manage our business account has been just as difficult. I need a PIN reset, and instead of resolving it through customer service, I’m being told to go into a store again. That defeats the purpose of having a customer service department if everything has to be handled in person.

At this point, the service feels disorganized and inconsistent—like no one is on the same page.

Very disappointed so far. If someone at T-Mobile is serious about resolving these issues with real solutions (not excuses), I’m open to a conversation.

— Dwayne

Switched from Spectrum to T fiber thinking that would be better. They laid the fiber on the ground January 17 and connected to the house today’s March 18. They still never buried it. They can’t tell me when they’re gonna bury it so I canceled Service switching back to Spectrum.

Worst home internet ever. Genuinely should bankrupt as a company. Everyone has the same review and they are still a thing. Unbelievable.

T-Mobile Murrells Inlet. Will, what a kind, helpful, patient professional employee.He went over and beyond helping me with getting my husband’s phone back up and running … he’s definitely a 10 in my book .

I had Tmobile prepaid plan and I changed over to Xfinity cell because of a package deal. Tmobile started throwing all kinds of charges at me even though you are told you can cancel at anytime. I tried speaking to their so called customer service. They are horrible. Long waits, disconnection, and then telling me they have resolved the issue to find out nothing has happened. Tmobile use to be so good. I WILL NEVER GO BACK TO THEM.

They are posting an internet service for $20/ mo. on their own website. The posting clearly states $55/ mo slashed to $20
So I attempted to select this option but it wouldn’t complete the confirmation. After one hour on the phone with 4 transfers they still would not accept the fact that this was posted on their website.

Internet in particular is a problem. We had great service for about 2 months and now it turns off constantly. Just on its own stops working no particular reason. Requires multiple reboots of the router per day. Service was also advertised at $35 a month, I'm paying closer to 75.

T mobile sucks... I was promised promos and told devices were free and all you have to do was pay the taxes in store then your bill is only 130 but then get a bill for 389. I spent 3.5 hrs on customer support and they supposedly fixed it and now my bill was supposed to be 160 so I agree and pay it and they tell me my bill will adjust once the payment is processed. Next thing you know my lines are suspended cause the bill was never adjusted and they send me a bill of 302 for the next mth with 20 dlr reactivation fees on each line. I was on chat with Kevin H. For over an hour tying to figure this out today and he couldn't explain to me why I owe so much told me to call in 2 days and they can explain it over the phone. I told him I don't have time to keep contacting them over a phone bill he basically told me to pay the money amd ended the chat. I tried to get back on the chat and it was disabled from my T-Mobile account.

T Mobile is robbing us, taking us money. Run

The customer service used to be the best reason for using t-mobile, but recently it's become artificial stupidity and getting a human being to talk to is more and more difficult every day. The artificial stupidity that answers the phone is maddening with its limited responses. I can't stand to listen to it for another second. Since writing this review I have been taken care of and have to give them more stars for making it right. When you get a human to help you, you will be able to get your problems solved, even though you may have to insist on speaking to a person for a couple of days.

I could write volumes about T-Mobile's incompetence and dishonesty that sound so ridiculous that you would think I made them up (if you didn't know I am an honest person). I don't even have the energy to go into details about how my supposed $85/mo turned into $800/mo and they said "just pay it, when the promotions kick in it will be credited back and you won't have a bill for 10 months" but then it was $800 again, etc, and how I watched store managers call Customer Care are argue and scream at each other like they're not even working for the same company. I ended up paying $2,000+ over a few months for my $85/mo 24-month plan that I had to cancel 3 months in and they still locked my business phones, causing me to lose business, even though I had MY OWN PHONES I PAID CASH FOR. They are simply, literally, unbelievable and I have never in my 50+ years found a company I can more confidently say "stay the hell away from" more vehemently than T-Mobile.

T mobile sucks bad. Hardly any internet available. Hard to get wifi to work & tonight I went there to get my Tuesday perk and they said they don't get them anymore lmao they're only at the corporate office we can hardly get perks to work in OHIO ! ITS FRAUD !!

On December 30, 2025, my family and I visited a T-Mobile retail store for routine assistance with a device purchased at the same location. Instead of providing basic service, the staff accused us of lying and refused to perform even a simple account or device check.
When we began recording the interaction for our own protection, service was abruptly denied. The store manager insisted on communicating only in English, despite the presence of Russian-speaking employees who had been actively participating in the conversation moments earlier. The situation escalated further when store employees mentioned contacting law enforcement and specifically ICE, which was entirely inappropriate and offensive.
We were ultimately denied service and forced to leave.
What followed was even more troubling. A corporate T-Mobile representative later claimed that an “internal investigation” had been conducted and attempted to close the matter with a small financial credit. However, instead of actually resolving the issue, the company continued billing us after the account had already been canceled, adding late fees and interest that inflated the balance to nearly four times the original amount.
In other words, while T-Mobile claimed to have investigated and “resolved” the issue, their own billing system directly contradicted those claims. This strongly suggests that no meaningful investigation took place. Even more concerning, in the final written response, the company attempted to shift blame onto me rather than address the documented misconduct.
This experience demonstrates a pattern of dismissive customer treatment, misleading corporate responses, and billing practices that continue even after service termination. Anyone dealing with this company should carefully document every interaction.

Nonsense BS where you can't set up or adjust your wifi router from a direct LAN connection--forcing you to download their app and inflate their marketplace ratings, and give them access to who knows what else on your phone in the process.

Forget that. Download BlueStacks and install it on PC where they'll have no access to your phone.