Tmuktrading Reviews 39

Poor customer service and liars . Avoid and save your money

I recently purchased a VW] from TM UK CAR LTDand the experience was great. The team was [friendly / helpful / professional], and the car was in [excellent / .
They have helped me with finance , warranty and 12 month AA Breakdown- specially Sana was really helpful & special thanks to Mr hafiz Talha -

God bless them - a lot of respect and regards to all their efforts to make my purchase easier & lifelong best experience of purchasing a car .

Regards
Hafiz Imran

I recently purchased a Suzuki Jimny from this dealership and was pleasantly surprised with the experience. The staff were welcoming, transparent, and never pushy. I was given the opportunity to test drive the car multiple times with family, which helped me feel confident in my decision. The process was efficient, and I was able to collect my car within a week. They also went above and beyond by helping me arrange insurance when I was unsure I could get it finalised in time. I highly recommend this dealership for a positive car-buying experience.

I have made a deposit for a 8 Seater Nissan Elgrand, but that night the manager phoned me to say that the Nissan Elgrand I wanted was already taken by someone else. He offered another Nissan Elgrand (for the same prize as the one that i really wanted) which is according to Saeed was of low mileage, fully loaded top version with free delivery to my home. I agreed because i took hos work for it. After they delivered the car to me, I paid the remaining balance in cash. But it was only after a week, that I had noticed the Mileage discrepancy between the MOT certificate and the invoice. In the MOT it was 59,19 miles but on the invoice and my odometer it was showing 51,900 Miles. So i contacted them about it for weeks but they kept saying their manager will call me back. Since no body got back to me until now I found a way to check the Mileage on a Japanese VIN CHECK so i was able to see the real Mileage when the car was imported here. The VIN check is showing the same Mileage as the one on the MOT certificate although in kilometres. So i am not even sure if this car is safe for my disabled child to use. And the odometer is going to fast even though we don't use it much.

Truly Friendly service - they treat you as you know them for years - I check their review before I go - but their kind & friendly behaviour made me to purchase 2 cars - I got recommend by some one doing uber as well. Me and my family really very Happy with our purchase of KIA SORENTO 7 SEATER PCO READY -

The sorento I came for was reserved by some - later they show me the pics of the car and bring it from Ex-Manager or director use cars place. 1 owner - full service history - 2 keys and 12 month warranty for taxi cover -

Special thanks to Mr Hafiz Talha - for finding my dream car - A lot of respect for him . May such business prosper - cause very few car dealership are left like this - regard

From start to finish we had amazing service from TM UK
Anna dealt with our purchase. She was so helpful and friendly. An absolute pleasure dealing with her.
We are so happy with our car.

I would give 10 stars if I could. Had a wonderful experience with this dealership, purchased my first car in UK and the process was easy and smooth thanks to the wonderful team. Special thanks to Misbah for making the paperwork process easier and quicker!

Best dealer - amazing experience i bought Tesla model 3 - very helpful staff . Also the owner Mr Hafiz talha was very helping hand . God really bless their business because the way they treat u is like a family. Come to experience it yourself - i saw their google & auto trader review - Bsd reviews look like from competitors.

It was a fantastic experience as buyer.
I really appreciate the customer service which I received from Misbah,absolutely amazing!

Very nice and helpful when they are getting your money. Once they have your money it’s a different story

Bought my E-CLASS. Excellent service. Quick response. Paperwork was done so quickly and was explained briefly by staff members. Highly recommended

Best car dealership very friendy welcoming. Highly recommended

Excellent customer service. They have responded to my query and solved the issue quickly

The best car dealer!Amazing experience!Very profesional and nice people!!!

I recently bought BMW 530e from TM UK. They are very professional, efficient and polite. Staff helped me a lot in all the paperwork and they make sure everything will be smooth and accurate. They gave 12 months warranty. Highly recommended.

These guys have 100’s of cars. They car wash , MOT ,service, sales , import ,quite a cottage industry. I knew the car I wanted and ended completing sale , with proviso any issues were sorted before money was exchanged. They were sorted but, communication, that is let customer know what happening with their car! Would have saved me a wasted trip on the day I was supposed to pick up the car!! In the main they were helpful , especially the girls in the office Sana,Zaynab,Anam who deal with everything! The sales team could learn from them. The sales guys were helpful and will do a deal, but once a sale is agreed , they move on to next sale so any niggles you want to sort out are on the back burner. On the whole pleased with service , The stuff on my car I wasn’t happy with was sorted though.I had to go back a couple of times, the cars are under warranty and unlike some dealers they actually sorted my issues and are happy to do the same
(hopefully not needed) in the future. In the end a used car is that a used car ! Not many are faultless I’m afraid.
My advice is tell them exactly how you want things, don’t pay balance until you’re completely happy. They are actually good guys and would use them again

I purchased a Lexus NX300h (17 reg.) from TM UK Trading in June 2022. The initial customer service was excellent— "as I was buying their product".
Mr Talha - The owner of business, assured me that the vehicle had been fully serviced and that all tires had been replaced.

However, shortly after the purchase, I discovered that the headlight was out of alignment due to the headlight aim being broken. This issue was never mentioned during the sale. When I reached out to Talha, who had promised me a 12 (+3 free) months "platinum" warranty, he redirected me to the warranty company instead of addressing the problem himself. Unfortunately, the warranty company informed me that this specific issue was not covered.

In March 2024, after driving only 8,500 miles in about 1 year and 9 months, I decided to sell the vehicle. I returned to TM UK Trading, where they provided me with a contract stating the expected sale amount. The dealer listed the car on their website, and I closely monitored the listing. I noticed that the asking price was only reduced by £500, even though Talha bluntly lied and claimed it had been reduced by £2,000.

Thankfully, the vehicle eventually sold, but my experience was far from over. Talha claimed that during the MOT, they found all four tires were "worn out" and needed replacement—despite the fact that I had driven only 8,500 miles since purchasing the car from them with newly replaced tires. Additionally, I was charged £400 for repairs, supposedly for fixing scratches that simply did not exist.

As if this wasn't enough, I was also charged a £600 selling fee, which was not mentioned during our initial discussions or in the contract/letter.

In the end, I suffered a total loss of £15,000 over a period of just 1 year and 9 months.

I would not recommend TM UK Trading to anyone. Stay cautious and consider your options carefully.

These guys do not deserve even a 1-star!

I had a lengthy conversation with Mr Tariq on Thursday evening (Birmingham branch) regarding a car I was very interested in buying. A viewing was arranged for a Friday morning. When we arrived at the dealership they told us the vehicle had been sold. We were also told that Mr Tariq thought we were interested in another car!

Unprofessional dealers and they show lack of respect for someone else's time!

Here is tip for you:

if a customer is interested in buying you should at least inform them of other interests especially if you have their contact details!!

To the future customers - buy and speak to reputable dealers only! I would stay away from this company think twice before contacting them!