TNT Reviews 

The worst delivery company on the planet. Customer service is non existing.

TNT/Fedex - Their accounts receivables in Ireland have not been crediting payments and ignoring all emails. Since they do not take calls, the only way to communicated is via email. The contents of the emails are ignored and persistent demand for payment on an account that should be in credit is diabolical. T

Literally the worst company ever, avoid at all costs!! My bag has been stuck in tnt for over a month now with not a single email or message to explain why! You try to get in contact with them and they give fake numbers that will leave you on hold all day. I’m at wits end and just want my suitcase back and have nowhere else to turn right now.

This company is unreachable! They are sending me a bill for DUTY for which I bought prior to BREXIT but delivered in January due to their competence. I rang 20x times and send numerous email with proof and this company seems non existent! Worst possible customer service. I would rather swim seas and deliver in person then use this incompetent crowd!!

I have read many bad reviews so I just wanted to comment that they answered my question in a day and delivered a day early. In my experience they met the task. Five stars.

Absolutely horrendous. They lie - don’t be fooled. Couldn’t rate TNT Tallaght any worse. Zero customer care. Save yourself the despair and use another service - any other service.

These People are Liars !

Phantom delivery attempts, Lying tracking info, Lying customer services.. Absolute shambles !.

If your parcel ends up in the Tallaght depot then you are subject to these people just lying to you about the status of delivery.... Don't believe a word they tell you.
I'm surprised they are allowed to operate.

Cowboys !

Very bad experience with tnt ireland, They provide tracking and i was waiting for delivery at home and they updated tracking that parcel is delivered in good condition and i am still waiting for parcel, they didn't deliver and saying me we delivered. They even don't provide driver contact details to ask him where he through my parcel.

None of the departments have any idea of what they are doing it’s a miracle that this company exists. The utter incompetence is shocking. Every call you make to discharge vat turns out to be the wrong number. Each call has a hold time upward of 20 minutes. Invoice directs you to a payment site which is not related to tnt but their sister company fedex and payment cannot be processed here. If you have anything to ship use an alternative provider to save your customers the pain of having to deal with this mess.

Update 15/09/2021

Our parcel is now stuck in Tallaght since the 23rd of June with no end in sight. We can't get it released at all. It's a disgraceful service. I have never come across a delivery service that's holds on to your parcels and thinks it's ok to give an excuse that they are processing a large volume of parcels. We were told it cleared customs in mid July and then told a month later it hadn't cleared customs. Every response from them is unhelpful, and we continue to be told that a high volume of parcels, Brexit and VAT changes are causing the delay but no other carriers appear to have an issue that is this serious! This is their core business and they can't deliver on it. Issue is now going on for 87 days... & it’s now mid September! It’s just astounding…. Mobile App updates every day saying ‘Tallaght - Shipment arrived at TNT location’ it must be going around in a never ending loop in Tallaght! Soon it will be a 1/4 of a Year since the goods were shipped. It took 2 days to get to Tallaght from the UK and it is now on a shelf there for 85 days. That’s an astonishing poor record for a delivery service……87 DAYS IN TOTAL, SHAMEFUL!!!!!! Think carefully before you use TNT and be prepared to wait a very long time. This post will be updated regularly until this matter is resolved so future customers can be fully aware of what to expect when using TNT.

One start is too much for them. My parcel arrived in Tallaght on the 18th of July. After one month waiting, the current status is still in Tallaght. I phoned a few times and all with the same answer. It is in the customs, and they are the 3rd party so TNT can't do anything..... I purchased clothes and school bag for my five years old son for his school which starts next week. And now I have to spend extra money to buy everything again. I would never use TNT in the future.

Can't complain about the customer service, because it is non existing.

Try and ring them. Disaster. There is only 1 contact number 0818400600 to deal with everything. I got no explanation as to why my item is recorded to have cleared customs and then 2 days later it is back in customs for clearance. They gave me a number to call 016860605. I am now on hold 47 minutes. I need to hang up and get on with my life.

Added 27th October. No further developments on my package. It appears to have been lost or stolen while in their care. TNT don't know which. I am very surprised that FedEx are not that concerned with TNT performance. Perhaps FedEx are fine with this.

After no response via email, I called in to try and get some information on a parcel that's been sitting with TNT for 1 week and who haven't been in touch with our customer with an update. The 'customer services' man sounded like he was in a rush and annoyed, so I mentioned that I felt he was trying to end the conversation as I felt rushed and I was told by him that he thought I was 'rude' for saying so. It sounds like that department needs some major customer services training.

Bad service, they “lost” my parcel

WORST COMPANIE EVER!!!!!! its been a week trying to contact them and no answer!!!!!

I was trying to order shipment online. Page went 3 times to error on payment page. After few days i discovered that they took payment from my bank but here was no shipment conformation or history in TNT system. I contacted TNT few times but they didn't took any action to refund this error transactions. I'm applying for chargeback to my bank.

I LOVE TO WORK HERE...
I LOVE TO COME AT WORK IN THE MORNINGS AND TO FIND MY COLLEAGUES MOVING LIKE BEES, WORKING HARD TO SUPPLY THEIR VANS❗

THAT'S WHY I WOULD LIKE TO GIVE SOME FEED-BACK TO ALL THIS PEOPLE WHO GIVE "ONE STAR"❗

I'M SO SORRY FOR YOURS INCONVENIENCE, BUT YOU MUST KNOW:

•ALL NEW STAFF WORK HARD TO DELIVER YOURS PARCELS IN TIME AND TO THE CORECT ADDRESS ...

BEFORE YOU OFFER THAT "STAR" OR MAYBE NOT AT ALL, YOU MUST MAKE SURE YOU PROPERLY PROVIDED TO YOUR SENDER, ALL THE DETAILS WHERE YOUR ORDERS CAN BE DELIVERED; MAKE SURE YOU PROVIDED AT LEAST ONE PHONE NUMBER AND MAKE SURE THERE IS A SAFE PLACE TO DELIVER YOUR ORDERS IF YOU ARE NOT HOME❗

MAKE SURE THE SENDER WRITES THE CORRECT DETAILS ON YOUR PACKAGE TO BE DELIVERED ON TIME, TO THE CORRECT ADDRESS AND SAFELY❗

MANY TIMES WE FIND PARCELLS WITH THE WRONG ADDRESS AND MISSING CONTACT NUMBERS; CORRECT ADDRESS BUT NO-ONE LIVE THERE;...MANY TIMES WE FIND HARD ACCESS FOR YOUR ADDRESS OF "NOWERE" ;.... MANY TIMES YOU CAN'T OR YOU DON'T WANT TO RESPOND TO THE PHONE WHEN WE RING YOU; MANY TIMES YOU USE THE EIRCODE OF THE NEIGHBOURS....
ALL THAT YOURS MISTAKES TAKE MORE TIMES TO US TO FIND YOU AND GIVE YOU YOURS PARCELS IN TIME❗

EVERYONE DO HIS WORK VERY HARD AND...
WE ARE HUMANS, NOT ROBOT'S❗
WE HAVE AN WORK SCHEDULE THAT WHICH MANY TIMES WE DO NOT RESPECT JUST TO SATISFY CUSTOMERS 'PLEASURE TO DELIVER THEIR PACKAGES❗

EACH PACKAGE IS DELIVERED AS WE RECEIVED❗
IT IS NOT OUR DUTY TO MAKE SURE YOU HAVE PROVIDED THE CORRECT ADDRESS OR YOUR PACKAGE HAS BEEN PACKED CORRECTLY❗

IT WOULD BE SURPRISING FOR YOU IF WE, THE COURIERS, HAS TO GIVE REVIEWS TO EVERYONE WHOM WE DELIVER THE PACKAGES❗MANY OF YOU, WOULD SHAME YOURSELF❗😉

MONDAY AND FRIDAY, ALLWAYS IS VERY BUSY FOR US AND MANY TIMES WE DO MANY EXTRA HOURS, ONLY TO SATISFY YOUR "DESIRE"❗

NOW, THE NEW STAFF WORK VERY HARD FOR YOU...

PLEASE, UNDERSTAND US....
MUST BE UNDERSTANDING TO BE UNDERSTOOD❗

EVERY CUSTOMER IS VERY IMPORTANT FOR US BUT WE ARE NOT GREET WITH RESPECT BY CUSTOMERS LIKE "YOU"❗

RESPECTFULLY,
I HOPE TO SEE IN THE FUTURE, MANY HAPPY CUSTOMERS WRITING REVIEWS❗

My parcel is now in the Tallaght depot for over 1 month.. infuriating service. The customs clearance process is a joke, they wash their hands of it saying that they have no influence in the process, well why have every other delivery company not got the same problem? Even if they have no influence in the process, they could make some effort to give you some detailed feedback about that status of the parcel. It's an absolute sham of a company. Same automatic responses when you try to enquire about the status of your parcel. The order status updates every day with the same line "Shipment arrived at TNT location". Pathetic. If I see that TNT are processing any of my orders from now on, I'll be immediately cancelling the order. No reputable seller would deal with a company like this. Worst of the worst.

absolutely useless, package has been in the country for over a week and have sent it on the wrong van numerous times, keep telling me it'll arrive the next day and no sign of it, also ended up in a different county for a few days, numerous phone calls and endless excuses from them