Toast Reviews 1,442

Can’t add the card to Apple Wallet. How dumb is that! Your customers have to carry a card with them. This is old technology. Do not waste your money.

Sean in sales is unwilling to help customers his never available to answer basic questions and is always away from his desk

We switched to Toast recently and the whole experience has been hugely disappointing from start to finish. The customer service is beyond awful. The install was far from perfect, however one of the biggest issues has been trying to generate reports that we can have confidence in. In particualr, we have been attemtping to generate a report that accurately provides information on sales and taxes due to Revenue. NOBODY has been able to advise definitively on this. One report seems to conflict another and when you seek guidance, the answers tend to differ each time. Our point of contact is completely unresponsive. We are now seriously considering leaving Toast and we have only had it less than two months.

Toast POS and XtraCHEF both boast terribly slow and ineffectual customer service. Zero transparency over where a care case has ended up and when it will be responded to. Zero follow up on feature requests.

That said, my experience with Toast Payroll has been largely positive both as a functional piece of Software and as regards the customer support experience.

Driver did not follow directions and left my food in lobby unattended.
I asked that she simply get in elevator and deliver food to apartment door and she did not do it.

White or whole wheat ? Buttered or dry? Jelly or jam? Dont matter because toast got u covered. Best ive evwr had. Love u toast.

Beware this is the Most SCAM company you can find!! The numbers they text you it’s all AI it doesn’t work & you can’t contact them, They will Steal Your money & Leave You Hungry Starving waiting for your delivery!!

I need to be very direct — our onboarding and service experience with Toast has been the most disappointing of any POS implementation I have managed in my career.
From the moment our sales rep, Kayla, received our signed contract, we have had zero follow-up. She has not responded to a single concern, nor has she provided clarification on the commitments she made during the sales process. Those commitments included:
That we could use Toast gift cards alongside our Givex accounts during the transition. We were informed one day before go-live this was not possible.
That we would receive a 2.49% fixed rate on credit card processing fees. Instead, our rate was switched to an interchange model that has cost us more, not less, despite her assurances to the contrary.
That onboarding our 50,000+ loyalty members would be handled accurately. Instead, the import was riddled with errors that remain unresolved.
Beyond these misrepresentations, the onboarding process itself has been unacceptable:
We received zero training on the system. I mistakenly assumed there would be someone onsite to help train our waitstaff and guide us through launch. Instead, the only direction we were given was to “watch videos.”
No one from Toast ever reached out proactively to see if we needed support, to check how training was going, or to address my repeated concerns.
Our menus are still not functioning correctly — happy hour items are not discounting properly, and daily specials fail to trigger.
The inability to process legacy Givex gift cards, despite being told we could, has left us with an enormous operational headache.
What is most frustrating is the complete lack of accountability or follow-up. I have sent numerous emails, yet not one person from Toast has called to discuss or resolve these issues. The silence from both our sales rep and Toast management speaks volumes.
At this point, I must say plainly: this feels like a bait-and-switch. We were promised savings, training, and a smooth transition. Instead, we were left with inaccurate menus, broken loyalty and gift card programs, higher fees, and no support.
I am asking for the following, immediately:
A clear explanation of why our contracted processing rates are not being honored.
A plan for correcting the loyalty import errors and enabling a solution for Givex gift card redemptions.
Immediate live support (not videos) to correct menu and discount issues.
A designated point of contact with accountability to resolve these matters — not silence.
We entered into this partnership in good faith because we believed Toast would be a strong, supportive technology partner. To date, that has not been the case. I expect a prompt and thorough response, because this level of service is simply not acceptable.

Scott Clime
PassionFish Reston
Director of Operations
703-980-0142

Hey everybody!

Toast is more than just a POS — it’s a game-changer for restaurants. Built with hospitality at its core, it’s fast, intuitive, and designed to make life easier for both staff and guests. From tableside ordering to online payments, Toast helps restaurants run smoother, grow faster, and create unforgettable experiences. It’s tech with heart — made for restaurants, by people who truly get the industry.

And let me shout out my Toast ambassador, Chris — his passion, insight, and innovation don’t just support restaurants, they elevate them. He knows how to streamline operations, empower teams, and help owners focus on what really matters.

But Toast isn’t just for restaurants. If you're in any hospitality industry and want a system that saves time, reduces stress, and supports your work-life balance — reach out to Chris at Toast. That first conversation could be the turning point for your business success.

#ToastPOS #HospitalityWithHeart #GameChanger #RestaurantTech #AskForChris

Go Toast!
Sam

#ToastPOS #TechWithHeart #HospitalityPro #WorkLifeBalance #RestaurantSuccess

Follow up & communication

Paid for a meal, which I never received. Spent over 1/2 hour on the phone, and it was a useless waste of time. Although the restaurant in question kept hanging up on them and refused to talk to them. They would not refund my money—now I'm out $25

User friendly!

Always great

The Best Point of Sale System! The Hardware, The Support, The Rewards !

This is a terrible company. I've never had so many delivery problems and order mix ups with one company. There's better platforms than this. Avoid this company.

Pos and toast web can’t fault. However loyalty programs are no where to be found.
Ever since I called out toast for misleading me in terms of prices their customer service seems to be quite off.

Toast has the worst customer service of all time. Ever since they got big. Their customer service is awful. I recommend to stay away from this company. They do not care about the restaurants that use them.

The app was easy to order. Lacks the following things which shows lack of decent software developers. Being one myself I can comment on that. They won’t let you order two of the same thing for your side. The software does not place order times in the location of the restaurant which is completely ridiculous!!!! If I order on a computer set for central time it orders it in central time. People aren’t driving 700 miles to get their order in 2 hrs!!! The time should be the time AT the restaurant. There’s no ambiguity in this

The website layout changed without notice. Many functions are different which leads to the staff having to be retrained in how to use the website with no prior warning.