Had quite an adventure waiting delivery. The battery pack part of the purchase apparently was delivered to Ontario, California and spent several days there before it was turned around and forwarded. F... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered an XL with battery, took about 3 weeks to arrive. Was too small for me. I'm size 14 normally. Contacted cust service and they were amazing!! 2 weeks later received 1XL which was a little bigge... See more
Company replied
The body warmer is a great addition to a cold winter to help keep you warm. I initially only bought the body warmer as I assumed it would work with any type of battery pack. This was not the case, it... See more
Company replied
Received within acceptable time have charged battery pack and turned on appears to be working. Brought specifically for a birthday gift so hasn't been worn yet. I researched heated clothing extensivel... See more
Company replied
Company details
Written by the company
We specialise in premium heated clothing designed to keep you warm, comfortable and active in cold weather.
Contact info
United Kingdom
- help@toastybody.com
- toastybody.com
3.4
Average
339 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a defect and they replaced it…
I had a defect and they replaced it free of charge
Love these heated vests
Get customer service:) happy to deal with them again
January 22, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for your review! We’re glad we could quickly replace your defective vest and that you’re enjoying your heated vest. We really appreciate your support and look forward to serving you again!
I ordered what they said was a cashmere…
I ordered what they said was a cashmere cardigan
It came in the wrong colour and was cheap material definitely not cashmere
They got the tracking number wrong so it came late but you can’t even speak to anyone as is a dead phone line
AVOID this company like the plague they are con artists
March 4, 2026
Unprompted review
Reply from Toastybody
Hi there, we’re very sorry for the issues with your order and the frustration it’s caused. Receiving the wrong color, incorrect material, and having trouble with tracking is not the experience we want for our customers.
Please send us your order number so we can personally investigate and arrange a resolution, whether that’s a replacement, correct item, or refund. We want to make this right.
I ordered a hoodie before Christmas Day…
I ordered a hoodie before Christmas Day still haven’t gotten it and it’s been a little while since Christmas I’m very annoyed with this company I’ve asked for a return plenty of times they refuse but I still haven’t got my hoodie they don’t answer my emails I’ve contacted them through everything I could have after this experience I will never order from them
Again bc I lost 80 something dollars
November 12, 2025
Unprompted review
Reply from Toastybody
Hi there, we’re very sorry for the delay and frustration you’ve experienced — this is not the experience we want for our customers.
Please send us your order number so we can personally investigate your shipment and ensure a resolution, whether that’s a replacement or a refund. We truly want to make this right and appreciate the chance to fix it.
I made a order for a heated vest and…
I made a order for a heated vest and the vest was too small I emailed them looking for a return address and they had a return vest in for shipping the same day
Shipping was a little slow but that may be on shipping company instead.
February 1, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for sharing your experience! We’re glad we could get the correct heated vest out to you quickly. We appreciate your patience with the shipping, and we hope you’re now enjoying your vest!
AVOID LIKE THE PLAGUE
I would strongly warn anyone to avoid this company like the plague.
In my experience they are scammers.
December 2, 2025
Unprompted review
Reply from Toastybody
Hi there, we’re very sorry to hear about your experience and the frustration it has caused. This is not the impression we want anyone to have of our company.
We take concerns like yours seriously — if you could share your order details with us, we’d like the opportunity to investigate and make things right.
I ordered the incorrect size
I ordered the incorrect size. I contacted customer service and told them. They said no problem and sent me the correct size, no questions asked. and no charge.
Great customer service.
December 25, 2025
Unprompted review
Reply from Toastybody
Hi there, thank you so much for your kind words! We’re thrilled to hear our team could quickly get you the correct size and make the process easy. We really appreciate your support and hope you enjoy your purchase!
Great little vest to keep your core…
Great little vest to keep your core warm. I would suggest sizing up. Mine was too small, but my daughter is enjoying it greatly!
January 30, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for your review! We’re glad your daughter is enjoying the vest. Your tip about sizing up is very helpful for others, and we appreciate you sharing it.
Sizes run small- Great Quality
Sizes run small. I ordered an xl. It was extremely tight. Toastybody sent me a xxxl as a replacement immediately. Great customer service and response. Quality is excellent! Warms up real nice and felt toasty warm.
February 26, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for sharing your experience! We’re glad we could quickly get the right size to you and that you’re enjoying the warmth and quality of your vest. We really appreciate your feedback!
Toastybody smooth
Well the first toastybody was for my granddaughter and she just loves it and the second one was for me and I see why she loves it they are extremely comfortable and very warm no matter what temperature that you use I would highly recommend this product
January 14, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you so much for your wonderful review! We’re thrilled that both you and your granddaughter are enjoying the warmth and comfort of your vests. Your recommendation means a lot to us!
Replacement of my wife’s toast jacket…
Replacement of my wife’s toast jacket facilitated with no issues. Many thanks
January 15, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for your feedback! We’re glad the replacement for your wife’s Toast Jacket went smoothly and that we could assist without any issues. We appreciate your support!
The base layer is comfortable but I…
The base layer is comfortable but I anticipated bit greater warmth. Will be testing it again soon so hopefully will see better results.
February 9, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for sharing your thoughts! We’re glad you find the base layer comfortable and hope it provides the warmth you’re looking for with further use. We appreciate your feedback and patience!
Great customer service
I was very happy with my gilet but disappointed when after a few weeks it wouldn’t heat up. Customer service was exceptionally good and the issue was quickly resolved. I am happy to recommend ToastyBody products and service.
January 18, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for your review! We’re glad our customer service could quickly resolve the heating issue and that you’re happy with your gilet. We really appreciate your recommendation!
Customer service and care
I ordered November arrived on time for a Christmas present .
But fortunately the gilet frayed and unstitched due to more than 30 days cannot return but customer support as excellent and are sending a new one .
The response was very good my email and concern. I have a happy mum .
February 24, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for your review! We’re glad we could resolve the issue quickly and that your mum is happy with her new gilet. We really appreciate your kind words about our customer support!
Very user-friendly website
Very user-friendly website. The vest is awesome
February 23, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for your feedback! We’re thrilled to hear you find both our website easy to use and the vest awesome. We really appreciate your support!
They sent the same size 3 times
They sent the same size 3 times. i needed a larger size. No communication, just kept sending the same size. Didn't want to the old ones back, now i have 3 that don't fit anyone at my house. A waste of money.
January 13, 2026
Unprompted review
Reply from Toastybody
Hi there, we’re really sorry for the repeated mistake and the frustration it’s caused. This is definitely not the experience we want for our customers.
Please send us your order details, and we’ll make sure the correct size is sent to you promptly and work out a solution for the extra items. We truly appreciate your patience.
Great and I love them
January 16, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you so much! We’re thrilled to hear that you love them. We really appreciate your support!
Toasty body made my order right
Toasty body made my order right! When I had a sizing issue I reached out to customer support and not only did they allow me to keep the jacket that was to small they sent me a new one right away. I will always order from them for now on. They are great! Their jackets does run small so order 1-2 sizes larger than usual.
December 26, 2025
Unprompted review
Reply from Toastybody
Hi there, thank you for sharing your experience! We’re thrilled we could quickly resolve your sizing issue and that you’re happy with your jackets. Your tip about sizing up is very helpful, and we really appreciate your support and kind words!
I’ve had about a month with my heated…
I’ve had about a month with my heated puffer and I couldn’t be happier! Taking the dog out to go to the bathroom, shoveling snow and even just starting the truck in the morning are no match for me and my heated puffer! Heats up almost instantly and produces a significant amount of heat to keep me warm for hours! Thanks toasty body!
January 24, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for your fantastic review! We’re thrilled to hear your heated puffer is keeping you warm through all those chilly tasks. It’s great to know it heats up quickly and keeps you comfortable for hours. We really appreciate your support!
If it does not fit they let you keep it and sends another one
Keeping the jacket that was to small
February 20, 2026
Unprompted review
Reply from Toastybody
Hi there, thank you for your feedback! We’re glad we could make the sizing swap easy and that you were able to keep the original jacket. We really appreciate your support!
You're sizing is all wrong I ordered a…
You're sizing is all wrong I ordered a 2x men vest and I t s not big enough to fit my daughter
here is the order number
Order #13312
size needs to be a mens 3x
December 31, 2025
Unprompted review
Reply from Toastybody
Hi there, we’re very sorry for the sizing issue and the frustration it’s caused. Please share your order details, and we’ll help get the correct size sent to you so it fits properly. We appreciate your patience and understanding.
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