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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and helpful staff, noting their responsiveness and willingness to assist with any issues. Many people find the user experience to be intuitive and the platform easy to navigate, making tasks more streamlined. However, some customers also noted inconsistencies with response times and the website's functionality. A few people experienced delays in resolving technical issues and expressed dissatisfaction with the professionalism of some support agents. There were also concerns raised about billing practices and the handling of problematic listings on websites owned by the company.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the prompt,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and quick... See more

User experience

Customers consistently note positive experiences with user experience, finding the software easy to use,... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise the quick and responsive... See more

Website

Customers had ambiguous experiences with the website. While some reviewers praised the great and easy user... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tokeet has been a great addition to our business operations. The system is easy to navigate and helps streamline our property management tasks. But the real highlight is their customer support — promp... See more

Rated 5 out of 5 stars

I have only just started with Tokeet but I have trialled other programmes and this one has so far been the most responsive and supportive with onboarding. The support team are helpful and knowledgeabl... See more

Rated 5 out of 5 stars

I have used various channel managers over the years but now consistently stick with Tokeet! They have fantastic customer service to help whenever needed. All the functions and features you might want... See more

Rated 5 out of 5 stars

Tokeet has been amazing to use especially for my first short stay rental. The help is second to none and are always willing to fix any issues I have. I wouldn't be able to do this without using this c... See more


Company details

  1. Software Company
  2. Vacation Rental

Written by the company

Tokeet allows you to easily manage your vacation rentals and manage all your reservations with our all-in-one solution. Tokeet has a channel manager and website builder, handles contract signature, invoicing and payments, automation, staff scheduling, ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Webready Demo.

Pheobe was very helpful, she knew every detail about every section in webready. She was very patient and answered all of our questions.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Over 1 year in ...

Tokeet have been fantastic in helping us manage and grow our business. We have been with them for over a year now and they are always super quick to respond to issues and have always helped us solve every issue we've had. Would highly recommend to anyone with a short term rental business!

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support

The main thing that I really like about Tokeet is the customer service. When ever you need support no matter the time of day someone is always there to answer your queries and this is incredibly helpful

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great hotel management tool!

I love working with Tokeet to manage all the online travel agencies for my hotel! The platform is great and user friendly, nice interface and the customer service is always super fast, reliable and helpful. I have been a client for almost two years now and couldn't image switching to a different provider. Thank you!

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fakhar was amazing

Fakhar was amazing. He responded immediately when I had an urgent problem. Remained calmed and fixed my problem. I am so grateful for his assistance. 5 Stars

March 12, 2024
Unprompted review

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