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TokenTax Reviews 

220
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I've been with TokenTax as a VIP since 2020, and they've been amazing, especially with my complex crypto transactions. They've handled everything perfectly, even helping me fix my 2019 taxes after an... See more

Rated 5 out of 5 stars

I’m a retired CPA. I’ve used TokenTax for three years now, and I can’t recommend them enough. My account manager, Sam, is simply amazing. She take her time going through my complicated crypto transact... See more

Rated 5 out of 5 stars

I looked at 3 different online companies for our crypto tax calculations. TokenTax was the only one who could answer my questions completely and in easy to understand terms. I had some hiccups conne... See more

Rated 5 out of 5 stars

I am an 81 year old rookie investor. These young folks have shown EXTREME patience with my complete lack of technical ability in retrieving the information necessary for our tax accoun... See more

Company details

  1. Tax Preparation Software
  2. also in
  3. Accounting Firm

Written by the company

TokenTax is the leading crypto tax platform and cryptocurrency tax accounting company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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4.8

All reviews

(220)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst ever crypto tax company I have…

Worst ever crypto tax company I have experienced. Their customer care sucks. They don’t listen to your needs and use misinformation to sell their products. Beware that they will only provide 1 tax form instead of the whole bundle of 3 that is required to file your crypto tax in the US. If you want more forms they will push you to buy their tax services. Don’t waste your money with them. I wish I can give them a negative points here.
Reply to Token Tax:
If you have any intention to help someone then you should just refund the money for not providing satisfactory services instead of that your staff is justifying that the customer is wrong and you are correct. I am sorry but this is not how you satisfy your customer. Your competitors are providing all 3 forms and have better service too. So good luck. You can fool us once but we will realize and stop using your services and product as better one is available. Poor quality product don’t buy it.

April 16, 2021
Unprompted review
TokenTax logo

Reply from TokenTax

Hi Asit,

We clearly state on our pricing page the forms that are included with each plan.

After reviewing the communication between our staff and yourself, it appears you used derogatory language towards our staff while we attempted to help you.

We have no tolerance for hateful language in any way.

Rated 5 out of 5 stars

The team at token tax

The team at token tax, is so patient to work through many issues(some of them are mine and some of them are with the exchanges that I was dealing with), that made me feel good about my tax return status(on my P/L and what I would owe back in taxes).
Such a wonderful job helping customers. They should be in fact charging more money for all the help they do.

Kudos to the team at tokentax.

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

Non-Tax CPA Perspective

As a non-tax CPA, I have always completed my own taxes. But due to all the nuances around cryptocurrency, I decided to hire TokenTax. They took a lot of the stress out of the process by providing a high quality professional experience.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service!

These guys are on the ball! Once I got all my crypto transactions and tax documents put together and loaded up, they had everything ready for me to review and sign in no time. They replied to my questions and issues quickly, addressing any concerns I had with a comprehensive answer. I will look forward to using them again next year.

April 6, 2021
Unprompted review
Rated 4 out of 5 stars

The support staff was fantastic to work…

The support staff was fantastic to work with and very helpful. The process and their program had a few stumbles requiring some time to sort out, but in the end I got a fantastically accurate tax report and will for sure be using them again next year.

I had 7000 taxable events over ~20 platforms and protocols, it was a complex scenario, but they helped me through it every step of the way!

April 2, 2021
Unprompted review
Rated 5 out of 5 stars

I was definitely stressed out by the…

I was definitely stressed out by the prospect of reconciling my crypto trades. I needed to amend 2 tax years and file 2 full years to get it all sorted out.

I found Token Tax, had an online chat with them and knew right away that they were the ones who could pull it all together for me.

I was right, they were really great to work with and were able to wrap everything up and file my returns in a really timely manner.

Everyone I dealt with impressed me. They were supportive, understanding, knowledgeable, professional...I could go on. My rep, Zain, was over-the-top responsive and just really awesome to work with. I look forward to working with him next year and many years after!

I was a bit hesitant at first to connect the API to my account but didn't need to be as this company is the real deal.

Thanks for all your help Token Tax :)

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service

I cannot give TokenTax enough praise for all the work they have done to sort out my taxes. They had to untangle years of unreported crypto and mistakes I made along the way. They were patient, helpful, and extremely knowledgeable. They worked with me to make sure my taxes were right and I had all my questions answered. I will never go anywhere else for my taxes again.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

TokenTax Review

Elle was amazing and helped me for 1-2 hours to ensure that my forms were correct. Couldn't have asked for a better service that was easy to use like TokenTax, and the customer service was awesome!

March 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Crypto tax software!

Excellent software. I tried many others and TokenTax continuously updates to ensure it recognizes most platforms out there, especially DeFi. When I had questions or issues, their online chat representatives were quick to reply (especially Elle) and help resolve every situation I had. 5/5 from my experience!

March 13, 2021
Unprompted review
Rated 5 out of 5 stars

This product is excellent

This product is excellent, and the team behind it is helpful and prompt. I had an issue which required customer support, and it was resolved quickly and efficiently. The product itself is excellent, and I would recommend it to anyone!

March 10, 2021
Unprompted review

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