Tokopedia Reviews 

Leaving tokopedia as of this minute. WARNING: BUYING WRONG ITEMS can't be returned or exchanged. Once you buy and pay, there is no turning back! It's better to buy at the offline shop. NO HUMANITIES. It’s becoming more profit focused on the customer complaints assistance section, and the options are limited to those only in favour of God of profit. Criminals in customer service - customer care provides no care and offers no win-win solution. Only one side solution: tokopedia solution. Bye bye.

Never delivered products and will not refund for no delivery

Tokopedia is the most ridiculous Market place for customers. For sellers it's heaven! You can cancle orders as you wish! You can delay orders as you desire! You can put online what ever you like if you have stock does not matter! If you decide the purchase price was to low, no problem, just cancel! 😂

As customer you don't count at all and so you may place an order but if you ever receive your item and when is up to someone else. You are glad if you receive your money back in some cases. Compared to western markets Tokopedia is a joke and if you really need an ordered item make sure you avoid the toko gamble and get it from someone with actual stock and commitment towards the customer.

I lost my 20k they are fraud peoples please don't invest money in this app one of the fraudest peoples who ate says recharge u received 1lakh then no response from her so plz don't waste ur money

This is worst company please don't spend ur money i lost 1 lakh 20k really they can tell recharge recharge recharge u don't put recharge first of all don't trust manager and customer executive this number +63 960 428 9611

Believe me this is the fake app I have ever seen.. Don't waste your money here.. I lost my 700 today.. They will not pay your money they just guide you to recharge recharge and recharge.. When you want to withdraw then they say about another recharge.. They are scammers..

Tokopedia is fine until something goes wrong. Then it is difficult to deal with them.
The vendor sent the wrong product, unusable to me, and then said they wouldn't accept return because I'd opened the box.

CONTENT THIEVES I HAVE REPORTED COPY RIGHT INFRINGEMENT ON THEIR WEBSITE MANY TIMES YET THEY KEEP USING MY LOGO AND PUTTING IT ON PRODUCTS WITHOUT PERMISSION. THE WEBSITE NEEDS TO BE TAKEN DOWN IT'S A ABSOLUTE DISGRACE THEY MAKE MONEY BY STEALING CONTENT FROM REDBUBBLE SELLERS AND OTHER PRINT ON DEMAND T-SHIRT/PRODUCT SELLERS SCAMMERS. THEY DO NOTHING TO SELLERS LIKE THIS SELLER CALLED dessy11 ONE WHO LOVES STEALING CONTENT I HAVE TOLD THEM TO REMOVE CONTENT WITH MY NAME AND LOGO FROM THE SITE MANY TIMES BUT DO THEY LISTEN NO. THE PEOPLE GIVING THIS COMPANY FANTASTIC REVIEWS ARE ALL LIARS, THIEVES AND SCAMMERS 🤬🤬🤬 I HONESTLY WOULDN'T BE SURPRISED IF SOME OF THE GOOD REVIEWS WERE PAID FOR BECAUSE THIS COMPANY STAYS SCAMMING DO YOU KNOW HOW MANY TIMES I HAVE REPORTED INFRINGING MATERIAL TO THEM AND THEY HAVE TAKEN IT DOWN ONLY FOR ME TO SEE IT BACK ON THE WEBSITE DO YOU KNOW HOW MANY TIMES I HAVE HAD TO FILL OUT GOOGLE TAKE DOWN REQUEST BECAUSE THEY WILL NOT STOP SELLERS WHO HAVE STOLEN CONTENT FROM REDBUBBLE OR USED MY TRADEMARK EVEN THOUGH IT'S OBVIOUS IT'S MINE AND LOGO EVEN HAS MY NAME IN IT.

Poor customer service with no phone numbers and no email.
Many faked sellers that advertise a product that they don't have just to lure you in to their site.
The order gets cancelled and no info from Tokopedia.
The money just stuked .....dot.belive it.+63 9696039142this number faked

I've been using the app for years now. I'm happy that I could see Tokopedia is growing better and better, to the right direction. But, as the company getting bigger, need to put more attention to the logistic partner.

I had this fake delivery experience from one of the logistic partner a week ago. My package was never delivered. It was recorded I received the package in the middle of the night. No proof of delivery was uploaded on the system. Then a suspicious number contacted me asking for a photo of my garage. Then I asked Tokopedia Customer Service team for a help.

I'm so grateful the issue was resolved. Customer Service team was so helpful. I really appreciate the support. Thank you, Tokopedia.

Tokopedia customer service number 9330133480 Tokopedia customer service number 9330133480 money refund 24/7 refund 24/7

Was really unimpressed with this platform. I was trying to place an order and pay with credit card. Impossible! kept getting rejected. Eventually tried their bank deposit option. Cancelled! they make it so damn hard to give them a sale. I eventually gave up. My wife will need to buy her stuff locally. Very un happy.

To all foreigner before complaining or criticizing. Tokopedia is meant to be used by locals, just like another Indonesian marketplace like Bukalapak and Blibli, and another Southeast Asian marketplace like Shopee and Lazada, so you will not find any English options. For "scamming" there are almost none existence in my experience of using Tokopedia in past 4 years, just make sure to record when you unbox your package and tokopedia's customer service would either refund your money or arrange replacement with the seller. And of course you will not find any customer service number as we're more advanced, you can literally chat with customer service, just tap that menu smh. Our apps (any Indonesian unicorns and government made) are just integrated so much, it's ease the locals but I find sometimes it will difficult for foreigners, so just learn Bahasa Indonesia, prepare your passport ID, and learn our mechanism, if you can't just stick to your Ebay or Amazon.

Avoid this site at all costs. Absolute thieving scumbags who support thieving scumbags. There is a far more reputable online cart in Indonesia which is Singapore based and far safer to shop on. After being ripped off 4 million rupiah I no longer shop on Tokothievia.

Tokopedia is a great marketplace if and only if you buy from a GOOD SELLER OR BUYING FROM COMPANY. Why did I say this? Cause there's a lot of seller that want to scam you if you not look carefully.
Now, let's go to the feature I like shall we? Ok, I'm gonna list it:
- It has Location Pinning, basically you don't need to write your location manually, just leave the system use Google Maps, and you're done. (I haven't see other marketplace using this feature yet, or maybe I haven't see other for a while... IDK)
- You can buy Gold, Antam to be specified
- Toko Member, like it's name, you became a member of a store, and you get more discount coupon. If you ask what kind of coupon they give, it's Cashback.
And that's all I can say, if the marketplace made or changing something, I will change this review too!

Tokopedia is not clear about deactivating the buyer's account at carelessly because it has reached the diamond level. Don't hold big events like WIB, if you don't have loyal customers as a goal, you just don't throw them away, Tokopedia will always looking for new users. Account is deactivated for no apparent reason, I have been loyal user for 5 years, it's better to move to shopee even though the application is worse but the CS and promos are still reasonable. Loyal users are given special rights such as bigger discounts than free shipping a lot with low minimal purchase as 10K IDR, when many transaction with free shipping detected then account is deactivated.I Will remove this review if Tokopedia give my account back and explain why my account deactivated

Here s our story .. We were looking for a pool footing bed and we come across this site so we trusted and order and paid for one , Upon arrival we had it blown up only to see it going flat within minutes , immediately we contact Tokopedia o my to been given a ph number witch we haven t been able to
Go trough or get an answer …we spoke to tokopedia and to this present day no one sim to care about us we paid 70$ for this lemon 🍋…. Please do not get sick in like we did everything n here is mostly fake …. This platform isn t anything but a rip off and although some had a good ending story many haven’t….. no Customers service whatsoever from Tokopedia I just want to WARN EVERYONE ABOUT THIS PLATFORM…..DO NOT BUY ANYTHING HERE WITHOUT CC SO YOU CAN HAVE YOUR BANK DISPUTE THE TRANSACTION…UNFORTUNATELY WE PAID CASH 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

This site is a copyright crime par excellence. They make money from other people's designs and don't pay for them. Designs stolen from shops and produce themselves as shirts, cases, etc. But that's not how the world works. Anyone ordering here is a criminal himself!

This is cheated company don't invest and don't join in this u will loss money money is not withdraw

The worst customer service, ever. I have been staying abroad for 3 years and never used my app since then. Unfortunately, my ID phone number has been inactive and I need to change to a new number. The thing is, I cant access my tokopedia account because they send the OTP to my old-dead-number. So, I tried to change the number, did what they told me to, even took a picture of myself and my ID Card (KTP), and it was rejected. They said the data werent match. OK. So I reached them through Twitter, DMed them, they replied very slow, they tried to call me but I didnt answer cz I was bathing my daughter that time. The next day WE BOTH AGREED to talk through call at 10.00 AM (Jakarta Time). I waited for their call, I kept DM-ing them through Twitter, they didnt respond! For 5 freaking hours. And suddenly come to me and said they have a long queue thats why they were late to do the call????????? Was it make sense? NO. I didnt ask to be prioritize but WHEN YOU SAY WILL CALL AT 10, YOU DO IT AT 10. Hilarious. I ended up not having my number changed, problem still here, NOT HELPING AT ALL. For Gods sake. They are terribly BAD.