Tokyo-Tiger Reviews 1,539

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 989 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting the excellent quality of the items, including the fabric and print. Many people appreciate the vibrant designs and comfortable fit, often noting that the products look even better in person. The customer service is frequently praised for being responsive and helpful, with some individuals specifically mentioning positive interactions with staff members. However, some customers experienced issues with order and delivery times, finding them longer than expected or encountering difficulties with tracking. A few people also noted inconsistencies in product quality, with some items fading after washing or having poor print quality. Sizing was another concern for some, as items occasionally ran smaller than anticipated, and a minority of reviewers expressed dissatisfaction with the customer service they received.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality,... See more

Quality

Clients share positive opinions on quality, with many praising the terrific designs, vibrant colors, and... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising excellent... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised fast shipping, with... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the excellent and responsive customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Designs and shirt quality are terrific, no doubt about that at all. The order did take longer than I expected though and at the three-week mark I'd still only received an order confirmation but no oth... See more

Company replied

Rated 4 out of 5 stars

The designs on the long-sleeved t-shirts are gorgeous. But the quality of the one with the blue cat isn't great and it already faded after the first wash… I usually avoid buying clothes from China bec... See more

Company replied

Rated 5 out of 5 stars

Love the clothing. Comfortable and stylish. Miranda and Summer have been very helpful in customer support and respond very quickly. Only note would be to order one size up if you’re an American adu... See more

Company replied

Rated 5 out of 5 stars

The items are all great quality and the VIP WhatsApp service which trouble shoots allows you to contact someone directly with no waiting on a phone or for an email. The replacement service for items t... See more

Company replied


Company details

Written by the company

Satisfy everyone's love of Japanese culture Tokyo-Tiger brings Japanese culture to your doorstep,no matter where you are in the word.It offers a wide selection of beautiful Japanese-styled design that bring honor to all who wear it.The styles from Japan are probably the most popular for graphic clothing. Our mission is to create impressive, unique designs that bring pride and happiness in owning them. No matter if you are a fan of game and food or something more traditional like the Ukiyo-e, you can always find something you like. Offering you things that only the Japanese aesthetic has the power to create.A collection where we wanted to mix all that Japan can offer us in terms of unique things. Between culture or art, any fan of Japanese styles will be able to find a graphic tshirts that suits them. By offering you quality products, affordable shipping and impeccable service, we want to help you discover Japan and its unique culture. Thank you for choosing Tokyo-Tiger. We appreciate your support and hope you enjoy our products as much as we enjoy creating them.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I have 5 t-shirts from Tokyo tiger

I have 5 t-shirts from Tokyo tiger. I wear one every day. The amount of people who stop my in the street or shops to tell me they love my t-shirt is amazing. It really gives me a lift I need. If that doesn't convince you they are great then I will tell you the quality is brilliant and the fit is great. Designs are perfect. Special thanks to Miranda from customer service for her support

May 6, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Wow—thank you for this absolutely heartwarming message! 💛
Knowing that your Tokyo Tiger tee gives you a daily boost—and even sparks joy in strangers on the street—is everything we design for. You’re not just wearing a T-shirt; you’re sharing a little spark of fun and confidence with the world. 🌟
We’re so glad the quality, fit, and designs hit the mark for you—and we’ll be sure to pass your kind words along to Miranda! She’s smiling extra wide today 😊
Thank you for being part of our community. Keep shining—one awesome tee at a time! 🐯👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Awesome jersey!

I ordered a jersey. When I received it, it was just as good as the pictures! I loved it so much that I ordered another one! Awesome product! 💯😎

May 6, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

That’s awesome—thank you! 😎💯
We’re so happy your jersey matched the photos (and your expectations!) and that you loved it enough to order another one. That truly means the world to us!
Thanks for your support—and enjoy rocking both jerseys! 🙌👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Good quality clothing

Excellent service i ordered a t shirt which was to small due to different sizing clothing, which is nothing to do with tokyo tiger, the contacted me and sent me the correct size free of charge. Great to deal with in all levels and good quality clothing, thanks for really good service.

May 7, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your kind words! 😊
We’re thrilled we could get the right size to you—and even happier that you’re loving the quality and experience with Tokyo-Tiger.
Customers like you make it all worthwhile. Thanks again for your trust and support! 💛👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 2 out of 5 stars

Standard shirt quality, shirts are really small

Shirts quality is pretty standard. Sizes are very small compared to sizes in Canada. I usually wear L and XL and I ordered XL just in case and its like smaller than usual L in Canada. Also shrinked even more after wash / dry so now I cannot really wear them unless I lose a lot of weight

On the good side, delivery was pretty fast and followed instructions. Also designs are dope I wish they would align their Chinese manifacturers with NA standards when shipping to NA.

April 25, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

We're sorry the sizing didn't fit. While we provide a detailed size chart, we understand it can still be confusing.

We always recommend washing in cold water and air drying to minimize shrinkage. Nevertheless, we understand your dissatisfaction—we sincerely apologize that these T-shirts are now unwearable.

If you would like, please reply with your order number, and we will personally investigate how to resolve this matter properly—whether it's exchanging for a larger size or other solutions that suit your needs.customer@tokyo-tiger.com
Thank you again for liking our designs and giving us this opportunity. We are committed to providing better service to the global community!

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

These t's are classy,funny and a great…

These t's are classy,funny and a great conversation starter.
Made of good material,XL runs a bit big ,first wash will be a true test of longevity.

May 6, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your kind words! 😊
We’re thrilled you’re loving the style, humor, and quality—and great to know the XL is running a bit roomy for you (a helpful note for fellow shoppers!).
Fingers crossed your first wash goes smoothly—just remember: cold water + gentle cycle + air dry will help keep that print sharp and fabric soft for a long time!
Thanks again for supporting us. Enjoy starting those conversations! 💬👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

These shirts are amazing

These shirts are amazing, cute, the colors are vibrant and are even better in person! This is my second order! My first was the Catzilla PJ's, this time I ordered the Racoon & the black cat eating Ramen. Can't wait to get more!! Delivery time was reasonable and the quality is fantastic!

May 6, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Aww, thank you! 😻🍜
We’re absolutely purring with joy to hear you love your shirts—even more in person! So glad the colors popped and the quality met (or exceeded!) your expectations. And Catzilla PJs + raccoon + ramen cat? You’ve got incredible taste! 🖤🐾
Thanks for coming back for a second order—that means the world to us. We can’t wait to create more fun, vibrant designs for you!
Happy wearing… and happy eating (ramen included)! 💛👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great shirts

May 1, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you! 😊
So glad you're loving your shirts—thanks for the support! 💛👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Really well made

Really well made, good quality cotton, comfy and good fit. Definitely would recommend.

May 4, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you so much! 😊
We’re thrilled to hear you love the quality, comfort, and fit—and truly appreciate the recommendation. It means a lot!
Thanks for supporting us—happy wearing! 💛👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 2 out of 5 stars

Poor Quality and Scrunched Up.

Not the best experience over all. I first saw this shop advertised over Facebook and I loved one of the shirts. Come payday I ordered one almost immediately. However upon arrival I was left deeply disappointed. The shirt was scratched up inside a bag meaning it was heavily wrinkled and the material is so thin and poor. The pattern is nowhere near as detailed as the pictures showed. Really disappointing and sadly won't be shopping here again.

May 6, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you for sharing your honest feedback — we truly appreciate your time and are genuinely sorry your experience didn’t meet expectations.
We’ve already reached out to you via email (please check your inbox, including spam/junk folders) to better understand the issue and make things right. Your order matters to us, and we’d like the chance to address the concerns about wrinkling, fabric thinness, and print detail directly.
While our standard tees use lightweight, breathable cotton (common for graphic tees), we always aim for clarity in product photos and quality in execution—so your note helps us improve.
We hope you’ll give us a moment to respond properly via email. Thank you again for your honesty.

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Love the clothes from Tokyo Tiger

Love the clothes from Tokyo Tiger. They are cute and of good quality. Their customer service is excellent and I particularly thank Tsubaki for their communication about my order.

April 27, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your kind words! 💛
We’re absolutely delighted to hear you love the designs, quality, and especially the support from Tsubaki—she’ll be thrilled to know she made a difference!
Thanks for trusting Tokyo Tiger; we can’t wait to serve you again soon! 😊🐯✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Amazing designs

Amazing designs, very comfortable Tshirts and hoodies. Good quality, warm, great prints. I’m sure these will get a laugh out of people when i’m out and about.

Takaki was very helpful when it came to order tracking, let me know that my order was on the way, and invited me to get in touch if anything went wrong.

I’ll be buying again in the future.

May 1, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your wonderful review! 😊
We’re absolutely thrilled you love the designs, comfort, and quality—and that the prints are ready to turn heads (and spark some laughs!) out in the wild. 🎉
It means a lot that you appreciated Takaki’s support too—she’s always happy to help!
Can’t wait to welcome you back for your next order. Thanks for being part of our community! 💛👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Summer-Ready Tees That Stand Out

Nice tees for summer. Lots of cool, unique designs that make you stand out.

April 21, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you! 😊
So glad you’re loving the tees—perfect for summer and packed with personality! Thanks for rocking our unique designs and standing out in style! 🌞👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Love the quality and finish,will…

Love the quality and finish,will purchase more as presents to my grand-children

April 12, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

That’s so wonderful to hear! 😊
We’re thrilled you love the quality—and what a thoughtful idea to gift them to your grandchildren! They’re lucky to have someone so caring (and stylish!) in their lives.
Thank you for your support, and we hope your grandkids love their tees just as much! 💛👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Amazing quality

Fast delivery, the T-shirt is amazing quality and fit and I love the colour .

May 4, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you so much! We're thrilled to hear you love the quality, fit, and color—and that your T-shirt arrived quickly too! 😊👕✨

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

My shirt is better than expected

My shirt is better than expected. I originally ordered a Medium and when I realized my mistake customer services promptly changed to XS with no problems. I’m 5’2” about 110 lbs and the XS fits slightly oversized which is what I wanted. I recommend Tokyo Tiger for their original designs and cool style. I love my shirt.

May 1, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your wonderful review! 😊
We’re thrilled your shirt exceeded expectations—and that our team could quickly help switch your size to the perfect fit. At 5’2” and 110 lbs, an XS giving you that slightly oversized look is exactly what we love to hear!
Thanks for recommending Tokyo Tiger and for celebrating our original designs with us. We’re so glad you love your shirt—it was made for someone just as cool as you! 💥👕

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

I find your service impeccable

I find your service impeccable. You always answer my mail and give good infos on the process of the delivery
I hope you will keep op on theses infos they are reassuring for me
Tnk u agaiand keep up the good work 🙏👌

May 2, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your warm and lovely words! 🙏👌
We’re incredibly happy to hear you find our service impeccable. It’s always our priority to reply to your messages promptly and keep you updated with clear delivery information, so you can shop with total peace of mind.
We will definitely keep up this great work and continue offering detailed, reassuring updates for every order.
Thanks again for your kind support, we truly appreciate you!
Best regards,
Tokyo-Tiger Customer Service Team

Rated 1 out of 5 stars

Ordered 5 shirts in 3XL. AliExpress on £5 delivered 🤦‍♂️

Ordered 5 shirts in 3XL. Then I remembered I bought 5XL from NerdyWave (fantastic company) recently and that fitted perfect. I contacted Tokyo-Tiger to change size to 5XL but some was maximum at 3XL, which was fine. At first they said they couldn’t change it and weren’t very helpful. Then they said they could change two to 5XL after I explained their own website said changes could be made in first 24 hours!!

Tonight I went on AliExpress and found the same shirts at £5 each and order more from there instead. Buyer beware, I guess I bought before I did my research 🧐

May 1, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

We sincerely apologize for the unsatisfactory experience you had with our size adjustment service, and for the lack of helpful support at the beginning of your request—this was not the standard service we strive to provide.
We totally understand your frustration, especially after you clearly referenced our 24-hour order adjustment policy to update your sizes. We truly regret we could only partially accommodate your request for 5XL sizing and caused you unnecessary trouble.
We appreciate you taking the time to share your honest feedback. We will review our order modification process and train our team to handle similar requests more flexibly and professionally moving forward.
Again, we are deeply sorry for the disappointment we’ve brought you.
Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Shipping came as per expected dated

Shipping came as per expected dated. Good quality product at a great price too. Excellent

April 17, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear Customer,

Thank you for your wonderful review!We’re thrilled your order arrived on the expected date, and that you’re happy with the great quality and affordable price.We truly appreciate your lovely support, and we hope to serve you again soon 😊
Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great products really good customer…

Great products really good customer service which is very responsive when you ask them questions through WhatsApp. The only one problem I've had was my last delivery was left in a place where it could have been stolen and fortunately my neighbour saw the package and saved it for me so I would request that you make sure that the delivery is right to my front door and not left in a public area where anybody can access it.

April 16, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your honest and detailed review!
We’re truly delighted to hear you love our products and appreciate our responsive WhatsApp customer support.
We are very sorry to know your last parcel was left in an unsafe public area. That must have been worrying, and we’re so grateful your neighbor kindly kept it safe for you.We fully understand your concern, and we will strictly remind our delivery partners to leave packages directly at your front door and avoid unattended public places, to prevent loss or theft.
Your valuable feedback is really important for us to improve our delivery service. Thank you again for your kindness and support.

Best regards,
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Absolutely love my jerseys

Absolutely love my jerseys, so soft and light weight. The designs are amazing. Very impressed

May 1, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear Customer,

Thank you so much for your lovely feedback!We’re thrilled you absolutely love your jerseys — we’re so happy they feel soft, lightweight and that you adore the unique designs.Your kind words mean the world to us, and we can’t wait to welcome you back soon 💛
Best regards,
Tokyo-Tiger Customer Service Team

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