Tokyo-Tiger Reviews 1,539

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 989 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting the excellent quality of the items, including the fabric and print. Many people appreciate the vibrant designs and comfortable fit, often noting that the products look even better in person. The customer service is frequently praised for being responsive and helpful, with some individuals specifically mentioning positive interactions with staff members. However, some customers experienced issues with order and delivery times, finding them longer than expected or encountering difficulties with tracking. A few people also noted inconsistencies in product quality, with some items fading after washing or having poor print quality. Sizing was another concern for some, as items occasionally ran smaller than anticipated, and a minority of reviewers expressed dissatisfaction with the customer service they received.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality,... See more

Quality

Clients share positive opinions on quality, with many praising the terrific designs, vibrant colors, and... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction, praising excellent... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers praised fast shipping, with... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the excellent and responsive customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Designs and shirt quality are terrific, no doubt about that at all. The order did take longer than I expected though and at the three-week mark I'd still only received an order confirmation but no oth... See more

Company replied

Rated 4 out of 5 stars

The designs on the long-sleeved t-shirts are gorgeous. But the quality of the one with the blue cat isn't great and it already faded after the first wash… I usually avoid buying clothes from China bec... See more

Company replied

Rated 5 out of 5 stars

Love the clothing. Comfortable and stylish. Miranda and Summer have been very helpful in customer support and respond very quickly. Only note would be to order one size up if you’re an American adu... See more

Company replied

Rated 5 out of 5 stars

The items are all great quality and the VIP WhatsApp service which trouble shoots allows you to contact someone directly with no waiting on a phone or for an email. The replacement service for items t... See more

Company replied


Company details

Written by the company

Satisfy everyone's love of Japanese culture Tokyo-Tiger brings Japanese culture to your doorstep,no matter where you are in the word.It offers a wide selection of beautiful Japanese-styled design that bring honor to all who wear it.The styles from Japan are probably the most popular for graphic clothing. Our mission is to create impressive, unique designs that bring pride and happiness in owning them. No matter if you are a fan of game and food or something more traditional like the Ukiyo-e, you can always find something you like. Offering you things that only the Japanese aesthetic has the power to create.A collection where we wanted to mix all that Japan can offer us in terms of unique things. Between culture or art, any fan of Japanese styles will be able to find a graphic tshirts that suits them. By offering you quality products, affordable shipping and impeccable service, we want to help you discover Japan and its unique culture. Thank you for choosing Tokyo-Tiger. We appreciate your support and hope you enjoy our products as much as we enjoy creating them.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The jerseys have great quality and were…

The jerseys have great quality and were delivered in a couple of weeks.

April 4, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you! 😊
We’re thrilled you love the quality and that your jerseys arrived quickly — enjoy every wear! 💙👕🐯

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Comfortable

Comfortable, beautiful design. Very breezy

April 18, 2026
Unprompted review
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Reply from Tokyo-Tiger

Dear customer,

Thank you! 😊
So glad you’re loving the comfort, design, and breezy feel — perfect for everyday wear! 💙👕🐯

Best regards.
Tokyo-Tiger Customer Service Team

Rated 3 out of 5 stars

Took ages to come and the fabric is…

Took ages to come and the fabric is pretty average. 3.5*. Nice design

April 17, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you for your honest review — we really appreciate the feedback!
We’re glad you like the design, and we’re sorry the delivery took longer than expected and that the fabric didn’t fully meet your standards. We’re continually working to improve both our shipping times and material quality.
Thanks for giving us a try, could you please email us and we are willing to give you a compensation.

Best regards.
Tokyo-Tiger Customer Service Team

Rated 4 out of 5 stars

The designs are beautiful :)

The designs on the long-sleeved t-shirts are gorgeous. But the quality of the one with the blue cat isn't great and it already faded after the first wash… I usually avoid buying clothes from China because I live in France, for eco-friendly reasons, but it's hard to find Japanese designs in Europe, so I gave in. The crop tops are very high quality and the customer service via WhatsApp is excellent :)

April 23, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your thoughtful and honest feedback — we truly appreciate it! 🙏
We’re thrilled you love the designs and the crop tops’ quality, and that our WhatsApp customer service made a positive impression. 💙
At the same time, we sincerely apologize that the blue cat long-sleeve tee faded after one wash — that’s not the durability we aim for. We’d love to make it right: if you’re open to it, please send us a quick message with your order number and a photo of the item, and we’ll gladly offer a replacement or refund.
We also deeply respect your eco-conscious values as a customer in France. While we’re working to improve sustainability across our supply chain, we understand your concerns — and we’re grateful you chose us to access Japanese-inspired designs that are hard to find locally. support@tokyo-tiger.com
Thanks again for your support and kindness! 🐯✨

Best regards.
Tokyo-Tiger Customer Service Team

Rated 4 out of 5 stars

Wasn't a bad experience

Wasn't a bad experience. Despite the distance to ship and where it comes from. It was rather quick and I'm not disappointed in quality. Thank you Takaki

April 6, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
We’re really glad your order arrived quickly despite the distance — and that the quality met your expectations.
And a big thank you for the kind shout-out to Takaki! We’ll be sure to pass it along. 🙌
Thanks again for your support — wear it with pride! 💙👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

very high quality t-shirts with fun graphics

very high quality t-shirts with wonderful, interesting, and funny graphics, I have purchased five t-shirts and enjoy wearing them all, I highly recommend Tokyo-Tiger and their products. The prices are fair and they are delivered quickly. Great company.

April 24, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your incredibly kind words! 😊
We’re absolutely thrilled you’re loving all five tees — and that you’re enjoying the quality, graphics, and fast delivery.
Knowing you highly recommend us means the world to our team. Thanks for being part of the TokyoTiger family! 🐯💛👕
Wear them loud, wear them proud! 🙌

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

I bought 5 or 7 jerseys and do i love…

I bought 5 or 7 jerseys and do i love them. Planning to get more next month. Fabric is A++

April 8, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

That’s awesome — thank you! 😍
So glad you’re loving your jerseys (5? 7? Either way, you’re a legend! 🐯) and that the fabric hit A++ status in your book!
We’ll be here next month with fresh drops and the same quality you trust. Thanks for being an amazing supporter! 💙👕🙌

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Fantastic designs and reasonably quick…

Fantastic designs and reasonably quick delivery and great prices

April 24, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much! 😊
We’re thrilled you love the designs, delivery speed, and pricing — really appreciate your support!
Keep an eye out for new drops… more fun prints coming soon! 🐯💛👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Four times

I have ordered from this website four times now. I purchased t-shirts and jerseys. I am giving my grandsons two jerseys each when I visit them in August. I like the graphics, style and designs of your shirts, and it is extra special because it supports the Japanese culture. However, why is it made in China? Why not Japan? Shipping takes a long time, so plan on that. If you want something to arrive quickly, plan on at least 3-4 weeks before it arrives. The quality holds up and if you have any problems with your order, I haven't had any issues with customer services. So yes, I would recommend just be aware that their product is from China, the sizes are meant to be generous, the graphics are good, and delivery may take longer than expected. Thank you, Tokyo-Tiger.

April 23, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you so much for your continued support and thoughtful feedback! 😊
We’re honored that you’re gifting our jerseys to your grandsons — what a wonderful way to share Japanese-inspired style with the next generation! 🐯💙
Thanks also for the heads-up on sizing and shipping times; your note will surely help other customers plan ahead!
We truly appreciate your trust and kind recommendation. Safe travels in August! 🙌👕

Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Miranda was amazing when it came to the…

Miranda was amazing when it came to the exchange I needed to complete. The clothes fit amazing and I would recommend this brand. Great options!

April 23, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you for your wonderful feedback 😊. We are delighted to hear Miranda offered you great help with your exchange, and you love our clothing and options✨. Your recommendation means a lot to us🌟.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Great shirts great quality my daughter…

Great shirts great quality my daughter is thrilled with the gift. Great service . Thank you

April 11, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you for your sweet review 😊. We are so happy your daughter loves the shirts and satisfied with our quality and service✨. We truly appreciate your kind support🌟.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Samurai raccoon 🦝

The T shirt quality is top class,a lovely weight to it.
The design is brilliant 😁
Who wouldn't like a samurai raccoon 🦝riding on a tiger🐅 with a drawn Katana 😂
Thanks 👍

April 18, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you for this amazing review 😊. We are thrilled you love the premium quality and creative samurai raccoon design✨. Your kind support is truly appreciated🌟.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

My yellow "Let's Do Crimes" Tee

Easy, affordable and the shirt never fails to garner positive comments.

April 14, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you for your lovely feedback 😊. We’re delighted you love your yellow tee and enjoy its comfortable, affordable quality✨. We truly appreciate your warm support🌟.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

T-Shirt Order

Ordered a tshirt, it came in a week.
Good description, right size.
No issues.

April 15, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you for your nice review 😊. We are glad your t-shirt arrived quickly with accurate size and detailed product description✨. Hope you enjoy your purchase🌟.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

takai got my order out in good time

takai got my order out in good time. I was really concerned with sizing and made a few comments that they should show model photos with sizes and boxy sizes. I ordered three 3XLs and the fit is perfect fit me at 5’11” 195lbs. You know the graphics are a bit wild for ac74 yr old dude but I can pull it off

April 22, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you for your heartfelt review and valuable suggestions😊. We’re thrilled the sizing fits you perfectly and your order was shipped promptly✨. Your support and kindness mean so much to us🌟.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

I have ordered on two separate…

I have ordered on two separate occasions from Tokyo-Tiger. They delivered, have great reps (Takaki especially! Woop woop!) Plus it's just cool to look cool, even if you don't feel like it. Might as well try :)

April 22, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you so much for your lovely and detailed review 😊. We truly appreciate your repeated support and kind words for our team✨. It makes us happy to know you love our products and service🌟.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 3 out of 5 stars

E-mail support(at)tokyo-tiger(dot)com to get a response

I ordered two jerseys and they arrived just before the 30 day deadline for exchanges/returns. After 2 e-mails to their customer service e-mail requesting instructions for a size exchange (sent the day after I received them and then about a week later) and I have had no response in two and a half weeks.

Update: Following their response to this review, I e-mailed their support e-mail and got a response the same day. They are sending the size changes I requested (I'm paying reasonable postage) and letting me keep the incorrect sizes to do with as I please. An improvement, to be sure, but it's disappointing that it took a bad review to get a response.

April 3, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,

Thank you for your honest feedback — we sincerely apologize for the delayed response and truly appreciate your patience.
We’re glad we could resolve your request promptly after reconnecting, and we’re committed to improving our customer service responsiveness moving forward.
Thanks for giving us the chance to make it right!
Contact us anytime if you have any questions. customer@tokyo-tiger.com

Best regards.
Tokyo-Tiger Customer Service Team

Rated 2 out of 5 stars

It was too small

It was too small. I ordered a two X. And the shirt I got was more like a large. An extra large at best. We Americans are bigger than most Asian people are

April 2, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
We are deeply sorry for the size issue and the inconvenience this has caused you🙏. We truly apologize for the uncomfortable shopping experience.
Please reach out to our support email: support@tokyo-tiger.com, our team will help you solve this problem properly as soon as possible🥺.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Thanks Tataki

Easy to use website. Great shirts! Quick delivery

April 22, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you for your wonderful feedback 😊. We’re glad you love our shirts, smooth website experience and fast delivery✨. We greatly appreciate your support🌟.
Best regards.
Tokyo-Tiger Customer Service Team

Rated 5 out of 5 stars

Not one problem

Pretty happy with my order. Didn't take long to arrive and the fabric and print quality is quite good. I'm also impressed with the sizing as I'm a bigger woman and the sizes were perfect. Order updates were also decent. Would shop there again 100%

April 22, 2026
Unprompted review
Tokyo-Tiger logo

Reply from Tokyo-Tiger

Dear customer,
Thank you for your wonderful review and sincere feedback😊. We are so glad to hear you are fully satisfied with the delivery speed, fabric, print quality and sizing✨. Your recognition is the greatest motivation for us🌟.
Best regards.
Tokyo-Tiger Customer Service Team

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