Tokyolume Reviews 3

TrustScore 3.5 out of 5

3.3

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Company details

Written by the company

Welcome to TokyoLume. We are a Japan-based brand with over 10 years of experience curating and sourcing authentic Japanese goods for customers around the world. ✈️ No Flight Needed If you’ve ever said, “I should’ve bought that in Japan…” we’re here to make that wish come true. Let’s enjoy the cutest side of Japan together.


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3.3

Average

TrustScore 3.5 out of 5

3 reviews

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Rated 1 out of 5 stars

I'd give 0 stars

I'd give 0 stars. Absolute scam site, you pay and get nothing. they claim 10 years in business, but website is only been up for 8 months, they hide domain ownership says they have a store in Japan but the server is in California. trying to get a refund, had to file a claim with my credit card company and I'm trying to make one with Shop pay. only 2 reviews from same person on trust pilot, Google search says scam site. but before ordering, it said it was legit but if you scroll down further, negative and warnings to avoid if you actually want to get what you paid for.

April 22, 2026
Unprompted review

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