There is genuine excitement in our family when the monthly Japanese snack box arrives. The box is roughly the size of a shoe carton and filled with savoury and sweet treats and always comes with som... See more
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Although I haven't finished my box yet at the time of this writing and am still far from it, I've enjoyed it so far and I've appreciated the different tastes that Japanese snacks provide. I also appre... See more
All in all, I'm quite disappointed. While they did keep their promise of 35 snacks, many of them were rather small, and the KitKat one was missing. The box itself also feels a bit… loveless – it's jus... See more
Company replied
we love tasting all the Japanese kitkats and have been trying to get the butter flavour for a couple of years now, and finally got to taste it this Christmas, and it was yum, we especially like the te... See more
Company details
- Japanese Cheap Sweets Shop
- Food and Beverage Exporter
- Food Products Supplier
- Japanese Confectionary Shop
- Japanese Delicacies
- Japanese Grocery Store
Written by the company
Découvrez un voyage culinaire unique avec Tokyo Snack Box, votre passeport vers les saveurs authentiques du Japon. Chaque boîte est une célébration de la culture japonaise, offrant une sélection minutieuse de snacks et de friandises japonaises, des KitKats aux éditions limitées aux délices inspirés des mangas et anime. Que ce soit pour un cadeau ou pour satisfaire votre propre curiosité gastronomique, Tokyo Snack Box propose des abonnements flexibles et des boîtes cadeaux thématiques qui promettent de ravir vos papilles. Laissez-vous séduire par l'exclusivité et la diversité des saveurs, soigneusement choisies pour offrir une expérience immersive dans la gourmandise japonaise. Tokyo Snack Box, c'est plus qu'une simple dégustation; c'est une porte ouverte sur un monde de découvertes et de plaisirs gustatifs inédits.
Contact info
Tokyo, Japan
- contact@tokyosnackbox.com
- tokyosnackbox.com
4.3
Excellent
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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easy and my daughter loved the snacks.
February 6, 2026
Great gift, fast shipping!
I ordered this as a gift to my friend in UK. It arrived fast and he told me he enjoyed the great assortment of snacks. I’m very pleased with that experience, it made me want to order it for myself.
January 5, 2026
Decent Variety!
I had always wanted to try the different flavour kitkats so this was an awesome way to do that!
The only minor let down was that I got a few that were duplicate flavours so really I got to try about 20 new flavours rather than 30.
I also got lots of extra wee snacks with my order which was a nice touch.
December 5, 2025
we love tasting all the Japanese…
we love tasting all the Japanese kitkats and have been trying to get the butter flavour for a couple of years now, and finally got to taste it this Christmas, and it was yum, we especially like the tea and matcha flavours and this year i really loved the peach.still got over half a box left to try, arrived quicker than expected
November 5, 2025
Estimated arrival time off by a longshot
The expected arrival date was between 18-24 December and thats why I ordered it so I could gift it as a birthday present and i missed the birthday deadline by a longshot its the 5th of january and it still hasnt arrived
December 5, 2025
Reply from Tokyo Snack Box
Hi Marino,
Sorry that your package didn't arrive on time for what you needed it for. Shipping delays are more frequent during the busy season, especially in Europe.
However, here is the message that was posted on our website from early november:
"To ensure that your gifts arrive on time, please place your orders before:- November 29 for delivery before Christmas- December 4 for delivery before New YearOrders placed after these dates are always welcome, but delivery before the holidays cannot be guaranteed due to potential delays from shipping carriers during the holiday season."
You placed your order on December 6th, and as such, it did not arrive before Christmas, as expected.
I have just checked your tracking number and there was a delivery attempt on December 31st. I will send you an email about it but please make sure to reschedule a delivery or go pick up your order at the nearest post office as soon as possible.
Great products
Great products, delivery free of customs tax or duties. The delivery just took a bit long.
December 4, 2025
Matcha latte and caramel Kit Kats
Good products . . Well packaged. . Good communication from supplier
October 10, 2025
Great service :-)
Fast shipping, all sweets in perfect condition, will definitely order again :-)
September 16, 2025
Kit kat collection
Feeling your back in japan
Beautiful packages and full of flavour
September 14, 2025
Recommended subscription box
Always a good value and selection. Great customer service and response to questions.
September 4, 2025
snacks come in shipping carton with…
snacks come in shipping carton with labels attached. not presentable for gifting. Looks like a plain gift box on website. I emailed them about this and owner did not care. would not order from again
August 15, 2025
Reply from Tokyo Snack Box
Bonjour Quentin,
Merci pour votre retour. Pour être sûr de bien comprendre, parlez‑vous du fait que nos box sont livrées directement dans le carton d’expédition et qu’il n’y a pas de carton supplémentaire ?
Nous faisons ce choix pour deux raisons :
- Réduire notre impact environnemental en limitant les emballages.
- Proposer nos produits à un prix plus accessible, en limitant les frais d'envoi.
Nous espérons que vous apprécierez malgré tout la découverte de nos kitkats japonais !
L’équipe TokyoSnackBox
Manga selection treats
I ordered the Manga selection as a gift. The recipients really enjoyed trying the different treats and loves the little included gifts (some sweets had collectable cards in them).
My only criticism is I couldn't see any way to send as a gift with a note.
July 18, 2025
Would order again
Love the variety and choice within the store and the extra few treats in the box! Thank you 😊
June 10, 2025
Order was super okey
Order was super Okey, the support responded really quick to my question...and the delivery time was short
June 3, 2025
AVOID AT ALL COSTS
Sent a damaged product with a part missing. Refused to let me send it back and wouldn't help in way till I opened a case with PayPal. Then after I binned the product said I could return it!! Awful awful product and customer service
May 8, 2025
Reply from Tokyo Snack Box
Hi Laura,
We would like to clarify the situation: the KitKats you received are the standard size in Japan. After you opened a PayPal case, we explained this and even after PayPal ruled in our favor, we offered a refund as a gesture of goodwill. We understand that the products were already consumed, which unfortunately prevented a return.
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