The dresses for my wife was gorgeous and it was delivered on time. They also refunded the customs duty payment which was a A+ for me. I’m a happy customer. Thank you so much.
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See what reviewers are saying
Ashley floral pleat dress Mina hijab fashion dress Disappointed on receiving the dresses. The fit is awful. The dress is not lined. Material feels cheap. The description of Ashley floral pleat dr... See more
Company replied
I ordered many times from this company. But never needed to exchange and return. The last time, one item was too big. I sent an email as soon as I received the order, no answer. Update: Tolavita tea... See more
Company replied
If I could give zero stars, I would. This company is the perfect example of how to turn shopping into a nightmare. The clothes look like they were designed in the dark, with fabric so cheap it could... See more
Company replied
Company details
Written by the company
Leading global online shopping center in the world, we offer our valued customers the privilege of Tolavita by offering a wide range of high quality clothing categories at direct prices from the factory.
Contact info
Akşemsettin mah. Vatandaş sok. No:34 daire:1 fatih İstanbul, 34093, İstanbul, Turkey
- +90 501 333 33 64
- info@tolavita.com
- tolavita.com
3.5
Average
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timely shipment
Timely shipment, reasonable prices, high quality, fully lined dresess. Simply the best!
March 16, 2024
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Great quality and fast shipping
Great quality and fast shipping! Sizing is accurate!
December 30, 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
I have ordered from here before and was…
I have ordered from here before and was very happy with the dresses but this time prices doubled, dresses were half inch small and cigarette smell in all of my dresses was very disappointing.
December 1, 2023
Reply from Tolavita
Please accept our apologize. We are really sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always priority .Our team will contact you to solve your problem as soon as possible until then please accept our apologize.
Excellent quality dresses
November 17, 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Reply from Tolavita
Thank you for your kind feedback, and for your choice to buy from our site.We are so glad that you liked dealing with us .We always do our best to meet your expectations
Top quality roofing and cladding
Have to say, these guys are top quality, sorted me out when I was let down by my first supplier, would highly recommend, great work and very tidy.
July 3, 2023
Unprompted review
Good quality dresses and quick delivery.
May 31, 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
No response, poor customer service
I bought two dresses. I dont love the material, it crumbles and not as summery and comfortable as I thought it would be. The reason I’m giving the company 2 stars is that I requested to return it 2 weeks ago and haven’t heard back yet.
May 30, 2023
Reply from Tolavita
Please accept our apologize. We are really sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always priority .Our team will contact you to solve your problem as soon as possible until then please accept our apologize.
Very bad customer service and worst…
Very bad customer service and worst return /exchange policy. Emailed them and tried to reach them so many times but received no response. Quality of the material is bad and size chart is off. Never buy from them as you will end up getting wrong size and won’t be able to return or exchange. Bogus!! Don’t ever buy from them you will end up wasting money!
May 30, 2023
Reply from Tolavita
Please accept our apologize. We are really sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always priority .Our team will contact you to solve your problem as soon as possible until then please accept our apologize.
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
if you buy here you can't return!!…
Return policy of this company is such that you have no way of complying with it, if I can give them 0 stars I would, everyone needs to be aware that if you buy from them you can't return, what they do is, have 14 days after you place your order no returns will be accepted, so upon placing the order they didn't ship it until 7 days after plus the time until order reached me there was no time left to comply with their return policy, so I emailed them thinking they might do something about it and this was their reply:
Hope this email finds you well.
Actually we are really sad for that to happen but we sincerely apologize because we can't return the dresses if the return period has expired .
However at Tolavita customer satisfaction is our responsibility so you can take advantage of the exchange option where you can keep the dresses and order others for $45 for every single dress. ( you have the right to choose the model and the size)
Looking forward to hearing from you.
Appreciate your comprehension,
Tolavita
so basically, I get to keep the dress i can't use and spend additional money to buy more, if they don't fit I can keep them lol!!!!
May 22, 2023
Reply from Tolavita
Please accept our apologize. We are really sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always priority .Our team will contact you to solve your problem as soon as possible until then please accept our apologize.
The dress fits well and would recommend buying from them.
They were great in communication, the shipment got to me very fast.
May 23, 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Reply from Tolavita
Thank you for your kind feedback
The dress is great quality and came…
The dress is great quality and came quickly. The pattern and colours are beautiful and look just like to photo. I'm very please with my purchase.
May 11, 2023
Reply from Tolavita
Thank you for your kind feedback, we're so happy that you had a happy shopping experience with us!
Dresses Well made and very pretty
Dresses Well made and very pretty. Delivery very quickly as well. Definitely recommend them
April 1, 2023
Reply from Tolavita
Thank you, your words means the world to us. Wonderful customers like you deserve nothing but the best!
One faulty item and one falsely…
One faulty item and one falsely advertised item. Waiting for a response from customer service.
April 23, 2023
Reply from Tolavita
Please accept our apologize. We are really sorry to learn that your experience with us was less than satisfactory. We value our customers and exceptional service is always priority .Our team will contact you to solve your problem as soon as possible until then please accept our apologize.
Great
I love that what was displayed on the site is exactly what I have received.
I love the material and more than anything loved that it was on sale!!
April 9, 2023
Reply from Tolavita
Thank you, your words means the world to us. Wonderful customers like you deserve nothing but the best!
Unpleasant smell
Shipping- good speed. Nicely packaged. True to size. Material seems to be good quality. Fits weird at shoulders (both dresses bought). Both dresses also had a high unpleasant smell that doesn't go away even after multiple washings.
March 29, 2023
Reply from Tolavita
thank you so much for choosing us to purchase and for your kind feedback, actually we at Tolvita , customer satisfaction is our top priority and we always make sure the product is perfectly clean before sending it and we can ensure that this is the first time something like this happens. However we will contact you to exchange the dresse .
Please accept our apologize,
Tolavita.
Beautiful quality dresses. Delivery was fast also.
I got 3 dresses, they were all beautiful and well made.
April 7, 2023
Reply from Tolavita
Thank you, your words means the world to us. Wonderful customers like you deserve nothing but the best!
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