Tomica Motorsports Reviews 60

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

IMPORTANT: Remember that you are not buying just regular toy cars unless you’re getting the hot wheels. The Tomica Limited Vintage cars are the BEST looking 1/64 scale cars money can buy and T... See more

Company replied

Rated 4 out of 5 stars

I am putting 4 stars for delivery time & lack of communication. They had emailed me a week after my order placement stating they would ship in before the end of the week or sooner due to being in a pr... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and quick to respond always. I placed an order here about a week ago, got my package in 2 days, and it had an extra gift in it. I love the packaging and they really do take... See more

Company replied

Company details

  1. Hobby Store

Written by the company

Hobby shop specializing in selling rare and sought after die-cast model cars, trucks, and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

60 reviews

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Rated 2 out of 5 stars

poor service

ordered express shipping and took more than a month to get order. poor attitude.

July 15, 2021
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Reply from Tomica Motorsports

Hi there! Can you please provide the information of the associate you worked with if you happen to have it? We value all of our customers very much and are happy to be of the best service we can provide always. We do apologize for any extended wait times. Currently USPS has been having long delays on orders, sometimes exceeding 8 days for 2 day shipping, and we are in the middle of opening our first store so there has been some pushback on our end. Clearly that is no excuse because of your expectations for us which we do apologize for not exceeding. Please contact us anytime at: 804-801-8962 (leave a message if we do not answer) or send us a text at the same line. Or email at: info@tomicamotorsports.com / thank you.

We did also issue you a gift card in the amount of $10 that can be used towards anything in our store or online.

Rated 4 out of 5 stars

Breck Kanistanaux, Tomica Motorsports

It took awhile for my car to be packaged for tracking. But I got another sweet car to go with my Ford escort so it made up for it. Thank you!

July 15, 2021
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Reply from Tomica Motorsports

Thank you Breck! Appreciate your business. We do apologize for the initial hold up on the order. Feel free to email us at info@tomicamotorsports.com and we will gladly send you a $5 gift card for that delay that you can apply towards any product on site.

Rated 4 out of 5 stars

Lack of communication..

I am putting 4 stars for delivery time & lack of communication. They had emailed me a week after my order placement stating they would ship in before the end of the week or sooner due to being in a process of a new office building.After a whole month of no contact i got it shipped. The product was in great condition though.

July 10, 2021
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Reply from Tomica Motorsports

Hello Jairo, we deeply apologize for the delay in regards to your order. AS you mentioned we are not only in the process of a new office building, but opening our first brick and mortar store. Thank you again for your patience, and while we understand it is no excuse, we do appreciate your kind words and hope to do business with you in the future. Feel free to contact us anytime at 804-801-8962 or info@tomicamotorsports.com / support@tomicamotorsports.com - we will go ahead and also send you a gift card.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Tomica cars are fantastic quality!

July 9, 2021
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Reply from Tomica Motorsports

Thank you James, we are happy to have assisted you and look forward to doing business with you again in the future.

Rated 5 out of 5 stars

Well rounded shop with great rare…

Well rounded shop with great rare selection just needs more restocks

July 7, 2021
Unprompted review
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Reply from Tomica Motorsports

Thank you for your kind review Holmes, we really do appreciate your feedback and are 100% working on adding more items to our store! Please be patient with us as we are opening a physcial location soon.

Rated 5 out of 5 stars

Impressed completely with this business…

Impressed completely with this business and their customer service.

July 6, 2021
Unprompted review
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Reply from Tomica Motorsports

Thank you Tom, we are always happy to service the needs of our clients and resolve anything needed.

Rated 5 out of 5 stars

Appreciate the outstanding customer…

Appreciate the outstanding customer service! Placed another order, please restock more frequently!! 🚗

July 1, 2021
Unprompted review
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Reply from Tomica Motorsports

Thank you for your kind review and repeat business. There is nothing more valuable than our repeat clients!

Rated 5 out of 5 stars

Made my husband very happy

Made my husband very happy! Thank you Tomica Motorsports.

July 1, 2021
Unprompted review
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Reply from Tomica Motorsports

Thank you Victoria, we are happy we could make your husband happy and provide a quality product.

Rated 5 out of 5 stars

FANTASTIC CUSTOMER SERVICE

FANTASTIC CUSTOMER SERVICE. My order was delayed but I got over 4 free cars!

June 26, 2021
Unprompted review
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Reply from Tomica Motorsports

Thank you Brock! Pleasure doing business with you.

Rated 5 out of 5 stars

Buying again

Buying again, hope they open a store soon

June 18, 2021
Unprompted review
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Reply from Tomica Motorsports

Thank you! We actually are. Please feel free to stop by when we open. Details can be found at our website www.tomicamotorsports.com

Rated 5 out of 5 stars

Feel safe and confident shopping here…

Feel safe and confident shopping here that you’ll get your products in a timely manner: only US seller I use for any of my diecast needs.

June 17, 2021
Unprompted review
Tomica Motorsports logo

Reply from Tomica Motorsports

Thanks Thomas, one of our main goals is making sure customers feel safe and secure when shopping with us.

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