Tomm Jewellery Reviews 

651
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and appearance of the jewelry, noting that pieces are well-made and suitable for everyday wear while remaining beautiful. Many appreciate the beautiful packaging and the prompt delivery service, with updates provided throughout the ordering process. Reviewers find the ordering process easy and efficient, often expressing their intention to purchase again. However, some people were dissatisfied with specific product functionality, mentioning earrings that did not stay in place or lie flat against the ear. One reviewer also reported an issue with a refund after discovering the jewelry changed color, suggesting the material was not as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and high-quality... See more

Quality

Reviewers consistently express satisfaction with the quality of the jewelry, describing it as beautiful,... See more

Delivery service

Customers had positive experiences with delivery service, noting that ordering was easy and delivery was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recieved my first piece of jewellery from Tomm as a gift from friends and absolutely loved it. I have since brought several pieces for myself and as gifts for others. I love the quality and look o... See more

Rated 5 out of 5 stars

From seeing their advertisement /Stacey Solomon’s wedding.. to visiting their website right through to placing my 1st order and receiving..TOMM JEWELLERY has been nothing but amazing. The packaging is... See more

Rated 5 out of 5 stars

I have ordered a number of different items from Tomm and the jewellery is always incredible quality for reasonable prices. I have also told my friends and family about them too. A great brand with gre... See more

Rated 5 out of 5 stars

Beautiful pieces and so easy to order and customise! Been wearing TOMM jewellery for years and love it. Nothing is ever too much and customer service is incredible!


Company details

  1. Jewelry Designer

Written by the company

Embrace your true identity whilst wearing Tomm Jewellery. Affordable sterling silver jewellery handmade by us in West Sussex, UK. As a brand we strive to create a community of women who love themselves for who they are. When wearing our jewellery feel brave and beautiful. Highlight your Individuality with Tomm Jewellery ✨


Contact info

4.8

Excellent

TrustScore 5 out of 5

651 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(651)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Birthday treat for myself

It was my first purchase. It was dealt with promptly and sent to me within a few days.The quality is really good. Very pleased with my first purchase. Definitely recommend.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

The necklaces are plated make sure you…

The necklaces are plated make sure you read the description carefully before purchasing

April 2, 2025
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hello, thank you for your review. All out of our jewellery is either Sterling silver or 9 carat gold filled. If you’ve chosen a gold plated necklace, this is gold plated over Sterling silver and it will be in the description as well as when you select the metal preference. Many thanks, Lucy

Rated 5 out of 5 stars

Very first time ordering from Tomm

I placed my very first order with TOMM not too long ago and couldn’t be happier with my new ring. I also received a free gift with purchase as I ordered during a promotional event over a weekend and I love the free earrings they hand selected for me. My ring is beautiful and I will definitely be ordering again in the future. The customer service is also amazing, they can’t do enough to help you!

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Pretty Necklace

Purchased the Let's Dance multi disc necklace in silver as a gift for a friend.
Arrived within a few days well packaged. On opening the necklace was in a pouch inside a box tied with a ribbon. I am delighted with my purchase. Thank you Lucy x

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

A got the charm beaded ring with ruby…

A got the charm beaded ring with ruby birth stone in silver for my daughter a seen her looking at it and when she wasn’t looking a went and ordered it for her and gave it to her son to give her it from him and she loves it, it’s a beautiful ring and well made. The ring was delivered fast by Royal Mail. First time ordering and will not be my last. Highly recommend

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible jewellery at competitive prices

Incredible jewellery at competitive prices.
Website is easy to navigate.
Ordered on the Thursday late at night. Email told me my order would arrive Thursday and it came Saturday morning! What service. Love this brand. Met Lucy at a sales event she did last year. What an inspiring young woman. Can’t recommend TOMM JEWELLERY enough. I have rings, earrings and the beautiful pearl necklace from them. They are my jewellers of choice. Thank you.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Fast delivery, great customer service, such lovely people. Thank you so much I absolutely love my 2 new rings ☺️ they fit perfect look beautiful on. I will be ordering again very soon.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, excellent service from Tomm jewellery. Can't speak highly enough of the shopping experience with them. Bought a few things now and never been disappointed

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing 🫶 jewellery

Cannot recommend TOMM Jewellery enough. Such beautiful items and super quick delivery. Packages come in a lovely box and neatly wrapped. Amazing family business. Thank you ❤️

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order!! It’s a Fraud!

My sister and I recently placed two orders. This was end of November and beginning of December. Items are still marked as processing. They do not respond to e-mails and they have not shipped the items. We will be reporting them for fraud and canceling transactions. It is easy for them to take money but not respond. Scam all around!

1/4/25 In response to their response below, I have over 7 e-mails going back and forth with them. I have messaged them on all of their pages and customer service e-mail from the website. Furthermore, as soon as we threatened to report them they immediately claimed they shipped the items but even the shipment is still “processing”. Please do not write incorrect and false replies online attempting to make it seem as if we did not do what we needed to do. I have proof of every single message and e-mailz

December 30, 2024
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Nadin-Sarah, thank you for your feedback. After receiving this review I have looked for the order and emails you’re referring to in this review, however can find no information or orders in connection to your name provided. Please can you confirm your order number and contact information so I can further understand and investigate To confirm our email is info@tommjewellery.com alternatively you can message our instagram page @tommjewellery where we can also discuss. As a small business we pride ourselves on our service and quality of product. I would like to resolve this for you, I will just need further information. Many thanks, Lucy Founder of TOMM Jewellery.


04.01.25 - Hi Nadin-Sarah, as mentioned above, please provide the order number so this can be resolved. We have reviewed emails and social media pages. I can confirm we have no messages under your name. I will await further contact and order information.

Rated 5 out of 5 stars

Beautifully wrapped box

Ordered a bracelet for part of wife’s Christmas present. Delivered on time and beautifully wrapped that I didn’t open the box it came in as I didn’t want to spoil it with my clumsy fingers. Really nice touch. Wife very please with gift. Thank you.

December 16, 2024
Unprompted review
Rated 4 out of 5 stars

I was really happy with the jewellery

I was really happy with the jewellery, as was my significant other. There was 2 issues we recognised, which we hope with this feedback, will result in positive action. The first was the necklace being all tangled up when we opened the box. It took us a few minutes to untangle it. The second issue was that the necklace was a two-piece with a letter on each. It was advertised as being a single piece with both letters on it, including an “&” in between the letters.

We’re happy, but with more accurate images of the necklace, as well as it not being tangled, could be even happier.

December 25, 2024
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hi Jake, thank you for your review. We're sorry to hear that there has been a mistake made with your order! We'd love to be able to rectify this for you- if you could send us this information at: info@tommjewellery.com we will look into get this all resolved for you!

Many thanks,
Chloe

Rated 5 out of 5 stars

Star earrings…

Have had my eye on the star earrings for a long time, spoiled myself for Xmas, they arrived and are so beautiful they were straight in my ears, love them!

December 27, 2024
Unprompted review

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