Tomm Jewellery Reviews 

651
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and appearance of the jewelry, noting that pieces are well-made and suitable for everyday wear while remaining beautiful. Many appreciate the beautiful packaging and the prompt delivery service, with updates provided throughout the ordering process. Reviewers find the ordering process easy and efficient, often expressing their intention to purchase again. However, some people were dissatisfied with specific product functionality, mentioning earrings that did not stay in place or lie flat against the ear. One reviewer also reported an issue with a refund after discovering the jewelry changed color, suggesting the material was not as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and high-quality... See more

Quality

Reviewers consistently express satisfaction with the quality of the jewelry, describing it as beautiful,... See more

Delivery service

Customers had positive experiences with delivery service, noting that ordering was easy and delivery was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recieved my first piece of jewellery from Tomm as a gift from friends and absolutely loved it. I have since brought several pieces for myself and as gifts for others. I love the quality and look o... See more

Rated 5 out of 5 stars

From seeing their advertisement /Stacey Solomon’s wedding.. to visiting their website right through to placing my 1st order and receiving..TOMM JEWELLERY has been nothing but amazing. The packaging is... See more

Rated 5 out of 5 stars

I have ordered a number of different items from Tomm and the jewellery is always incredible quality for reasonable prices. I have also told my friends and family about them too. A great brand with gre... See more

Rated 5 out of 5 stars

Beautiful pieces and so easy to order and customise! Been wearing TOMM jewellery for years and love it. Nothing is ever too much and customer service is incredible!


Company details

  1. Jewelry Designer

Written by the company

Embrace your true identity whilst wearing Tomm Jewellery. Affordable sterling silver jewellery handmade by us in West Sussex, UK. As a brand we strive to create a community of women who love themselves for who they are. When wearing our jewellery feel brave and beautiful. Highlight your Individuality with Tomm Jewellery ✨


Contact info

4.8

Excellent

TrustScore 5 out of 5

651 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(651)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Broke my bracelet and e-mailed TOMM. The reply was quick and was informed that I could send it in for it to be restrung and the service was so quick. Bracelet feels like new again. Thank you TOMM

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

New jewellery

I have recently bought some bracelet stacks and rings having previously bought star huggies and I am in love with everything as all the items I have bought are stunning! I will certainly buy again. I have a huge wish list and will buy bits every so often.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Just love the products from this company. I have my next 2 purchases in my head ready for the next 2 paydays. The necklace is beautiful. The packaging was unreal and wrapped with great care. I highly recommend this company.

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Love Tomm jewellery

Love Tomm jewellery, top quality products, in beautiful packaging, easy to order & sent directly to person it was a present for.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

I came across TOMM jewellery on TikTok…

I came across TOMM jewellery on TikTok when someone said they had been gifted a ring that can help with anxiety. This made me sit up and search for this small business. I was so glad I did. I have quite large fingers and have wanted a ring for my middle finger for so long so ordered a large. Wow the fit is perfect, so comfortable. I only wish I’d gone for my birthstone though as this doesn’t stand out and show the ring off enough. I would buy a full collection if I could. I never buy anything for myself so this was a real treat. I would love for a darker colour so people ask me where it’s from so I can direct them straight to TOMM

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Love tomm 💕

Love tomm! I've bought several pieces for myself and gifts for others too. Excellent quality items, packaging is beautiful and the team are super nice girls 😊

August 10, 2023
Rated 5 out of 5 stars

Beautiful

Great communication, speedy delivery and beautiful ring thank you ☺️

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, individual jewellery…

Ordered from here for the first time the other week ring was beautiful and arrived quickly. Ordered two bracelets also a week later and they are gorgeous and so many comments have been made about them.
Highly recommend Lucy and her colleagues for your jewellery needs

July 29, 2024
Unprompted review
Rated 2 out of 5 stars

I ordered a present for my mum’s…

I ordered a present for my mum’s birthday. It was one we all chipped in for and her I my present. To our dismay, when she opened it it was the wrong bracelet, one that looks similar but is a lot smaller and cheaper and was the same as the one she got for Christmas. I contacted Tomm, who got back to me quickly and then had to prove it by taking photos of the new bracelet next to the exact same one my mum already owns. They confirmed they indeed sent me the wrong one and sent me a return label. However, we had to wait until my mum returned to work to work on the following Monday to print it off. Now she’s waiting for her present. They have apologised and I know we all make mistakes as we are only human after all, however I would have appreciated a discount or some for of compensation as a result given she has three Tomm bracelets already. Not sure I’ll be buying from them again.

July 19, 2024
Unprompted review
Tomm Jewellery logo

Reply from Tomm Jewellery

Hello!
Thank you for your feedback and we're sorry to hear that you're disappointed. I have looked at your order tracking and can see you've received the correct bracelet, and we apologise for the delay. You should have also received a discount, so hopefully you'll be able to get something really special for your next time! We hope that your Mum loves her new bracelet. Many thanks, The TOMM Team

Rated 5 out of 5 stars

The jewellery mending service

This is my second review for Tomm.
My first was for when I purchased my jewellery and this is for their mending service .
My toddler caught hold of my necklace and broke it . I scooped up all the pieces (not sure if it was all) and messaged Tomm where Katie assured me they could fix it.
The cost of fixing it was surprisingly low and much appreciated.
From when I sent it to return was fast and packaging it returned in was gorgeous.
I'm super impressed and I'll be returning for the 4th time soon as I'd like some earrings.
Not only was my necklace size inclusive and made to measure the service to mend it was second to none. Well done on your super efficient small business .

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewelry

Beautiful piece of jewelry (I ordered the birthstone bracelet with extra stones for each of my children) and fantastic customer service! Always super helpful and fast to respond to any queries.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

The jewellery is beautiful

The jewellery is beautiful, it comes gift wrapped in a gorgeous presentation box with a bow round it and a thank you note. Fast delivery, great quality jewellery. Highly recommend.

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

Lovely quality pieces of jewellery. Ordered a bracelet for a present and then had to order a few bits for myself. The problem was choosing, so many gorgeous items!
Quick delivery and pretty packaging, it’s a joy to receive. Highly recommend. Keep up the great work.

June 6, 2024
Unprompted review

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