Accidentally made order while looking out for orders and found you guys are located in Melbourne which caused problem. Tried to see contact but found only Gmail as to way for communication no any... See more
Company replied
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Accidentally made order while looking out for orders and found you guys are located in Melbourne which caused problem. Tried to see contact but found only Gmail as to way for communication no any... See more
Company replied
Do not order from this company! We ordered a bed weeks ago and have received no communication from the company whatsoever. Their courier has reported the item damaged in transit 10 days ago and have n... See more
Company replied
I was worried as you can only contact them through email but they actually replied with a detailed and helpful answer within the hour. I was relieved and impressed by their efficiency. Quality is also... See more
Ordering was easy & staff very helpful with exact measurements. Purchased two items separately as we were so impressed with quality of the first item, exactly what we expected. Easy to assemble. Our... See more
Written by the company
Tommy Swiss is a vertically integrated online furniture retailer shaking things up. We believe furniture prices have been too expensive for too long. By cutting out the middlemen, we are able make great quality furniture at unbelievably low prices
60 Fenton Street, 3166, Huntingdale, Australia
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent bed and mattress for price. Exceeded expectations. Communication re delivery could be improved.
Delivered reasonably quickly and easy to put together - Quality is great for the low price.
Bed head is beautiful. Had it for at least 6 months at this point and it makes for a stunning focal point when you first walk in to the bedroom. Always happy to pay for quality and would be more than happy to recommend Tommy Swiss to others. You will not be disappointed.
Grey colour bed head is nowhere near what the photos show. Light grey in the photos are actually a charcoal grey. Not that pleased with the response to the issue, but that's the drawback of online shopping.
Great price though, particularly with interstate delivery.
Purchased 2 headboards and very pleased with the quality and ease of purchase. Quick delivery also. Thanks!
Fast delivery to your door and I live in the country awesome. I now have two king size beds from here.
I love the bed. It looks great. The only problem is that it came with no instructions whatsoever and when I emailed to get instructions I didn’t receive a reply. It was very difficult to get the bed together and I had a few screws etc left over so hopefully it won’t collapse. But the bed is nice.
After my mate bought his bed and liked it I thought I’d get one also. Fast postage, great price, great communication from the staff. Completely satisfied with my purchase.
Very happy with quality at such a fantastic price! Great mattress and Gus strut bed frame was a good combo great for east storage 5 star at a quarter of the price of
I have recently had the most frustrating experience dealing with Tommy Swiss. My impression is that Tommy Swiss is NOT a customer focussed business. I have wasted hours attempting to get a shipping issue sorted out to no avail. In the meantime one of the products I ordered re-listed as 'Out of Stock'. After compromising on the selection, I then still had to deal with an inept customer service team who quoted their responses literally by rote. Furthermore, one response contradicted the other. It was an exasperating experience to say the least and although the products look great, the customer experience is most certainly NOT.
We purchased a queen sized bed.
Delivered promptly, and it was received in excellent order and condition.
We have already recommended to others, and will do so again.
Excellent quality, delivered on time ,product arrived exactly as the image on the website.
I found this company to be very good to deal with. Very professional and dwlivery was made in the time frame. Courier peolle were excellent as well and so was communication with them. The bed is very comfortable and i havent had a good night sleep like this in the last 10 years. Will be definayely buying from your company again. Thank you
Easy to ensemble. Looks great. Would recommend site to others.
I absolutely LOVE my new bedhead. Super stylish. Excellent quality. I'd HIGHLY recommend Tommy Swiss to anyone.
I love my bed, it's strong, it looks awesome and was easy to assemble. Thank you xx
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