Tomplay Reviews 845

I enjoy the wide variety of music scores available and the flexibility of the programme. It is both a wonderful teaching and pleasure programme all in one.

I had a problem with my account. I emailed the company and had a response within hours, problem solved and I love the app it great value.

Quick and explanation to fix problem .

Great platform - amazing support.
When my service wasn't working, I spoke with someone on chat who was so helpful, engaging and fixed my issue straight away. Great service.

A wide database of tags for a variety of tools and for a variety of user levels.
Very user-friendly and has experiential options before purchasing
Excellent communication with the service, very helpful.
Highly recommended
Great.

I love the app and use it everyday. I have used their customer support twice and both times they have been helpful and prompt. The app can seem pricey but for me it's well worth the equivalent of the monthly amount as I would have spent that on regular sheet music.

This app is the answer to my violin prayers! When I have to play my violin for an event, it's really easy to use TomPlay to put together my playlist, with the interactive music, and a great solid backing track. Before TomPlay I would have to purchase or download separate tracks, then have the sheet music somewhere else, then get them on a playlist. With Tomplay this is all resolved in one place. I can select which instrument I want to include and all kinds of things that make this app superb. They are constantly adding new music and are very responsive to suggestions. TomPlay has EXCELLENT customer service. I can't recommend this app enough. It has made my life so much easier as a musician. PLUS, I can play both online and offline as long as the track is downloaded - that is HUGE!

Great customer service. Quick, helpful, and really understanding. I appreciated how professionally everything was handled. Thanks for the support!

After 50 years of not playing my Sax, I came back to playing it again. Tomplay is such a great app with a lot of fantastic songs. Most of all, I loved the idea of a back tracking when I play the music. It makes the experience of playing my sax with a Orchestra backing me up, sensational. In my old days, it was boring play alone but with Tomplay app it made it fun so I play and practice every day. So grateful!

Any problems I have the team are always there to help
Great team

The Tomplay app is great to use. So much fun to play along with such a wide range of music. When I've had problems or questions, customer service has been very responsive and helpful. I practice and play much more since I started using the app and I check the new additions every week, since they keep adding new songs all the time. A FANTASTIC app.

The actual app is very useful. The presentation of their offer is not very clear, which is why I mistakenly subscribed to a one-year subscription, but they refunded me. Just keep in mind that the 14 days trial leads directly to a full year subscription so don't miss the deadline if your only interested by monthly commitments!

The actual app itself is okay but after the 14 day trial I had cancelled it and it still charged me it was very misleading because it said it was $15 a month but instead they charge me AU$180 …I didn’t authorise it and I had cancelled it before the trial ended but somehow they managed to get money out of my account and I was overdrawn so I had a lot of trouble I emailed them three times both on their site and then had to call Paypal ,my bank and contact them through PayPal there as well …it’s been over three days and I have not had a reply since!!.. I keep getting an automated response saying we have received your email, and that is it …so $180 has come out of my account I’m not happy about that at all as I am on a disability pension am really upset so customer service is bad unless you have international calling and can ring Switzerland ! And probably even then they won’t answer… I want this sorted out with them as soon as possible I urge everyone to be very careful with their Sneaky methods !!

I use Tomplay daily. Tomplay had many possibility’s…. You can remove the bass line in audio so you can play your own bass line. What i also like is that you can change the tempo of the music without change of tone. And so much more…

Greetings from Belgium
Danny

I really liked the variety of music available. I don't have a piano but wanted to practice and do a little vocal instruction and so this was invaluable.
Customer service was great to work with.

BEWARE they auto renew your subscription without sending a warning they are going to take your money. Even though I asked for a refund annual charge on the actual day they took the money from my account they refused. They only offer to delay the start date of the new subscription or I could have a gift subscription to give someone else instead. Both option benefit the company, not me. If I can’t afford the almost £100 subscription I can hardly afford that sort of gift for someone else.
They say they are a small company so can’t give refunds and that they tell you they are going to auto renew when you sign up. That was a year ago and almost every other subscription service reminds you before taking an annual subscription.
So if you subscribe to this app, buyer be very aware and expect poor customer service.

I am happy to report that in response to this review Tomplay have refunded the money they took. Thank you Tomplay, as I have said in my message to you directly it is a shame that you didn’t respond reasonably to my initial emails.

I really love this app! Since I stopped taking violin lessons, Tomplay is what keeps me motivated to play. It's much more fun to play to play with Tomplay than just on your own and it's so easy to discover new pieces to play. Also the customer support is great. I currently had an issue with the automatic payment and they were really helpful and quick to respond.

The quality of technical support was absolutely amazing! Marie was phenomenal and bear in mind this was pre-sales! I’m also super impressed with the product.

I decided to restart playing my saxophone after years of not and also hired an online instructor . I had decided I wanted to surprise my husband at his birthday party I was throwing for him with playing one of our favorite songs. I also putchased the Tomplay app to start having fun with songs That are popular. The app was so easy and it was wonderful being able to play along with instruments & all the other options it allowed. Unfortunately I had to have hand surgery and was not able to continue with my practice for a few months. I totally forgot about my Tomplay subscription untilI saw a charge for a annual renewal and although it’s not in their policy, I was able to get a refund quite easily. Once I start up my saxophone again I will definitely go back to Tomplay for music!

This is a really, really, good app and worth the cost for anyone who enjoys developing their skills on their instrument of choice. Lots of backing tracks and a really easy app to use, with lots of useful features, including the ability to record sound and video, a helpful learning feature. The app is also one that is constantly growing its library of songs...I look forward to supporting this growth with continuing to happily pay for access to an app I use every day.