Excellent service et communication
Excellent service et communication. Merci.
September 12, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
4.5
Excellent
239 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service!
September 9, 2024
Unprompted review
They take your money to tell you they are out of stock
Yet again I order a product & days later they tell me it's out of stock.
Time wasters!!
July 5, 2023
Unprompted review
Tried to purchase two containers - mislead over stock
Tried to purchase two containers, and they said in stock. When they didn't turn up after a month, I checked, no stock and then August
May 6, 2023
Unprompted review
NOT IN UK. IMPORT FEES & TAXES
It’s a .co.uk website address but then you get the surprise… Hellmann contact you (very nice people at Hellmann, they are just the importers). Anyway, Hellmann charge a clearance fee (£54.50 in our case) plus an admin fee (another £30) PLUS we may have to pay Duty and VAT on top but Hellmann are looking into that for us.
I called Tom Press and a lady told me, in perfect English “I’m terribly sorry, I do not speak any English. Please send me an email”. When I challenged the fact that she had just spoken to me in English she said “I’m sorry, I don’t speak any English so I cannot understand what you are saying”. I repeated that I’d already emailed them, then she said “you need to email [email address] . Do not use the contact form on our website”.
I have to say, for a person who spreads no English she did remarkably well.
If you order from this company be warned that you WILL have additional taxes and import costs payable if shipping to the UK. They are based in France and are using a .co.uk to confuse people into thinking they are UK based. They do not want to know when you query the taxes. They never reply to emails and will not talk on the telephone
June 2, 2023
Unprompted review
They lie about taxes!
1. I order an item.
2. Website promise 2 days delivery.
3. I check the tracker after 1 week, and the item is stuck in customs.
4. I contact the seller and they say I need to pay taxes.
5. I show the seller that his website clearly says all prices including taxes.
6. The seller says I can contact customs and ask them to send it back and they will refund me after 7-10 days.
Such fraud and a waste of time and energy!
June 23, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.