Toms Garage Doors Reviews 

618
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 602 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff for being exceptionally polite, knowledgeable, and arriving precisely on time to resolve urgent garage door problems. People deeply appreciate the remarkably fast response times, smooth communication, and efficient overall service when booking emergency appointments. Some people were dissatisfied with the pricing, noting that certain repair costs and quotes felt exceptionally expensive compared to online parts. Consumers occasionally experienced situations where initial estimates were significantly reduced after discussion, or felt completely disproportionate to the brief duration of the actual work performed.

What people talk about most

Service

Clients share satisfaction regarding the service, noting that engineers arrive promptly, work efficiently,... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are polite, knowledgeable,... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers feel that the services and parts are... See more

Response time

Reviewers mention positive feedback about response time, highlighting fast replies and same-day or next-day... See more

Product

Consumers find product performance mixed, noting that technicians efficiently resolved issues like broken... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would say Door Excellent. Engineers/ Door fitters excellent. Officer OK when I could get an answer. Tried email. Several occasions. Response times to be honest not great. BUT we got there on t... See more

Rated 4 out of 5 stars

Appointment quickly made, engineer on time explained what he thought was the actual problem then gave me 3 options of repair. Costed via his office within 5mins & job sorted effectively by the engine... See more

Rated 4 out of 5 stars

Very friendly and efficient engineers.Turned up on time and initially found the cause of the problem and quickly provided the component to fix the problem. Because of the complex issue another engine... See more

Rated 4 out of 5 stars

easy to book time slot,fitter arrived on time.The replacement parts were fitted quickly. The price was on the expensive side for the Springbox when you research the parts yourself. this carries a thr... See more


Company details

  1. Garage Door Supplier

Written by the company

Same-Day Garage Door Repairs — Trusted Local Engineers


Contact info

4.2

Great

TrustScore 4 out of 5

618 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(618)

617 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement mechanics for electric roller door

Work was arranged quickly and carried out with no fuss to a high standard. I called back a few days later as something with my old garage doors had not been specifically requested for the new ones. I explained the problem and within a day the engineer came back and rectified the problem. I would recommend this company to anyone requiring garage doors or repairs

October 17, 2026
Rated 1 out of 5 stars

Over the top quote!

Charged a fee to get a quote which is fine as they do state this on there website clearly where as other companies come out and provide quotes without charging. Gentleman came out had a look at my issue with the garage door motor and straight up said that would be a new motor and would get the office to call me to provide a quote. Within minutes a lady called providing a quote for just over £1000 which I thought was quite steep. I kindly turned down the quote and said I would get some further quotes as that seemed a lot more than most other companies. Lady said she would see if she could get the manager to review and provide discount and would call me back! Astonishingly called me back and was all of a sudden able to do it for just over £700! So all of a sudden could do it for £300 cheaper which is still above other quotes I have received. This tactic of purposely quoting high and then miraculously being able to discount it at the managers discretion is complete BS and irritates me massively. This is why I have only given one star!

October 20, 2026
Rated 4 out of 5 stars

Good job

Was able to fix door on initial pricing visit. Made a good, thorough job of it. Was a bit more expensive than expected though.

September 14, 2026
Rated 4 out of 5 stars

Appointment quickly made

Appointment quickly made, engineer on time explained what he thought was the actual problem then gave me 3 options of repair. Costed via his office within 5mins & job sorted effectively by the engineer who was polite throughout. Job well done 👏

October 19, 2026
Rated 2 out of 5 stars

Good repair…

The engineer who fitted the new wires was pleasant ,explained the problem and did a good job with the repair.Gave good advice about future use. I would recommend this firm.

October 19, 2026
Rated 5 out of 5 stars

Highly recommended

My experience with Tom's Garage Doors was wholly positive. It took a number of visits to get the door completely fixed for various reasons but each time I called them Rhys came quickly and dealt with the current problem efficiently and at a reasonable price. Highly recommended!

September 1, 2026
Rated 1 out of 5 stars

Engineer came as promised and diagnosed…

Engineer came as promised and diagnosed door problem as an issue he could fix in 20 minutes with £20 of parts. Toms office gave me a quote of £365 for this work. These people should not be in business- DO NOT USE THEM.

October 19, 2026

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