I would say Door Excellent. Engineers/ Door fitters excellent. Officer OK when I could get an answer. Tried email. Several occasions. Response times to be honest not great. BUT we got there on t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Same-Day Garage Door Repairs — Trusted Local Engineers
Contact info
United Kingdom
- tomsgaragedoors.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely efficient dealing with your…
Extremely efficient dealing with your staff on the telephone. Everything sorted out by your engineer who was extremely helpful. The whole experience was great.
Replacement mechanics for electric roller door
Work was arranged quickly and carried out with no fuss to a high standard. I called back a few days later as something with my old garage doors had not been specifically requested for the new ones. I explained the problem and within a day the engineer came back and rectified the problem. I would recommend this company to anyone requiring garage doors or repairs
Helpful and knowledgeable
Over the top quote!
Charged a fee to get a quote which is fine as they do state this on there website clearly where as other companies come out and provide quotes without charging. Gentleman came out had a look at my issue with the garage door motor and straight up said that would be a new motor and would get the office to call me to provide a quote. Within minutes a lady called providing a quote for just over £1000 which I thought was quite steep. I kindly turned down the quote and said I would get some further quotes as that seemed a lot more than most other companies. Lady said she would see if she could get the manager to review and provide discount and would call me back! Astonishingly called me back and was all of a sudden able to do it for just over £700! So all of a sudden could do it for £300 cheaper which is still above other quotes I have received. This tactic of purposely quoting high and then miraculously being able to discount it at the managers discretion is complete BS and irritates me massively. This is why I have only given one star!
Seriously...
Seriously.... £900 to replace the springs....a full garage door with installation is only £1100...WTH.
My problem was sorted out very quickly…
My problem was sorted out very quickly by a very friendly workman. Thankyou
Good job
Was able to fix door on initial pricing visit. Made a good, thorough job of it. Was a bit more expensive than expected though.
Speedy reliable repairs
Speedy reliable repairs, not particularly cheap but a job well done, you get what you pay for.
Appointment quickly made
Appointment quickly made, engineer on time explained what he thought was the actual problem then gave me 3 options of repair. Costed via his office within 5mins & job sorted effectively by the engineer who was polite throughout. Job well done 👏
Good repair…
The engineer who fitted the new wires was pleasant ,explained the problem and did a good job with the repair.Gave good advice about future use. I would recommend this firm.
Highly recommended
My experience with Tom's Garage Doors was wholly positive. It took a number of visits to get the door completely fixed for various reasons but each time I called them Rhys came quickly and dealt with the current problem efficiently and at a reasonable price. Highly recommended!
Very quick to respond to my enquiry and…
Very quick to respond to my enquiry and did a good job
Engineer came as promised and diagnosed…
Engineer came as promised and diagnosed door problem as an issue he could fix in 20 minutes with £20 of parts. Toms office gave me a quote of £365 for this work. These people should not be in business- DO NOT USE THEM.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
