Tom's Key Company Reviews 1,110

I had a spare fob i'd order from Amazon for a couple years, foolishly thinking that I could get one dealer or another to spend ~4 minutes programming it for me as a favor. Wrong. Of course they won't when they can charge you $400 for a fob that costs about $2.19 to produce. Tom's key programming service worked exactly as described. They've created their own software package to handle the programming, so they ship out a cheap cell phone along with the ODB2 programming interface & cable. It worked flawlessly, just as they said it would. The kit shipped fast and came with a return label. Seeing how well the kit worked almost made me want to forego my $100 deposit and just become a rogue Toyota fob programmer. I'll definitely use Tom's again and recommend them to friends.

Great company! Easy to use! Customer service is incredible! They respond in less than 20 minutes! Great experience !

Thanks to a followup by a representative of Tom's Key Company to clarify my initial order, I will be getting an appropriate and useful product, and application, for a replacement key fob to my vehicle. Thanks Tom's!

This does seem to be a great way of doing your own spare key, but if you live outside the USA in the UK, it's no good.
You need to have American or Canadian phone number which is a shame, hopefully in time they will be able to include people outside the USA.

very satisfied with the product - no problems with programing - i appreciate not just saving money but also not having to rely on someone else - having to make appointments - less than 5 minutes to program - had a couple questions for customer service - emails replied to fast - very good

Amazing support (outstanding really). Product was EASY to use. WORKED 100%. Saved a ton of money. THANKS

Still wish i hadn't bothered.
Wont program remote.
Have been trying weekly for months.
Have emailed many times
Have called lots
No response from toms keys.

The customer service is top notch, very responsive. The key is working and with some tips from customer service it works even better now than when first received.

Product did not work what so ever, all they wanted to do was keep replacing parts and wasting my time, after already going back and forth with them for a month. My car is in perfect working condition and my current key fob works perfectly fine, it's just falling a part and needed a replacement. The fobs do not "blink back" any code that your enter, this entire thing has been a nightmare experience, wasted countless hours trying to program this bunk product.

Would 100% recommend this company far all vehicle key needs. Setup was simple and easy without any issue. When I had questions they were answered almost immediately. Fantastic product! Thank you for excellent service.

I have not programmed it yet because I want my wife to be able to, but they got me this key cut and the remote within a week and I am going to have it in time for Christmas. It’s here right now. It looks beautiful. I matched it to the other key and it’s exact. If you ever need a key fob, these are the guys to go to.

answer the phone! I want to talk to a person , I need a programmer but the order piles on more charges it is up to 1250 dollars`

You get the mnadatory minimum 1 star. Key cut OK, had problems programming. YouTube content is out of date & not helpful.They claim Tech Suppport available M-F 7a to 5p CST..their voice mail is, but 3d party who doesn't call back. Connected on 6th call. They said key is wrong, call Tom's. Tom's says call tech support. Their "Customer Service" (they don't know the definition) syas call tech support, they are overseas call center folks, not knowledge of product, nor anything deeper. Might be cheaper, but my time is worth money also I wasted my time..I used Tom's twice, FIRST & LAST time.
1/10/26. Your reply is typical boiler plate bs..I tried calling & emailing Tom's directly detailing the problem. Their foreign based "customer service" invited it was their 3d party tech support whom I must call. This 3d party "Pair My Key" doesn't answer & doesn't respond to voice mail. It's a money grab. You get less than you pay for.

4th rate run in someone's basement money grab...laughable to believe I'd get better service next time. Only a fool falls for same scam more than once.

Excellent service and quality of product. It was so easy and worked in truck ignition perfectly...saving me hundreds!

All directions were clear and easy to follow. The AI support system (both on the phone and email was incredible. It quickly delivered the right info on two occasions. Also, Tom was able to create replacement keys despite my car having Lojack. The local hardware store said Lojack would prevent them from cloning my keys.

End result: a new working key without paying the dealer price. Yay! Car: 2012 Subaru WRX. Dealer price: $550

The only hitches in the process were:

1) no instructions for the photos of the existing keys. Why three photos?

2) When programming the new keys, the Key Genius app didn't make it clear that you must also program the existing keys at the same time or they'll stop working. This caused drama and excitement.

Had a great experience. I had a small problem during the programming phase that Support helped me with. The video and the app did not specify which key (new vs original) to insert midway through the process, Support helped by specifying to insert the original/working first, and later to insert the new key. All went perfectly after that, Very thankful for Tom's Key Co.

Claire was responsive and clear with what was needed for me to get the right photos submitted.
My impression was that there was back n forth between my photos and the key cutters. I fet supported in getting what was necessary submitted. The pop up bubble support actually supports here! All pleasant. More after my key arrives.

Key FOB worked for five months then died and Tom's Keys had no customer service to assist me.
$220.00 dollars down the drain.
Beware this no customer service!

Not having a good experience. I lost my one and only operating key fob. I emailed the company to make sure they were able to create a key for me and I was told that they could do so without any pictures of the key and just proof of registration. I specified over three times that I did not have a working key currently and I cannot take a picture of a key because of that. I submitted three pictures of proof of registration as advised to complete the picture requirements. Now, after I have already made my order, they are telling me processing cannot move forward until they have pictures of the key that I have consistently stated I don’t have. $58 for wasted time and for my vehicle to sit idle while I have to push important things back further and further because this company does not operate efficiently. I am hoping I end up speaking to someone in customer service who knows what they are talking about & this order is processed sooner rather than later. Process wise I would not be returning myself or recommending any friends of family a local locksmith may have costed more but I’d pay for convenience and clarity gladly.