Tom's Pest Control Reviews 27

I paid £179 for mice infestation on Jan 21. He was here for literally 20 mins saying he’d blocked the holes and laid down poison and tracking powder. The problem continued with mice and now rats! I’ve paid a secondary pest control company to come out who took down all the kick boards and checked under the stairs and then checked the whole house. They found NO TRACE of poison or large holes that were filled ( 2 small ones were filled. One small hole had the concrete wire that you can get from the shop/amazon and a piece of wood that had been chewed through. I can’t believe they found that no poison had been laid! So what did I pay at £179 for? For green powder to be sprinkled under the cupboards to track the mice?! You can buy this on Amazon I have since been told. I am calling my bank to dispute the payment. I was so glad I never paid the second instalment and did more of the same rubbish treatment. When I called them to tell them the problem was still ongoing, they told me that I’d have to pay for the first and treatment AGAIN and then the second instalment for them to come out! Disgusting. I’m 6 months pregnant and off sick and used the baby’s money to pay for a treatment that I did not get. As I said no poison was laid reports the second company. Avoid this company like the plague! Hire if you want to dance in green powder on your floor but if you actually want to eliminate pests - don’t bother! Awful. Even 1 star is too good. Miss King

rude staff no understanding of situation hidden costs
no mention of second payment i have huge phobia of rodents and he was just amused laughing at me.
i would never recommend this company there is no customer care just give me the money

Would like to give some great feedback for Muhammad! He was very helpful and friendly and thoroughly explained everything he found and did which we really appreciated!
He is very knowledgeable and can tell he has passion for his job and helping people!
Would recommend this company and use it again definitely!

After a very unsatisfactory first visit and my bad review, the company sent a second technician who was more thorough and finished the job satisfactorily and we have had no further problems.

The incompetence of this person that came to resolve an issues is beyond any reasonable logic. He came to remove an intruder to my home no equipment, no understanding of the problem . He left after five minutes saying we had an intruder in the house . Stay away from this company as they say they provider a solution but in fact they only thing they provide is incompetence and lies .

Here’s a professional yet firm review that outlines the issues clearly and calls out the pest control company for their failure:

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Review: Incompetent and Costly Service – Avoid This Company at All Costs
Firstly I am a firefighter in NSW and have been for 37 years, so I credit myself on being truthful and factual.
And as a person who is fastidious on being competent in your role, it has frustrated me to no end causing me anxiety and stress to watch this bunch of amateurs do their business.
I will review this company.
Firstly the woman who manages the place “Lee Anne” well what can I say, just a rude mouth piece spruking rubbish propaganda, and using every little trick under the sun not to take responsibility.
We hired this pest control company to deal with a bedbug issue in a bedroom of our 5-star rated Airbnb property. What followed was a complete failure of service on four separate occasions. Despite assurances that the problem had been resolved, guests continued to report bites, and bedbugs were repeatedly found in the room.

Each treatment was followed by another infestation, showing a clear lack of thoroughness, proper follow-up, or effective treatment. Their inability to solve the issue has now cost us over $10,000 in lost bookings, refunds, professional cleaning, and replacement of bedding and furniture — not to mention the damage to our hard-earned reputation as a premium short-term rental provider.

Even more disappointing was their refusal to acknowledge any responsibility. There was no accountability, no offer of compensation, and no meaningful customer support, they even tried to blame it on another infestation absolutely laughable. We were left to deal with the consequences of their incompetence while they continued to insist their treatments were effective — clearly ignoring the evidence to the contrary.

If you operate a business or rely on your property for income, stay away from this company. Their service was not only ineffective, it was negligent — and the financial impact on our business has been significant.
I have started an investigation with QCAT and have lodged a claim with my insurance company. This company needs to be blacklisted immediately.

Few hiccups with the first technician. another technician was sent out and the issue was rectified with a proper survey report.

The second technician, Steve was professional and listened to my concerns.

If I need them again, I would right away ask for this technician.

I am deeply disappointed and frustrated with the service we received from this pest control company. When we contacted them, we were desperate for a solution. We trusted them to make our home safe, especially with a baby in the house. But instead of helping, they brought us more stress, sleepless nights, and zero results.
We paid for a full pest control service, hoping it would give us peace of mind. But the ants never disappeared—not even for a day. I kept sending them photos of ants crawling through our baby’s clothes, inside sterilized baby bottles, and even in his bed. It was heartbreaking. Still, they kept insisting the treatment was done and the guarantee had expired, ignoring the fact that I had been documenting the problem all along.
As if that wasn’t bad enough, just four months later, cockroaches started appearing again too. I reached out to them, but this time they didn’t even bother to respond. Total silence. No follow-up, no responsibility, no basic customer care. It’s like once they take your money, they stop caring.
Now, four months after the treatment, our situation is worse than ever. We are overrun by ants. They are in our clean dishes, crawling over our laundry, even in our baby’s crib. Every single day feels like a battle, and I can’t even describe the emotional toll this has taken on our family.
Instead of standing by their service and helping us, the company tried to blame us—saying we should keep everything in the pantry closed, that it’s somehow our fault. Our pantry is spotless. We’ve done everything right. But they just keep making excuses instead of admitting they didn’t do the job properly.
I would never recommend this company to anyone—especially not to families with young children. They don’t take their work seriously, they don’t care about your concerns, and their treatment simply does not work. We trusted them with our home, and they completely let us down.
Do yourself a favour and stay far away from this company. They failed us, and they will fail you too.

I would have given them 5 stars bc the first two visits, the technician were excellent. alas, since their treatment failed before our warranty expired, they said our warranty was shorter than it actually is therefore is invalid. then when we showed them proof they haven’t returned our calls… and it’s been over a week.

Ridwan was prompt and so informative

Assisted with a potential moth situation (eggs were found in my carpet!). Incredibly professional and proactive.

I have some marks which they are kindly advising post transaction so really good follow up too.

Thank you!

Great service from Tom's Pest Control. Efficient and friendly team on the advice line. Our technician, Tony, was very helpful and knowledgeable. Would recommend their service. Thank you

Lyle was very efficient. He explained what he was going to do first. The booking process was very efficient too.

the comany needs to be honest and get back to client when they have a problem with the job that was done
did not get pension discount from them
they also did not remove rat nest dispite RAC head supervisor took photo's which i forwarded to tom pest control and have not returned my call my next move will be consumer affairs
I Do Not Recommend This Company at Al

Fast, effective and reasonable cost for service very friendly and explained process. Good communication arranging appointment.
Would recommend.

I am giving two stars because the second technician we had was professional and offered helpful advice. The rest of the service was sloppy and chaotic. The first technician inspected the flat, laid baits and also saw an irregular electric installation. He took photos and reported it, which is helpful, but also warned the tenant about risk of fire, which he was not qualified to do. The tenant was left terrified, and I had to urgently call an electrician to inspect and confirm no risk of fire and that our electricity certificate is valid. The second technician turned up and provided a minimal report on the pest situation, suggesting a solution. The office quoted £300-£400 (!) to implement the solution. To confirm, this was their quote for a 45 sq m one bedroom flat with no infestation, to seal potential entry points for mice on an area of half a square metre: £700 in total, including their two initial visits. When I challenged the quote, they offered to implement their solution for £300. It was still way too expensive, but it made me wonder about their initial quote: were they trying it on, or did they confuse me with another customer? Looking for a more cost effective solution for this space, I asked to speak to the second technician to discuss his observations and advice. It took two days on the phone and multiple emails, and a threat not to pay their invoice, for the office to allow me to talk to the second technician on the phone. He was very professional and suggested a practical, low cost solution, and guidance so I can call a handyman to do the job. I was happy with the second technician, but the service overall was chaotic and sloppy, stressful for me and the tenant. I would not recommend this company for cost-conscious customers in one or two bedroom flats, and certainly not if you want a good service for your tenants.

Zack was very helpful organising the technician to come the same day and I had a great experience with the first and second visit. Thank you

Noticed a bed bug in the morning and Zack T sent a technician the same day to get rid of the little pests. We had a lot of questions and the technician answered them all. Service was quick, speedy and effective. We've only seen a handful of bugs since the treatment since yesterday!

I want to thank tom's pest control service. Their prices were fair, their response was quick and attended the same day to sort the issue. I recommend this company.

Really good experience. Zack T. was very helpful, called me few times to discuss the process and service was available next morning!
Dan did amazing job and was very knowledgeable.
Thank you :)

Professional excellent experienced