Tonal takes away my excuse to skip a workout or spend more time creating a workout than actually doing it. It also made getting into lifting soo much less intimidating. I don't have to guess how much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my tonal and the flexibility it allows me to just walk over to it without properly brushing my hair or worrying about my matching outfit and starting my workout. You have options of doing a lit... See more
Company replied
The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help m... See more
Tonal provides the structure that I need to commit to an exercise program, so essential to a guy in his mid-70's. The huge choice of programs makes it possible to find some that work for me, such as... See more
Company replied
Company details
Written by the company
Tonal is the ultimate system for your strongest self. Tonal learns your abilities, selects the right challenges, and adjusts as you improve, so every workout stays personalized and effective. Tonal automatically sets your optimal weight for every move based on a quick weight assessment, and increases resistance to keep you challenged as you get stronger. Tonal membership gives you access to a variety of expert-led workouts–from strength to Aero HIIT to yoga and mobility. Real-time coaching cues help you dial in your form to train safely and effectively. Automatic progress tracking takes the guesswork out of working out. With all of this and more, Tonal gives you 24/7 access to the convenience of a full gym with the expertise of a personal trainer in one sleek system–so you can fit effective, efficient workouts into any schedule. Want to try it for yourself? Check out our list of retail locations where you can schedule an in-person demo, or book a virtual demo. https://tonal.com/pages/try-tonal
Contact info
69 Converse St., Suite 200, 94107, San Francisco, United States
- 855-MY-TONAL
- tonal.com
Get Stronger + Save
4.5
Excellent
945 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my Tonal
I love my Tonal. I work from home and I am able to get a great workout in on my lunch break. I thought I would miss the gym, but this has more moves than I could have imagined, I never get bored or feel like I'm lacking any muscle groups. The workout possibilities are endless with this machine
October 31, 2026
Reply from Tonal
Thank you for the wonderful review! We’re thrilled that Tonal helps you fit effective workouts into your workday and provides the variety you need to stay challenged and engaged.
Great and versatile machine.
November 2, 2026
Reply from Tonal
Thank you for your review! We’re glad you appreciate Tonal’s versatility and the variety it brings to your workouts.
I love tonal it’s great
I love tonal it’s great! The only downside is the monthly membership, it is way too expensive there should be an option for less people or an annual plan for cheaper, there is only one option which is terrible!
October 31, 2026
This thing works as advertised.
Well made. Pretty amazing actually. I use it every morning. At just under $100/month It is pricey for the subscription. Also the unit itself is quite expensive.
October 29, 2026
Reply from Tonal
Thank you for your thoughtful review!
We’re glad to hear that you find Tonal well-made and enjoy using it every morning. We also understand your concerns about the cost of the equipment and membership, and appreciate you sharing this feedback.
Dubious value proposition
The functionality is good, however the requirement for a constant internet connection and paywalling of advanced features severely reduces its value proposition compared to a traditional weight-stack functional trainer. The average user is likely to get just as much functionality at a far better price with traditional trainers.
October 28, 2026
Reply from Tonal
Thank you for sharing your feedback. We understand your concerns regarding the internet connection and membership requirements, and we appreciate you highlighting how these factors affect the value of your Tonal experience. We’ll share your comments with the appropriate teams.
For the monthly price there should be…
For the monthly price there should be customizations to work around a problem joint. There should be some better functionality without the subscription. Subscription is way to expensive.
October 31, 2026
Reply from Tonal
Thank you for sharing your feedback. We understand your concerns about the membership cost and the need for more customization to support members working around joint issues.
We’ll be sure to share your comments with the appropriate teams for consideration.
I love that the Program seems to be geared toward "vintage" folks!
I love that the Program seems to be focused for older foks. I'm recovering from an illness and haven't worked out it quite a while. I'm trying to get back in a routine and this is great. Because it's easier (and believe me. that's what I need), I think a little longer than approximately 30-35 minutes would be nice. However, I lso realize, if it were too long, perhaps folks wouldn't participate.
October 31, 2026
Reply from Tonal
Thank you for sharing this! We’re glad to hear that the program has been helpful as you ease back into a workout routine while recovering. We also appreciate your suggestion about offering longer sessions and will share it with the appropriate team.
Hands down, best training machine I’ve used
The Tonal is amazing from start to finish, install to using frequently? This is hands down the best training machine. The programs are fantastic. They give a wide range of training options and help me build on my strength. Even when I’m short on time or want to do something different, I can choose a different program and switch things up. The trainers are great, highly motivating and keep you engaged.
October 30, 2026
Everything about it
Everything about it. There's a workout for every day, even on days you're sore.
October 27, 2026
Great experience with variations…
Great experience with variations offered by the expert ,interesting and fun group of coaches. Great integration of workout modules. features and innovations to the tool.
October 30, 2026
Reply from Tonal
Thank you for your thoughtful review! We’re delighted that you enjoy the variety of workouts, engaging coaches, and innovative features Tonal offers.
The safety and convenience
The safety and convenience is the primary benefit of the Tonal. I always feel safe and the programs are helpful to keep me motivated and productive. The cost when compared to the experience on the Peloton is the only reason that I don't rate it 5 stars.
October 27, 2026
Reply from Tonal
We’re so glad to hear that Tonal’s safety, convenience, and programs help keep you motivated. We also appreciate your honest feedback about the cost and will share it with the appropriate team.
I'm 54, Tony's Great!
I'm 54 and I really like the Tony Horton workouts that are age appropriate for me.
October 27, 2026
Reply from Tonal
Thank you for sharing! We’re so glad you’re enjoying Tony Horton’s workouts and finding age-appropriate options that support your fitness journey.
The versatility on tonal is fantastic
The versatility on tonal is fantastic. The type of workout, length, difficulty. One can always find a workout to meet their desired goals.
October 29, 2026
Reply from Tonal
Thank you for your review! We’re glad you appreciate Tonal’s versatility and the ability to choose workouts based on your goals, preferred length, and difficulty level.
This has been the worst experience
This has been the worst experience. My original Tonal died. I was offered a refurbished Tonal at a discount. First off, the delivery. What a mess. No shows, no showing during the time window.
Fast forward to getting the “refurbished” Tonal installed. It came broken! The top was sheered off. How is that refurbished? I was told I’m receiving a machine that was never used and was sent back.
They still installed the broken machine. Which I had to call and get it replaced. Which meant more missed appointments and reschedules.
Finally got it installed and it started
”clunking” after 1 workout, Did a couple of walkouts, and hopefully that did the trick.
I have zero faith in this product.
They gave me a little off the refurbished machine, and a couple of months free, but I’m done. I’ll use it until it breaks….again. When my free months are up I’ll cancel the subscription.
Tonal will not receive another penny from me.
October 29, 2026
Reply from Tonal
We’re very sorry to hear about the repeated delivery, installation, and equipment issues you experienced. This is not the experience we want for our members, and we understand how frustrating and disappointing it must have been.
We appreciate you sharing this feedback and would welcome the opportunity to make things right. Please contact us at support@tonal.com so a member of our Senior Team can review the details and assist you further.
Price increase betrayal.
I’ll always hate the subscription increase that happened after I bought it. If I knew the commitment was going to change so fast I would have never purchased. It’s why I went from recommending it to complaining about it. It also hurts my elbows in a way normal cable machines don’t. Not sure why. And the difference weight I’m able to lift in free weights vs tonal is just inexcusable.
October 29, 2026
Reply from Tonal
Thank you for sharing your honest feedback. We understand how frustrating the membership price increase must have felt, especially after your purchase and previous positive experience with Tonal.
Please contact our team at support@tonal.com so we can review your concerns and see how we may be able to improve your experience.
I used Tonal due to the simplicity to…
I used Tonal due to the simplicity to quickly start a workout during the workday
October 26, 2026
Reply from Tonal
We’re glad to hear that Tonal’s simplicity makes it easy to fit a workout into your workday. Thank you for sharing your feedback!
Reply from Tonal
Thank you for the wonderful feedback! We’re thrilled to hear that you love everything about the Tonal platform.
I just like tonal
I just like tonal. The workouts and the instructors. And now the new process that recommends the next workouts.
October 26, 2026
Reply from Tonal
Thank you for the kind review! We’re happy to hear you enjoy the workouts, instructors, and personalized recommendations for your next workout.
All options!
October 29, 2026
Reply from Tonal
Thank you for your feedback! We’re glad you’re enjoying all the options Tonal has to offer.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.