Tonik Energy Reviews 

9,620
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Reposting as they removed my review for “advertising” for praising my new provider even though they’ve apparently (and thankfully) gone into administration. When I moved into my new flat I set up... See more

Rated 1 out of 5 stars

Atrocious bills, and then they went and increased my direct debit amount (to 128 freakin' pounds). In September, I owed them around 20 pounds, then they went bust, and still took 128 pounds from my ba... See more

Rated 1 out of 5 stars

Naughty naughty tonik, owing £8 million to ofgem! What have you been doing with all the money we have paid you. Can't claim to offer renewable energy if you can't pay your certificates to prove it. B... See more

Rated 5 out of 5 stars

Reasonably responsive to requests. Usually take 5 days but at least when they do respond, they have thought about it rather than following a script. Billing is clear and easy to follow and on line i... See more

Company details

  1. Electric Utility Company
  2. Gas Company
  3. Green Energy Supplier

Information provided by various external sources

100% renewable electricity, 3% interest reward on credit balance. Renewable gas & electricity that doesn't cost the Earth


Contact info

2.9

Average

TrustScore 3 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(9,620)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tariff change

Changed to a new tariff and was very impressed with the swiftness of the transaction. All sorted quickly and new direct debit put in place. Reminders to take meter readings always punctual.

October 13, 2020
Rated 1 out of 5 stars

Maybe someone should tell all…

Maybe someone should tell all these!!!!!!!! "Invited"!!!!!!!! 5 star reviews that this "company" stopped trading (without informing there customers ) last week . I have cancelled my D D as i do not trust them , also not heard from Scottish Power who are supposed to have taken over the power all be it with a more expensive tariff

October 13, 2020
Unprompted review
Rated 1 out of 5 stars

Steer Clear

So glad I left them two weeks before they went bust. So insincere about their “fixed” tarrifs that always ends up actually not being fixed because they take out whatever they want from your account.

October 13, 2020
Rated 2 out of 5 stars

Strange that they are sending invites when they are no longer trading

Strange that they are sending invites out to customers asking for a review but haven't sent an email out saying that the company has gone bump and Scottish Power have now taken over the accounts.

The trouble with onliine accounts is that when this happens you can no longer see any statements, payments, etc as you can't log into your account. I don't trust them to provide an accurate final bill to transfer to Scottish Power who also have TERRIBLE reviews on Trust Pilot so not looking foward to dealing with them.

TAKE METER READINGS NOW REGULARLY IF YOU HAVEN'T ALREADY

October 13, 2020
Rated 5 out of 5 stars

Tonik are quick to respond to any…

Tonik are quick to respond to any enquiry, even during these strange times of Covid 19. The information about their different tariffs is clear and the change to a new tariff happened smoothly and without any problems.

October 13, 2020
Rated 1 out of 5 stars

Worst experience

Worst experience. Took a contract as it said free boiler cover but does not cover Potterton boiler which I have (never said something like condition applies while taking out the policy), spoke to the customer service, they said they need to escalate it but its been 2 months and never heard back.

October 13, 2020

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