Very simple signup process, easy switch over process from previous provider, delivered at agreed time on agreed date with minimal fuss. Technician was very helpful in helping decide location of equip... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I originally tried to sign up with one click switch online but my then provider refused to confirm my account with them. I was ready to chose another provider when Toob called me back. Joe made signi... See more
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Toob makes my previous ISP look like an amateur. They are a big name but Toob have been no-fuss, only one interruption in service which was easily fixed compared with my last provider who had 4 downti... See more
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Was transferred to Kerrie from another department, She was absolutely great from the outset, sorted the question out, gave me all of the info I required and got the job all booked in. I can count on... See more
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Company details
About toob
Written by the company
toob is a full-fibre broadband provider on a mission to bring fast, affordable and reliable internet to homes and businesses across England and Scotland. Built using 100% full-fibre – the UK's most reliable broadband technology* – toob offers powerful, future-ready full-fibre connectivity designed for modern life.
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
With a range of speeds that allows you to upload just as fast as you can download, everyone can stream, game, work and share without compromise. toob's service is further enhanced with the latest wi-fi 7 technology, delivering stronger, more stable connections throughout the home with no throttling or data caps.
If your current provider is letting you down, toob aims to solve your connectivity woes by offering high-quality broadband that doesn’t break the bank with no hidden fees.
Trusted by over 125,000 customers and rated ‘Excellent’ on Trustpilot, toob is proud to be an award-winning, customer-first broadband provider. In 2025, toob was named Contact Centre of the Year at the NECCA Awards for its dedication to outstanding customer service and featured in The Sunday Times 100 Tech Britain’s fastest-growing private technology companies listing in both 2025 and 2026.
It’s a really exciting time for toob. The business is growing quickly as operations are scaled up in preparation for the next stage in deploying our full-fibre network. We are looking for talented and ambitious individuals who can thrive in a young and dynamic business. If you’re keen to make a difference and play your part in helping toob transform broadband for good, then we would love to hear from you.
Visit toob.co.uk or call our customer services team on 02392 065558.
Enjoying toob? Refer a friend here and you'll both receive a reward!
*full-fibre is the UK’s most reliable broadband technology, source: Ofcom ‘UK home broadband performance’ report
Contact info
Building 4000, Lakeside North Harbour, PO6 3EN, Portsmouth, United Kingdom
- 02392 065558
- hello@toob.co.uk
- toob.co.uk
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Had a great experience and they were…
Had a great experience and they were able to answer all of my questions and were super friendly!
July 13, 2026
Unprompted review
Reply from toob
Thanks so much for your fantastic review, Caleb! We're thrilled you had such a great experience and found our team super friendly and helpful. It means a lot to know we could answer all your questions – that's exactly the service we aim for!
Israa
Slow response to emails
Slow response to emails. Have chased several times for ongoing confusion and unauthorised direct debits. Toob have admitted the mistake, but have failed to refund the last bill despite several calls and emails.
July 13, 2026
Unprompted review
Reply from toob
Hello Mr Ewan,
We're sorry if there's been any confusion. We're not quite sure what this isabout and we can't identify you from your username alone.
The best way to contact us is through toob.co.uk/myaccount however we've requested your toob details so we can take a look into this for you. Please look out for and respond to this request from Trustpilot.
We all look forward to hearing from you.
Chris
Renewal time
Renewal time!
I thought it would be a painful experience, got a great deal when I asked about new customer offers.
Service is great, had no issues for the past 2 years. Speak to them before you end a contract
July 13, 2026
Unprompted review
Reply from toob
Thank you so much for your fantastic review, Spencer! We’re thrilled to hear you’ve had an excellent experience with toob over the past two years and that renewing was smooth and straightforward. It’s brilliant to know you found our service reliable and our deals great—loyal customers like you mean the world to us. Thanks for sticking with us and for sharing your superb advice!
Israa
Reply from toob
Thank you so much for your brilliant review! We're thrilled to hear everything’s working smoothly for you—superb to know you’ve had no issues.
Israa
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you’re loving the switch to toob. It’s brilliant to know you’re pleased with the service so far—here’s to many more amazing experiences with our fast and reliable broadband.
Israa
Charlie was very helpful and explained…
Charlie was very helpful and explained why we couldn't get the 2300mbps deal being offered online. Went into detail in what she could offer us as a valued customer and was very happy with the bill credit she gave me for staying g with Toob.
July 13, 2026
Reply from toob
Thank you so much for your fantastic review, Kevin! We're delighted to hear Charlie gave you such brilliant service and took the time to explain everything clearly. It's superb to know you felt valued and happy with your bill credit. We really appreciate you staying with toob and are always here if you need anything else.
Israa
Unbelievable customer service
June 30, 2026
Reply from toob
Thank you so much for your fantastic review! We’re thrilled to hear you had an unbelievable experience with our customer service. We’re all about delivering excellent service and making things easy for you. Thanks for choosing toob and sharing your 5-star feedback – it means a lot to us!
Israa
Reply from toob
Thank you so much for your fantastic review, Garry! We’re thrilled to hear our team delivered excellent service and sorted things for you. It’s brilliant to know you had a superb experience with us—your feedback means a lot to everyone at toob.
Israa
Major service outage during World Cup
After the major service outage during the England Norway game last night, it does prompt the question as to whether these smaller providers have the infrastructure to cope with high demand on their systems? Not quitting quite yet as generally service fairly reliable. Last night was frustrating though.
July 11, 2026
Unprompted review
Reply from toob
Thank you for taking the time to share your feedback, Peter.
We appreciate how frustrating it was to experience a service disruption during the England v Norway match. We’re aware of a temporary issue that affected some customers on the CityFibre network on the evening of 11th July at 10:30pm. Our teams worked quickly to resolve the issue, and service was restored within 45 minutes for most customers.
We understand your concerns regarding network resilience during periods of high demand. However, this particular issue was not related to increased traffic levels, and our network is built to support customers' everyday connectivity needs, including streaming live events.
We're pleased to hear that you've generally found the service to be reliable, and we appreciate your balanced feedback. While outages are rare, we know they can be particularly frustrating when they occur during an event you were looking forward to watching.
Lola
Where is Customer Service??
Watching the England v Norway match and missed both first half goals because TOOB network crashed. Nothing on their website or all across social media to reassure customers. I thought it was just my connection so I spent ages unplugging and rebooting only to find it was a national issue. No apologies to customers the following day. No emails saying sorry. I've spent all morning trying to contact Customer Services. I couldn't even access my online account because they insist on texting you a code to log on and despite numerous requests they failed to text one. There is NO WAY I will be renewing my subscription after this farce - doesn't matter what price they offer. Crashing during an England World Cup game?? Avoid!!!!
July 11, 2026
Unprompted review
Reply from toob
We're sorry to hear about your experience, David.
We’re aware of a temporary disruption to service for some customers on the CityFibre network on the evening of 11th July at 10:30pm. The issue was resolved and service restored within 45 minutes for most customers. We appreciate your patience and apologise for the temporary disruption
We also appreciate your feedback regarding communication during the incident. We'd like to take a look into this but can't identify you from this review alone, we've reached out through Trustpilot for your account details.
Lola
I've just had Toob broadband installed…
I've just had Toob broadband installed at my house.
The Installer arrived early in the timeslot, was polite and competent.
The installation was complete and up and running in short time.
The Installer advised how to set up my internet security cameras quickly, and this worked very well. 10 out of 10 for the Installer.
Toob arranged the switch off of my previous broadband, which took place approximately 30 minutes after the Toob Installer left my house.
So far, 10 out of 10 for Toob.
July 9, 2026
Unprompted review
Reply from toob
Thank you so much for this fantastic review, Julian! We’re thrilled to hear your toob wi‑fi installation went so smoothly and that our installer was early, polite, and made everything easy for you. It’s brilliant to know your internet security cameras were set up quickly and working well. We’re also glad the switch from your previous broadband was sorted without a hitch. Your 10 out of 10 means a lot to us—thanks for choosing toob and sharing your superb experience!
Israa
Internet drops often- unreliable poor customer service
Internet drops often, customer care not available 24/7. When I moved my computer to the next room, it just doesn't connect anymore to the internet and they said it's a computer issue but clearly it's not when it worked in the room m where the router is. We missed 2 goals during the England v/s Norway match cos of internet went off., reading reviews here seems like it was not just an issue in my house but with the provider. Could not even get in touch with them when it happened.
July 11, 2026
Unprompted review
Reply from toob
We are aware of temporary issue for some customers on the CityFibre network last night. we're really sorry that you missed some of the match.
We can't identify you from this review alone, so we've requested your details through Trustpilot.
Thanks
Helen
Repeatedly dropping in the last few…
Repeatedly dropping in the last few weeks since joining, and then down during the biggest England game of the World Cup so far. Appalling. Someone needs to contact me about leaving my contract fee-free because I do not want to stay with you
July 11, 2026
Unprompted review
Reply from toob
We are aware of temporary issue for some customers on the CityFibre network last night. we're really sorry that you missed some of the match.
We can't identify you from this review alone, so we've requested your details through Trustpilot, so we can get in touch.
Thanks
Helen
I wouldn't recommend Toob
I wouldn't recommend Toob. Poor coverage in my house (less good than non fibre). My broadband crashed for 30-40 minutes during the England-Norway game tonight, so we missed two goals. It is also very difficult to contact Toob to complain/report things: their online form won't submit tonight and their chatbot lines are (rightly) closed, but they don't provide anything like a complaint email address. Avoid, we'll be changing when our contract is up.
July 11, 2026
Unprompted review
Reply from toob
We are aware of temporary issue for some customers on the CityFibre network last night. we're really sorry that you missed some of the match.
We can't identify you from this review alone, so we've requested your details through Trustpilot. You can find details of our compaints team in our complaints policy on toob.co.uk/legal, or use our online contact form to raise a complaint.
Thanks
Helen
Extremaly unreliable
We just join toob and from day 1 there are problems... speed reedings show 650mb over lan connection (not the wireless) but we pay for 900, after waiting over 30 min we couldnt get help from twchnical suppoert , instead toob person logged complain case... today we are experiencing outage, but we cant report it as all lines are off and chat, account login dont work... honest opinion about toob - technical support 2/10, reliability 1/10, resolving issues 1/10. Avoid if you can.
July 11, 2026
Unprompted review
Reply from toob
We are aware of temporary issue for some customers on the CityFibre network last night. we're really sorry that you missed some of the match.
The service to your home is 900 Mbps, 650 Mbps over wi-fi is a great speed and indicates you're getting a really good service.
We can't identify you from this review alone, so we've requested your details through Trustpilot.
Thanks
Helen
When it works the internet connection…
When it works the internet connection is fast. But I have found the connection to be unstable with frequent loss of service.
Interestingly, Toob was quicker at responding to this review (on a Sunday) than to the support ticket and complaint I submitted through their official channels before posting this review. Guess that says a lot about what they care about...
July 11, 2026
Unprompted review
Reply from toob
We're sorry you've found your connection to be unreliable, We'd love to help, but we can't identify you from this review alone, so we've requested your details through Trustpilot, so we can get in touch.
Thanks
Helen
Really awful and to top it off it's not…
Really awful and to top it off it's not working at all this evening, right bang in the middle of England v Norway. It's been half hour now at least. We have done all the usual things. It's just toob being unable to fulfill a service!
July 11, 2026
Unprompted review
Reply from toob
We are aware of temporary issue for some customers on the CityFibre network last night. we're really sorry that you missed some of the match.
We can't identify you from this review alone, so we've requested your details through Trustpilot, so we can get in touch.
Thanks
Helen
Toob fails again
Watching the football, quarter final, on my phone as once again TOOB has stopped working! Honestly this outfit is the most shocking provider I’ve experienced. Cancelled DD as refuse to pay for this incompetence any more, I know, the contract will state they don’t guarantee service and my credit score will take a hit because I’m unwilling to pay £25 for a service that is much use as a chocolate t pot, but on principle I’m not paying anymore.
July 11, 2026
Unprompted review
Reply from toob
We are aware of temporary issue for some customers on the CityFibre network last night. we're really sorry that you missed some of the match.
We can't identify you from this review alone, so we've requested your details through Trustpilot, so we can get in touch.
Thanks
Helen
TOOB were Brilliant Now they are Rubbish!!!
When they first launched TOOB were excellent since renewing they are RUBBISH I can’t work from home anymore because of the unreliable connection and then they BS about its not their problem but a partner problem or issue. They have clearly NOT resourced their expansion correctly to ensure a basic and sustainable connection They have chased the money and left the customers in the dark
July 11, 2026
Unprompted review
Reply from toob
We're sorry you've found your connection to be unreliable, We'd love to help, but we can't identify you from this review alone, so we've requested your details through Trustpilot, so we can get in touch.
Thanks
Helen
Since the beginning of the WiFi…
Since the beginning of the WiFi contract it has been going up and down every time. No solution so far for a little over a year. No one can solve it, and it is very difficult to get in touch with anyone.For 2 Saturdays now the internet has been completely down and it doesn't come back on until after a while. Restarted the router, unplugged it, nothing. Very poor at communication and problem solving.
July 11, 2026
Unprompted review
Reply from toob
We're sorry you've found your connection to be unreliable, We'd love to help, but we can't identify you from this review alone, so we've requested your details through Trustpilot, so we can get in touch.
Thanks
Helen
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