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Toolmart Australia Reviews 1,977

•
TrustScore 4.5 out of 5

4.7

Tool Store
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Review summary

Created with AI, based on recent reviews

Looking at 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that products often arrive quickly and in excellent condition. Many people also appreciate the competitive pricing and the wide selection of products available, often finding items at better prices than elsewhere. The overall service, including communication and order processing, is consistently highlighted as professional and helpful. However, some customers also noted occasional issues with delivery delays, particularly when items were sourced from suppliers or when there were mix-ups with tracking information. A few other people also felt that the online prices were not always as competitive as in-store prices, and some experienced delays with click-and-collect orders or with receiving complete tool kits.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Product

Customers had positive experiences with product. Many reviewers found the products to be of high quality,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy,... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the quick, efficient, and... See more

Price

Users describe positive interactions with price, consistently finding products at good or competitive prices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly I am rather impressed. Got metabo kit for way cheaper than almost places, was sent within two business days and arrived within five. For free standard shipping from WA that’s bloo... See more

Rated 5 out of 5 stars

I purchased online a Heavy Duty 5 metre Extension Lead 15AMP Lead 10AMP Pin Plug...It was for my vacuum cleaner at home...This is so I did not have to unplug and plug the vacuum cleaner at the wall... See more

Rated 5 out of 5 stars

Just the speed at which my product was ready,not necessarily anything else.at the end of the day they are onsellers making a profit off the ever suffering public who are getting rorted at every turn b... See more

Rated 5 out of 5 stars

Amazing service from the WA online team!! I called to confirm that all items were in stock prior to ordering, due to it being a present. The guy was awesome, let me know what courier would be used an... See more

Company details

  1. Tool Store
  2. Hardware Store

About Toolmart Australia

Written by the company

Toolmart Australia

Quality tools, service and parts for over 45 years

Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good service

Very good service. Straight to the point of what I needed at good price. Fast shipping. Very easy. And grateful.
Thank you for a good and quick service guys

October 2, 2025
Rated 5 out of 5 stars

decent, honest retailer

There was a delay with my order (supplier caused), but Toolmart were so good with their communication. They responded to my queries straight away and were very professional. The goods arrived in good condition and the best part was it was free shipping! Just a shame they are in WA and I'm on the east coast, but I wouldn't hesitate doing business with them again if they had something at a good price!

October 8, 2025
Rated 5 out of 5 stars

Great range of tools

Great range of tools to choose from including professional gear down to more affordable tools for home. Also they are delivered in good time straight to home.

September 17, 2025
Rated 5 out of 5 stars

Mumme Floor Scraper 200mm

The Floor Scraper arrived well packaged. I work part-time at a pig farm . The Scraper works well to assist in cleaning the pig holding pens & load out area. I might buy the 300mm Scraper too if it's available. Thank you, to the team at Toolmart!

September 9, 2025

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