Toolmart Australia Reviews 1,977

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that products often arrive quickly and in excellent condition. Many people also appreciate the competitive pricing and the wide selection of products available, often finding items at better prices than elsewhere. The overall service, including communication and order processing, is consistently highlighted as professional and helpful. However, some customers also noted occasional issues with delivery delays, particularly when items were sourced from suppliers or when there were mix-ups with tracking information. A few other people also felt that the online prices were not always as competitive as in-store prices, and some experienced delays with click-and-collect orders or with receiving complete tool kits.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed and... See more

Product

Customers had positive experiences with product. Many reviewers found the products to be of high quality,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy,... See more

Service

Reviewers highlight positive aspects of service. Customers frequently praise the quick, efficient, and... See more

Price

Users describe positive interactions with price, consistently finding products at good or competitive prices.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly I am rather impressed. Got metabo kit for way cheaper than almost places, was sent within two business days and arrived within five. For free standard shipping from WA that’s bloo... See more

Rated 5 out of 5 stars

I purchased online a Heavy Duty 5 metre Extension Lead 15AMP Lead 10AMP Pin Plug...It was for my vacuum cleaner at home...This is so I did not have to unplug and plug the vacuum cleaner at the wall... See more

Rated 5 out of 5 stars

Just the speed at which my product was ready,not necessarily anything else.at the end of the day they are onsellers making a profit off the ever suffering public who are getting rorted at every turn b... See more

Rated 5 out of 5 stars

Amazing service from the WA online team!! I called to confirm that all items were in stock prior to ordering, due to it being a present. The guy was awesome, let me know what courier would be used an... See more


Company details

  1. Tool Store
  2. Hardware Store

About Toolmart Australia

Written by the company

Toolmart Australia

Quality tools, service and parts for over 45 years

Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I bought the sptools 3000amp jump pack…

I bought the sptools 3000amp jump pack it was delivered within a few days of purchase unfortunately it was handled disrespectful by Australia post the device was badly damaged I contacted toolmart and they sorted the issue within days very respectful and very helpful the price was the best online I would highly recommend this seller and all sptools

November 14, 2025
Rated 5 out of 5 stars

Honestly I am rather impressed

Honestly I am rather impressed.

Got metabo kit for way cheaper than almost places, was sent within two business days and arrived within five.

For free standard shipping from WA that’s bloody impressive.

They also included some Kinchrome and other mags….. they know how to sucker me in.

Cheers lads, will definitely buy again

November 17, 2025
Rated 5 out of 5 stars

This store offers a well-curated…

This store offers a well-curated selection of products at very competitive prices. The delivery was also prompt, which I greatly appreciated. To further enhance the customer experience, I believe offering more complete tool kits would attract even more buyers. Overall, a great shopping experience!

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good prices

Good prices, very reasonable shipping charges and fast delivery. Went the extra mile to sort out an ordering issue on their website and rang back to let me know when sorted. Highly recommend

October 24, 2025

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