Power Tool Centre Reviews 

It’s been over 3 months ( waiting for my spare from 25th Apr24 - today is 15th August 24 ) and I am yet to receive my spares for a black and decker food processor.

The staff is still not sure when this order will get processed. Thus I have requested for a refund, in the hope that it gets processed.

Just think before you order from this website cause my experience has been a very bad one.

Excellent !! Parts that originally arrived for my Strimmer not correct (Black & Decker fault). Exchanged for correct item & arrived promptly.. Brilliant customer service throughout !! Thank you

Evenually arrived almost 3 weeks after placing an order for Festool parts. Beware if you need an urgent part for a Festool fix.

Their phone is not always answered during office hours which is annoying.

Rang up to speak to someone for advice on how to adjust chop saw, Operator asked what was the specific problem. I explained that the saw was hitting the kerf plate on a 90 degree cut not even a bevel. She then said “Hold on, I’ll just ask someone”.

She returned and said we can’t do that over the phone and suggested I look on Google or YouTube, I said “I have but couldn’t find a solution”. She said, “That’s all we can do”. Surprised, I asked “What is that it?” “Yes, sorry bye”, she replied.

Is that “Excellent Customer Service” as stated on their website? It’s supposed to be a SERVICE CENTRE, I thought they would have at least suggested I bring it in for them to have a look.

Ordered two things of this company and still not arrived they are the worse company I have delt with in years all you get off then is sorry your pay Pal address is wrong sorry but your the only company that carnt deliver my parcels from pay Pal Anthony is a waste of breath really disappointed and really bad company not be using these again and I'd ask anyone to stay away and spend somewhere else .

Ordered a replacement chainsaw chain on Monday afternoon and it arrived Tuesday afternoon. Can't beat that - will definitely use again.

I purchased a Tool Inlay Holder for a Dewalt TStak IV carry case. The part was very hard to find elsewhere but Power Tool Centre were able to supply it. Unfortunately, when it arrived it wouldn't fit inside the Dewalt carry case as expected. But Anthony at PTC was very helpful and, between us, we were able to discover the cause of the fault, which was that Dewalt supplied various (very similar but not exactly the same) shaped tool boxes marked with the same product code. PTC agreed to sell me boxes that were tried and tested and that fitted perfectly, and they were delivered quickly and at a good price. I'm grateful and a very happy customer.

I bought a Black and Decker thermal leak detector on-line, which was showing 1 - 3 day delivery. When it didn't arrive within 3 days I rang and spoke to James, one of the customer service advisers, who told me that the item was out of stock. He then spoke to Black and Decker and advised me that the delivery would be at least another 3 weeks so I asked for a refund, which he organised straight away. Very good and efficient customer service from James, thank you.

Best service,best quality , best genuine products , I'm very happy with the last purchase , the counterweight it fits perfectly to my power tool very good quality product received , good communication and very good transparency. 5 🌟
Keep up guys ....👍 Definitely I will get in touch with them from others purchases, GUYS I really recommend as long you know exactly what to looking for , they always will send you exactly what you was expecting and also , because of this I managed to save tones of money

thank you guys brilliant keep up 👍

Great help my parts turned up in a couple of days . These guys go out there way above and beyond. Thanks so much .

Sent a faulty B&D sander to them for repair as it had a 2 year warranty and was only 1 year old … they texted me to say that i never enclosed the receipt which was utter nonsense as I sent it back in the box I purchased it in and I always keep the receipt in the box , I also remember checking the date on it before I sealed the box along with my return address and a description of the fault … to say they never got the receipt is an absolute disgrace and have obviously misplaced it or lost it . I’m writing this review so it never happens to anyone else , photo copy your receipt or they might just say you never enslosed it .
Why B&D use this lot is beyond me .

ordered a replacement part for my electric screwdriver. eventually this arrived. i then discovered they had sent the wrong part. when i notified them they asked for pictures of item sent - which i did; they confirmed i had been sent the wrong item and instructed me to post item back ; which i did ; then nothing! 3 weeks have now passed and they don't even reply to emails asking what is happening

First time I’ve used these people but seriously impressed with their range of spares.I had an ageing Makita blower which I needed parts for.The spares were easy to find on the comprehensive website,purchase and payment were easy and goods were received in a few days.All nicely packaged.

Lost a part of my vacuum which led to our filter getting clogged and dirty incredibly fast. I couldn't find the part that we lost anywhere on the internet, except on this website. We ordered it, it was at a good price. Boom, the part fit perfectly into the vacuum.

The wait was pretty long because they had to order the part first, but worth it. Very happy with this company and definitely will use them again if the need rises.

Ordered a spool cover for my B&D strimmer, arrived within two days and fits perfectly. Says it is a genuin B&D part, however, looks more substantial than the original part.

Great service, price and delivery.

Many thanks!!

Just used this company for the first time and had a minor problem. Confusion on my part but not made clear on their site. I can only congratulate them on their prompt reply to my email and their explanation and solution. Thanks Tom and Courtney. Restored my confidence in using the net. Would recommend without hesitation.

Used this website to order two replacement parts for a Black and Decker 36 volt cordless lawn mower. The site has a simple to use component search facility and I easily found the exact items I had been looking for. The pricing was highly competitive but the postal costs (for 48 hour signed for delivery) negated this advantage a little.

I was concerned about ordering given the negative reviews but my experience so far has been good - needed a range of parts for a Makita hedge cutter, they had everything and it arrived on time.

Check out my other reviews to confirm that I do provide negative reviews for bad service.

I also got vouchers for wine and razor blades via Third Parties - some customers will see these as a bonus, some will bin them, either way worth reading the small print

Was able to find the commutator for my DeWalt router using the extensive exploded diagrams. Rapid feedback on a question, followed by delivery within three days. Good price and service, good experience.

My credit card got abused after a purchase on line at ptc.tools. Either the company's system is hacked or an internal employee is using the credit card details to do purchases of exclusive cloth brands.