Toolstation Reviews 

560,920
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 22,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, often going above and beyond to assist with product choices and queries. The service, both in-store and online, is frequently described as excellent, efficient, and fast, making the overall experience smooth and pleasant. Many people appreciate the ease of ordering and collecting items, with orders often ready for pickup within minutes and accurate updates provided. Reviewers also highlight the good prices and wide availability of products, making it a go-to place for their needs. However, some customers also noted issues with specific products being faulty or not fit for purpose, and a few experienced unhelpful staff or difficulties with returns and refunds, particularly regarding promotional items or items without a receipt.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as helpful, efficient, and friendly.... See more

Product

Customers consistently note positive experiences with product availability, quality, and pricing. Reviewers... See more

Order

Customers had positive experiences with order, highlighting the ease and speed of the online ordering and... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into local store to look for flexi hose for portable air-conditioning unit. Store did not have one and indicated the nearest one in another town had 3 but recommended I paid inshore to book it to... See more

Rated 5 out of 5 stars

If you're not sure what you want, their friendly knowledgeable staff will help you plus they have an easy to use ordering system if what you want isn't in stock. Good refund policy allows you take a... See more

Rated 5 out of 5 stars

I've got choice between screwfix and toolstation. 99.9% i go to toolstation a tiny bit cheaper and i don't have to faff with sign in feature (screwfix you still have to queue even after signing in a... See more

Rated 5 out of 5 stars

Super easy to place an order online. See which stores have stock and collect within the hour! Great range, competitive pricing and easy order accompanied by outstanding customer service! What more cou... See more


Company details

  1. Tool Store
  2. Building Materials Supplier
  3. Drilling Equipment Supplier
  4. Plumbing Supply Store
  5. Screw Supplier
  6. Woodworking Supply Store

Written by the company

Order by 9pm Monday – Thursday for free next business day delivery on orders over £40. Or Click & Collect from one of our 550+ branches from 5 mins later. Check branch stock availability at Toolstation.com, complete checkout, select customer collection and collect from your chosen branch!

A lot more than tools!

Written by the company

About Toolstation
Toolstation is one of Britain's fastest growing suppliers to the trade, home improvers and self-builders. With a multi-channel offering, Toolstation customers can buy online (website or the Toolstation App), on a smartphone, at 550+ branches across the UK or through a dedicated UK call centre. Offering a lot more than tools; electrical, plumbing, screws, fixings, trade essentials and top brands make up just some of the 25,000+ stock products in the catalogue and are stocked in each branch or available online for Click & Collect or Delivery (including our rapid delivery service, FastTrack).

Customer Service

30 Day Returns

Within 30 days of receipt, any unused items can be returned at your expense for a full refund. Bring it to any of over 550+ UK branches, or contact our Customer Service team for advice. Original packaging, all accessories and order number must be included. Our terms exclude the collection of unwanted goods.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

561K reviews

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This company invites their customers to review, whether positive or negative

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4.7

All reviews

(560,920)

21,568 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Ordered late in the day then picked up the next morning. Item was ready and pick up was very efficient. Staff was very polite and friendly
Very drama free.

July 6, 2026
Rated 5 out of 5 stars

Love toolstation Epsom

Love toolstation Epsom. The staff are absolutely fabulous. Always kind and soooo helpful. Always look forward to go there to pickup purchases.
Best wishes to everyone in Epsom toolstation.

July 6, 2026
Rated 5 out of 5 stars

General review

It is invaluable having a Toolstation in Minehead. Most of the time you have what I need in stock and, when you don't, you acquire it reasonably quickly. Your staff are always most helpful, which is so refreshing these days. Thank you

July 6, 2026

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