Toolup.com Reviews 

92
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, great pricing, and surprisingly fast shipping times that make purchases very satisfying and convenient. People also appreciate the wide selection of available tools and the significant discounts compared to other big box stores. However, some reviewers were not happy with delivery issues, noting that items occasionally arrived damaged or completely lacked proper shipping boxes. A few other people also felt that customer communication and tracking updates could be significantly improved during backorders or delayed shipments. Others mentioned facing unexpected hassles when trying to resolve issues or replace damaged goods with support.

What people talk about most

Product

Consumers find products to be of excellent quality and exactly as advertised. People consistently praise the... See more

Price

Customers consistently note positive experiences with price, highlighting great deals and unbeatable rates... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that orders arrive quickly and in... See more

Order

People report ambiguous experiences with order, reflecting a wide range of differing opinions. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I usually go with Acme or Home Depot for my Milwaukee tools however Toolup is amazing. Way better prices, super fast shipping and while I had heard packages are not well packed per reviews, well that... See more

Rated 5 out of 5 stars

The Ai agent I created to help me with my ‘74 K5 Blazer restoration found this bit and Toolup. Toolup offered great pricing, cheap shipping and quick delivery for a quality product, so I bought it. Th... See more

Rated 5 out of 5 stars

The price was better than Amazon. Web site was easy to browse. The only complaint I have the package was never wrapped. Letting people know what was in the box as it sat on my door step. I will bu... See more


Company details

  1. Tool Store
  2. Construction Machine Dealer

Information provided by various external sources

Your Power Tool Store with brands like Dewalt Power Tools, Greenleee Tools, Ridgid Tools and more. Name brands like Milwaukee power tools, bosch power tools and Makita power tools at great savings. We ship your power tool and cordless tools quickly


Contact info

4.1

Great

TrustScore 4 out of 5

92 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.1

All reviews

(92)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

No customer service

I placed an order and mistakenly provided the wrong delivery address. I immediately contacted your team to correct it. Instead of updating only the delivery address, you changed both my billing and delivery addresses to the wrong ones.

When I reached out again to fix the issue, I was told the package had already shipped. You also informed me that I would be charged double to have the item returned and re-shipped.

This handling of the situation is unacceptable. The error occurred on your end, and I should not be penalized for it. I'm very dissatisfied and would like to speak to a manager or the owner. I will not recommend your business to others based on this experience.

October 11, 2024
Unprompted review
Rated 1 out of 5 stars

Took payment but never shipped item, refused to refund

I placed an order with Toolup and after several months never received the order. I contacted customer support who informed me that they did not ship the order but also could not issue a refund because it was outside of the 30 day period for disputing an order (placed via eBay). They never sent me a product I paid for and when I requested they send it or refund me told me they would be doing neither. Additionally, they attempted to shift blame to UPS since a label for the order was created. UPS, however, indicates the shipment was canceled before even leaving their warehouse so there was never a shipment to begin with. In summary they took my money and refused to send either a product or a refund, but to be fair they did apologize for the inconvenience.

August 11, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM.

SCAM.
I gave an order of $ 660.3 weeks have passed.
They did not send the products.They did not refund a fee

October 3, 2023
Unprompted review
Rated 1 out of 5 stars

Charged Credit Card And Never Shipped Order!

Placed an Order for a DeWalt Joist Drill and Battery and they charged my credit card, sent an invoice but never shipped the order. A few days later sent an email saying shipping was too high to send my order. Called UPS only to find this was a lie. Then called Toolup only to find that they refuse to send my order because they don't want to honor the price they sold it for. Instead they said you can reorder it for twice the price it was. Never sent me a credit card refund receipt.
Can't Trust These Guys, Very Risky Charging ones credit card and not filling the Orders. Seems they are selling product they don't have, and they are going through another vendor in California.

May 30, 2023
Unprompted review
Rated 2 out of 5 stars

Toolup sells items they don’t have!

Seems like a ploy to bait and switch. I waited a week for them to ship my order only to find out they don’t even have the item but received an email trying to sell me other similar products. I had to call them for a refund. At least the guy refunded my order.

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Wow bloody marvellous 👍

Wow!!!
Incredible service. Well done. Good product, fair price but unfortunately one of the battery charges was faulty. Within a nano second of informing the company they sent a replacement. Can’t fault them

January 27, 2022
Unprompted review

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