Toople.com Reviews 

Routers are poor quality and unreliable. Service reliability extremely patchy. Customer service very poor, not even open on a Saturday to report the many faults. Definitely would not recommend. I have a second completely separate line for a part of my house that i let. This is cheaper and 45mps... i get better speeds from that than do from the 'supposed' 80mps of my more expensive toople line. Deeply regret taking a contract with them.

Very happy been a customer over a year very helpful and caring

Great service 7 days a week never had a problem

Absolutely horrendous service. Have persevered with this company for almost a year now. On a daily basis the internet cuts out and runs at speeds of less than 1MB per second on a wired connection. Have tried to cancel the contract to move to an alternative supplier which can guarantee me better speed and service, however toople has blocked this changeover request twice now due to an outstanding balance on my account (which I am now refusing to pay), which I find difficult to believe as I have paid by direct debit every month since it was installed! Beware and stay away from this god awful company,

Been with toople for over a year now never had any issues until recently, February I changed the direct debit dates from the 28th to the 10th, they said it was all set up and everything was fine they took the payments out up until April which I have proof off, I’ve phoned up a few times over different things the past few months and they have not once mentioned that I owed them money, so I had a email with a invoice the only one I have ever had which was for £24.99 why didn’t the lady on the phone mention I owe money, I phoned up payed the bill now had another email today saying I owe £183, like times arnt tough enough right now, uses told me the direct debit was set up so which I’ve assumed it was this is your fault why it’s not been paid and it really isn’t possible I owe that much, talking to customer service is like talking to a rock!! Rubbish!

I've been counting down the days til my contracts ended (I have two lines) and I could change providers. The problems?
1. Awful broadband - very slow and drops off a couple of times a day.
2. Useless billing dept - my business is incoming calls so I can't say the bills have ever been incorrect but, given that their web site is plastered with notices about fees for unpaid direct debits, my DD collection day has varied - with only three days notice each month - from the 17th to the 27th of the month. I brought this to their attention a couple of times but nothing changed. Once, when I called them to ask what day they'd be collecting payment, they couldn't even be bothered to respond. Even now I've asked over a week ago what date they'll be taking my final pro rata bill and they haven't bothered to reply.
3. I've never been able to get my wireless printer (a bog standard HP, so we're not talking anything niche) to register in my wireless network. When I want to print anything I have to shut down wifi and log in to the printer's own network. When I asked Toople tech support about this they had no answers.

In short, the broadband is at the lower end of functional, the billing dept is unpredictable and unhelpful and tech support of limited use. I'm switching the day after tomorrow and I can't wait. It might be a few pounds more expensive each month but at least everything might work. My advice would be to go elsewhere too.

I ordered BT broadband and VIP tv package. Got a very good deal plus £120 reward mastercard.

Received email telling me when I would receive my equipment for broadband no mention of tv package. Spoke to them and they said the order went through so there must be an issue with BT.

Spoke to BT they said the same about Toople. So to cut along story short I’m now with out any TV as my previous supplier has cut me off and they can’t find my rewards card.

I have been patient but not had internet for 6 days so far I have called every day at least once getting told each time it would be on by the end of the day I have kids that need to go online for their homework or for gaming this not happening caused much distress my mobile data bill gone so high would not recommend at all especially for almost 35 a month. Joke

Absolutely awful company avoid at all costs you would be better off with no broadband than use this company

Awful company. Major outage since thursday they have no clue when it will be fixed. Avoid this company

Awful company
Awful company. Major outage since thursday they have no clue when it will be fixed. Avoid this company

Awful company. Major outage since thursday they have no clue when it will be fixed. Avoid this company

Great customer back up, busy Saturday and our router gave up and card reader went down. Engineer on the phone within 10 mins all sorted and back up and running within the hour. Thanks Dan for your help.

ABSOLUTE RUBBISH - NEGATIVE STARS.

I think I'm having the same problems as everyone else - great to start off with, lures you in with cheap prices, and now it's gone down the drain. BUSINESS broadband goes off frequently, and now the BUSINESS phone line has gone too.
Support only works Mon to Fri, 8am to 6pm.. Do they they all businesses operate in these hours? What if you have a business that operates outside of these hours? Who do you call when something goes wrong?
Where is BUSINESS SUPPORT??
On their website it says a member of the sales team will response right away, but only in their given hours.

I would give 0 stars if an option.
The customer service is horrific. I set up a service for business broadband. They made a mistake setting up the account so i didn't get any contract or bills.
They were impossible to get through to. At the end of the contract I said I wanted to transfer to another provider and they stated I had to give 30 days notice. Which I did. They put a cancellation on the line which completely closed it off so no other provider could pick it up. Still on my 5th phone call trying to get the issue resolved.

Dealt with this company about a year ago as one of their resellers. Our complaint was unacknowledged as they decided to call us "a competitor" (for the record I have the toople reseller/customer agreement to present to you on request so please follow that before protecting your clients trustpilot!)

Real shame to see people are still having such shocking experiences. We did think it was the CEO Duncan Ward but appears he isn't even there anymore so maybe its the brand as a whole.

This company agreed things in writing for us then had the audacity to try and wind up our company via the courts when their service failed, this of course we won via our legal team as was an abuse of the courts

They buy from another network reseller, not the "network" as they tend to claim & every reseller that uses that company we find these issues with so may be its their supplier not just them. Just a shame to see they havnt fixed this crap yet to be honest...would be lovely to reopen our complaint now we have legal letters to back it up if you (trustpilot) care about honest reviews lol

Appalling levels of customer care or service and absolutely dire given that we are a business account that works online, so broadband is essential. Staff are seemingly unaware of any of the intricacies of the service they are selling. I was moving from one side of the country to the other and was asked if I would like to keep my local number! Despite giving a month's notice of moving, we still had to wait another 3 weeks to be connected.

One of the worst companies I have had the misfortune to deal with in my forty odd years as a company director. The bottom line is stay away from these people or you are going to get trouble you don't want. From the word go they never got near to fulfilling their over ambiguous promises in any one respect. I could write derogatory comments here all day, but what's point ! Just go to another company.

Broadband has been up and down all week lost connection very slow
Late afternoon broadband none CCTV server not available
Ring customer support only to find you have all gone home, back on Monday
No support to businesses from Friday till Monday Great thank you
Why do you not tell people of this fact before they go on contact
Really unsatisfied customer!!!!!

In the beginning I would have given Toople five stars for their UK-based customer service and very responsive customer support. I remember phoning one morning over a login issue and the CEO himself answered the call and sorted my query, as the usual support team were all in a morning meeting.

It was always a mystery to me when Speedtest reported my broadband as from TalkTalk. This chafed as TalkTalk had been deceitful and difficult with an elderly Aunt who relied on her phone.

Then latterly customer support seemed to deteriorate to the point that there were failures to answer tickets at all, and any responses I did get took days.

More recently I decided to switch to another ISP. Upon phoning Toople there was the inevitable referral to the retention team who were only able to offer a much more costly BT package than the one I had found for myself on a comparison site.

The final straw was when I tried to pay the final invoice. An ostensibly 'UK based" customer support line turned into a very poor quality VoIP call to a very distant Asian call centre. After going through all the details the call became broken through packet loss, then finally I was cut off before finishing.