Toople.com Reviews 

Slow connection. Chooses as and when
it works

The internet is fast my family all use it and i would recommend to anyone also the price is affordable

bad customer service. had to pay £160 for engineer who didn’t even fix the issue!!!. rip off company.

Good customer service. fast broadband and value

Terrible customer service. Phone line is down and they can't do anything about it until "someone" (from the tech team) calls me back at an unconfirmed time and an unconfirmed date. Turns out they don't even have a direct number I can call.

useless poor speed,hidden charges,they cheat you will not receive 1st month bill after that will add exta as VAT too

Our internet went down yesterday again When rang was cut off the first time, on the second attempt was told someone would ring back to sort the problem but still waiting. The service is a lot slower than we were told when taking the contract out and it breaks down at least a couple of times a week. This is supposed to be a business service but there is no support on weekends or holidays.. Have given one star but would give less if I could; this is a company who is all talk but no delivery.

Dear Toople!
I hope that this is a way of finally getting an answer from somebody who is professional and in the know.
I have been a business broadband customer since the start of 2019 and while I had no problems, all was fine. Meaning, I paid and I had internet and a phone line. Then, in mid-October we had a lightning strike in our area which fried every router in the area. And here is where my troubles begun. I phoned on the Friday, one day after the lightning strike, to request a new router. I was told that the person dealing with this had already gone home, but she would sort it on Monday and I would have a new router Tuesday/Wednesday.
Days came and went. No router. I rang again, to be told that there was no request whatsoever on my account. So I ordered again. I was told it would arrive within a couple of days. Guess what? No router. Fast forward and 6 weeks on and a few phone calls in to different people, still no router. Please understand this: we use a card machine and hence were not able to TAKE ANY CARD PAYMENTS.
I was told as one reason why the router had not arrived: "we have had problems with the dispatch of our routers".
Well, tragic when what you do is router-based. FINALLY, after 6 weeks a new router arrived. Now, call me petty, but I felt I should have at least a full refund for the 6 weeks of direct debit that I paid out, but received no service. It is good standard to do so, considering that I spent hours on the phone, had financial losses and am now sitting here again, on a Sunday, wasting my time! I was told via email by the billing team that I had been refunded, so checked my account - nothing. Promptly my next bill arrived, this time 'only' stating £11.98 to pay, rather than the usual £25.79. This raised the question: had Toople 'refunded' me a total of £13.81? I asked for clarification via email to the billing team: no response.
In the end I decided to cancel my direct debit to Toople in the hope that this would finally result in some contact. But, nothing. I requested that a manager contact me, again via email to the billing team: nothing.
Toople: a refund of £13.81 for 6 weeks of no internet? Are you serious?????
Where do we go from here, I wonder?
I hope to hear from you with a solution that makes me want to stay your customer.

All staff are very rude
None of my problems are ever solved
Always trying to rob my money
When I call and speak to someone I am on hold for too long, they always say they will call me back and they NEVER call me back.

Toople have nearly crippled us as a business, our land line and broadband went down a month before xmas and we only regained our services Dec 27. It has been a complete nightmare and fiasco.
The customer service team use the empathetic drawl ...I am sorry ...I know how you must feel...nonsense, with no commitment to any resolution. It pains me to say it, but go to one of the big game players, at least you will stand a better chance at getting your services back, it will be well worth the extra few quid.

After several attempts we Called for technical help with VoIP lines we’ve inherited through business purchase and no call back.

As soon as contract finishes we will move

Very pleased with their help when I had issues that needed sorting

I'm sure Toople are not alone in their poor standard of service, but OMG they are really hard work!!! Their initial sales team are nice enough and get the ball rolling efficiently, but as soon as you are into the provisioning stage then everything slows down to a snails pace. The experience is incredibly frustrating - deadlines are missed, calls not returned and there seems to be a lot of 'passing the buck'. It's not helped with a customer support team that closes at 6pm (although it stops answering the phones soon after 5.30, as I learnt to my cost!) and not open at the weekends.
I have also recently dealt with BT's broadband and they are not much better. It's time for someone to take the broadband industry (and, frankly, most utilities companies!) and shake it up with decent customer service!

Since I changed to Toople.com,I have received first class service
With no problems.
Would recommend Toople.com to anyone looking for a professionally
Run company without any hassle

Very very slow speed!! High speeds promised n not delivered

I would recommend Toople.com as being the best and cheapest telephone provider I have come across in years.

I just want to thank 'Sapna Bhandari'.
Toople did upset me but once the issue was escalated to her she ensured the overbilling is resolved and refunded the money.
Internet service signal - 5*
Customer service - Needs Improvement, ask for Sapna Bhandari she will get it resolved.
I have been with Toople for nearly 2 years. Must admit they are not the best when it comes to technology or customer service waiting times.