While I had a few issues with the website, customer service was wonderful and worked with me to get everything resolved. I can't say enough great things about them. The books are fun and interesting.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We create personalized AI-generated books that make unforgettable gifts. Each book is custom-made to order, which means production takes 10-14 business days. Have a question about your order? Please email us at hello@tooxt.com before leaving a review - we're here to help and want to make things right if there's any issue with your order.
Contact info
United States
- hello@tooxt.com
- tooxt.com
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great book and excellent customer service!
I ordered a book on Dec 16th hoping it would make it before xmas. Unfortunately it didn't which I expected being a week before xmas. The communication with Tooxt team was excellent. They sent me a pdf copy if I wanted to use that. The book arrived the first week of January and my daughter loved it.
We ended up ordered 10 books on Dec 20th for our team and they arrived by Jan 9th. We will be ordering from them again.
Just wanted to say that book was so fun…
Just wanted to say that book was so fun at Christmas. I created it for my husband who always wanted to write a book. He absolutely has enjoyed reading this book and loves having it on the coffee table. When our kids come to visit they laugh about Dad's new book:) everyone wants a copy of it. Best Christmas gift ever.
Thank you
I ordered book for my husband for…
I ordered book for my husband for Christmas. We both love it very much!! When he opened it, it took him a few minutes for him to comprehend that it was written for him. It was so funny but when he realized it he actually cried and said that the book was the sweetest and best gift he ever could has received. He's 62. I highly recommend this gift to anyone special in your life. It is an excellent gift. If you ever have a problem in getting a gift for someone who can and does buy anything they need. This book is a fabulous way to give someone a priceless gift. Thank you
I made a book for my clients
I made a book for my clients; asked them questions throughout our home buying experience and used it to plug into tooxt. It got such a great response; I'll be doing it for every client from here on out!
Above and beyond my expectations!
Fast, courteous and friendly
Contacted Tooxt with an issue and Sarah picked up my ticket to solve. She was fast, courteous, friendly and professional. I felt valued as a customer, even if it was my first time ordering from Tooxt.
The tile was perfect
Omg it was a gift for my husband. But the he saw he was like a minute I didn't write about. Started to read. And he love it
Entertaining
My dad found the book very entertaining. His words, “ I’ve finished it. It was really fun to read it.”
The experience with this company was…
The experience with this company was personable. I loved the questioning prompts. I absolutely love both books.
When I did the first book for my Great Uncle, it was on a whim so I didn't put much thought into the system questions. The result was AI created hilarious stores about my 93 year old Great Uncle's life, using the people I put in as his favourites. In one chapter the name of the dog is one of his friend's name. Hehehe. This book I created in paperback. Uncle was so surprised when the book had his name on it as the author.
The second book was better simply because I knew, the more info I typed in to system questions for answers, the more personal and realistic the stories would be. I spent 2 hours sitting down with one of my favourite 90 year old seniors. Asked her the system questions, wrote in her full of detail answers. The stories were a multitude of her favourite childhood memories. The result was splendid, and because I put more forethought into this book, I requested this one in hardcover.
I said this was a personable experience because I emailed the company a few questions and received answers back in a timely manner. When the company thought these books might be for Christmas gifts, and would not be here before Christmas they emailed their apologies. These books were not to be Christmas gifts but I truly appreciated the gesture the individuals made by emailing me.
I loved, loved, loved the results of both books. I loved how the books gave these two seniors joy. How delightful and maybe a little smug they were that they were the authors.
The book titles were perfect. The option for a dedication page was lovely. How the system took the pictures of the authors I submitted for the bookcover, pulled the person out of the picture and created a background related to the titles, simply amazing!
I already have a date to extract information from another unsuspecting favourite person, to create a special book for them using their stories.
Thank you kindly for the opportunity to make these books Tooxt. Muchly appreciated!!
Cheers, Andrea
Book looks great
Book looks great
Chapters are perfect
Recipient is enjoying
This book is so great
This book is so great. My husband loved it. I plan on buying family members more. Definitely worth it.
Granddaughters love the Stories
I have purchased 2 books from them for my granddaughters. 1st one came very quickly second one took a little longer but it was during the holiday season. Girls loved them, we read a chapter at a time by video chat. I love that they will have these long after we are gone. Might make it a yearly tradition.

Reply from Tooxt
This book is a treasure
This book is a treasure. Tooxt took a few one liner stories and turned it into a historical fiction masterpiece. The quality of the picture on the front is top notch and the embellishment in the stories kept us laughing.
The book was ok
The book was ok, the story was amusing and the premise was quaint. The only opportunity was they added an extra “L” to Rachelle’s name.
Book story amazing
They made it right…
The first book I order had a spelling mistake on the front cover and Tooxt created another book for Me. They were easy to work with and the shipping was easy and timely..
I initially thought it was a scam but…
I initially thought it was a scam but it literally my wife’s favorite Christmas gift. Will definitely be ordering more doors in the future. Awesome idea!
Great experience!
The entire experience was straightforward, and the customer service was excellent when an issue arose. Overall, it was a great experience, and the book is fantastic.
Well
Well, I am very, very impressed with the results. I spent a few minutes giving some input, but the volume of chapters in the book is totally unexpected. The covers on the paperback are also extremely well done. Koodos to Tooxt.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







